DPG Shared Services
People Service Support Team - Canberra
(PSSTeam Canberra)
What does DPG do?
What does DPG do?
People Strategy and Policy
Workforce Capability, Skills and Development
Workforce Planning and Reporting
Workforce Health Safety and Wellbeing
Recruit, Select, Transition and Separations
Pay and Reward
Performance
DPG VISION
To enable Defence capability through people
Operating principle
We partner with the Services and Groups to put people first
and deliver on our commitments
OUR BEHAVIOURS
Courteous to all customers at all times
Customer
Timely in addressing queries and concerns
Committed to supporting customers with providing
real value
Problem Solving mindset applied to customer and
team needs
Performance
Expertise through coaching, training, and on the job
learning
Continuous Improvement of self, team, policy, and
customer service
Connect
A shared People service across Defence is a single
professional Defence People solution built around a
standard way of operating that is developed once
and deployed many times.
DPG provides all HR support for all APS matters.
OUR SERVICES INCLUDE:
• Information
• Assistance
• Advisory
• Delivery
DELIVERED THROUGH:
Strengthen Relationships within DPG and across
Defence
• PeopleConnect
• Centres of Expertise
• 1800 DEFENCE
• Business Partners
Support Others and proactively help all team
members
• PSSTeams
PeopleConnect
Key delivery mechanisms
PeopleConnect and DEFENCE 1800
The PeopleConnect intranet site presents a clear and simple customer access channel via the Defence Restricted
Network (DRN). It provides the first port of call for DPG Customers and the ability to access People service
information. Access via: http://intranet.defence.gov.au/PeopleConnect
1800 Defence - an initial point of contact for military and civilian personnel with questions about pay and conditions of service
HR Business Partners
People Services Support Teams
(PSSTeams)
Centre of Expertise (CoEs)
HR Business Partners lead people outcomes
by:
PSSTeams provide consistent People services
support, advice, assistance and coordination to
enable the effective management of Defence
APS employees.
CoEs provide expert guidance and specialist
advice, support and delivery on complex people
issues or cases where they cannot be resolved
otherwise.
The PSSTeams complement CoEs, HR
Business Partners, transaction centres such as
payroll services, and existing delivery channels
such as 1800Defence.
CoEs support the development of national policy
and process in line with the Defence strategic
direction.
• Assisting with the delivery of Strategic HR
service and working directly with Senior
Executives
• Championing the development of HR
strategies to maximise productivity within the
Groups / Services
• Acting as the principal conduit for senior
level communication between DPG and
Defence Groups / Services
• Advocating for the effective provision of
required HR services from DPG for our
clients
5
Which Services can I access?
Service
Information
Advice
For
all ADF/APS people services
Go to PeopleConnect on the DRN
ADF/APS pay and conditions, personnel administration, travel,
entering mandatory training, and Level 1 PMKeyS Help Desk
Call 1800 Defence
APS people matters
Contact your closest PSSTeam
strategic people services
Contact your HR Business Partner
APS employee assistance program
Call the EAP hotline 1300 366 789
all ADF/APS people services
Go to PeopleConnect on the DRN
APS people matters
specific people services
Contact your closest PSSTeam
Contact the relevant CoE
strategic people issues
Contact your HR Business Partner
Call the Front of House Rehab Team on
1800 111 812 or via email to DPG.DPOFOH@Defence.gov.au
Access PMKeyS via PeopleConnect
Contact your closest PSSTeam
Contact the relevant CoE
all complex APS Rehabilitation
Assistance
all self-service payroll issues
APS people matters
a specific complex issue
APS employee assistance program
all complex APS Rehabilitation
APS people services
Delivery
Point of Contact
Call the EAP hotline 1300 366 789
Call the Front of House Rehab team on
1800 111 812 or via email to DPG.DPOFOH@Defence.gov.au
Contact your closest PSSTeam
specific people services (e.g. Workforce Health & Safety,
People Policy & Employment Conditions)
Contact the relevant CoE
behaviour/misconduct services
Call the VBR hotline 1800 111 812
Where are the PSSTeams located?
Contact
Each PSSTeam can be contacted via the phone, group
email box or face to face.
How to contact PSSTeam Canberra:
• PSSTeam.Canberra@defence.gov.au
• (02) 612 72800
• Brindabella Park (BP) 33-1-004-033
Who Are Our Customers?
• We provide HR services support, advice and
assistance to:
– All Defence APS staff located in the ACT
– All ADF members supervising APS staff in the
ACT
PSSTeam – Our Services
• We work closely with CoEs/ Business Partners
• We may either seek their advice or refer customers
to them depending on the complexity of a case.
PSSTeam – Our Services.
We provide advice, information, assistance and
delivery of HR services.
Unfortunately we do not provide:
• Administrative support
• Processing of forms
• Coordination tasks
• Embedded personnel
PSSTeams – Our Services
We provide advice and support in the following:
• HR policy advice
• Workforce planning
• Workplace relations
• Complaint resolution
• APS recruitment
• Diversity and inclusion
• Absence management
• Performance
• Performance case management
• Dispute resolution
• Change management
• Reward and recognition
• Employee separation
Supervisor and Manager Responsibilities
• A greater emphasis on supervisors and managers to
manage their staff
• There are a few areas where the nature of HR
support has changed as a result of shared services
Military Administration
Contacts for ADF HR Support
• Army Personnel Support Centre (APAC-ACT)
– OC
6265 0751
– Chief Clerk
6265 7740
– APAC Staff
6265 1390
– Website: APAC-ACT
– apac.act@defence.gov.au
• 28SQN Administration
– XO
6127 4713
– Admin Officer
6127 4673
– MPA Officer
6127 4678
– Website: No 28 (City of Canberra) Squadron
– 28SQN.OrderlyRoom@defence.gov.au
Military Administration
• HMAS Harman
– Pers Officer
6266 6832
– Assist Pers Officer
6266 6639
– Customer Service Centre Officer 6266 6604
– Website: HMAS Harman
– cscHMASHarman@defence.gov.au
Questions?
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