EDICT:
COE, Train The Trainers
PWD trainers
Shanti Raghavan
Founder & Managing Trustee, EnAble India
Ashoka Fellow
Medical transcriptionists (Visually Impaired) from Lake
Systems, NU Hospital, Digimetrix
Enable India works with more than 200 companies around India.
Placements in Bangalore, Mumbai, Delhi, Kokata, Chennai, Hyderabad and more.
Thomson Reuters BPO Executives, (hearing impaired)
Jobs in growing sectors: IT, ITES, Telecom, FMCG, F&B, Hospitality,
Garments, Automotive, Healthcare etc
Hearing Impaired Candidates
22+ years of not
listening to English
Limited vocabulary and
limited grammar
Less exposure to reality
Less confidence
Less understanding of
hearing world
Less social interaction
No sub conscious
learning from sources:
parents, friends society,
TV, radio
Less language – less
processing and less
analytical skills
Less language –
less retention
CHALLENGE: Get Employable candidates in limited time
ICT enabled tool for hearing impaired
Past learnings and effective methods are captured in a
manual..
Multiple trainers required. Tiring. Multiple interactions
With ICT enabled tool
- Can now manage with one trainer – communication
of the idea is easier!
- Adhering to the manual is easy
- Retention of concept is easier
ICT enabled tool for hearing impaired
- Trainer can facilitate discussions!
- Frees the trainer up - can innovate as required
- Multiple formats are possible
(one person has got a job: requires urgent training!!)
- Building capacity using the student material
- Hearing impaired volunteer trainers are now being
trained
- Capacity building can be scaled as well!
ICT is needed even more in PWD sector!
..
Using Role models: Vijay (Hearing Impaired) From Accenture
Train the Trainer:
Computer Training Program for blind
- Computer is the eyes:
Not about MS Office.
Live in a sighted world – be competitive
- To compete:
- Setting expectations (targets, exercises)
- Challenging the candidate
- Exploring capability (provide learning on own
opportunities)
- Belief in themselves (we respect their diversity)
- An interest in self reliance (exercises can be
done at their own pace, training environment)
- Process discipline
Technical Skills
Practical Exercises – For Retention and Application
For Error Proofing and Exception Handling.
& Visually Impaired Methods for Efficiency and Quality
Technical Skills
Use of Tactile Diagrams for Visualization, Understanding &
Retention
Train the Trainer
- How much will they remember later? Will they
follow the methodologies? Will they practice?
- Walk the talk on values (respect their diversity,
non judgemental)
- Experiential feel (Monitors off, use same
tactiles used)
- Practice! Practice!
- Shift in mindset
- KIT: MP3 recordings, tactiles
Need to make it a life long learning quest
Job Specific Skills
Rehabilitation
Workplace Solution Training
Industry Orientation
Employability Skills - Profile specific
General Employability Fundamentals
Technical Skills
Disability Specific Basic Skills
Life Skills
Communication Skills
ICT enabled tools for VI
Spelling kit
Note taking simulations
Audio plays for mobility attitude, work ethics ..
Computer exercises automation (in progress)
Job simulations
Recorded sessions
Tools used for companies – used to build awareness
COE
- Standardized curriculum/content/tools/aids
- Trained resources with right values
- Using appropriate teaching methodologies
- Open to learning and allows feed back into the
training (constant churn/updation)
- Allows trainers to innovate based on candidate
- Addresses resource constraints / less admin
ICT enabled tools – ERP, Teaching learning material
help!
Recommendations/ Thoughts
For PWD to gain economic independence
- Capacity building is key
- PWD trainers is the way forward: they serve as role
models, have faced the challenges and are living
examples of employability
- ICT material when created: should be usable in
multiple ways: online via internet, offline on PC, book,
cassette, TV, Radio and so on..
- Keep it simple!
ERP tool
You can serve your stakeholders ONLY with
PROPER DATA and WORKFLOW!
- Companies want candidates yesterday!
Even if PWD is a yes, they will be flooded with non PWD
resumes. It’s a race against time! How? (profile*, powerful search by many
parameters: groups)
- Comprehensive view of data: trained, work experience,
evaluator comments, functional aspects of disability, patterns
of behaviour, emp projects attempted?
DISABILITY BECOMES THE BRAND – Good products given in a
timely manner with good follow up and interventions!
ERP tool
The ERP helps us sustain and scale our operations with
the required quality, productivity and cost efficiency.
Workflow has key elements which require experts
Using non expert resources
- Preliminary Candidate matching
- Interview Follow up, sending resumes, offer follow up
- Retention follow up
- Company services (training and workshop
coordination)
- Candidate tasks (missing RESUMES!, PG, financial aid,
proof)
BEST PRACTICE: Profiling of candidates: Focused training, better quality
of source and efficiency in response to companies. ERP!
THANK YOU!