Freshers’ Week
2012
A Guide to
Student Services
Student Services
There are a wide range of services and support
available to you while you are a student at the
University.
Fraser Building, level 2
Mon-Fri 0900 – 1700
Wednesday 0930 – 1700
www.glasgow.ac.uk/students
studentservices@glasgow.ac.uk
0141 330 7000
The main aim of all of the student services is to
support you and help you make the most of your
time here.
Accessing Student Services
Student Services Enquiry Team
•
The Student Service Enquiry Team is located on level 2
of the Fraser Building
•
The role of the Student Service Enquiry Team is to act
as a single point of contact, where you can access
advice, guidance and support.
•
No question is too big or too small and the team can
either answer the question or tell you where you can go
to get an answer.
Fraser Building, level 2
Mon-Fri 0930 – 1700
www.glasgow.ac.uk/students
studentservices@glasgow.ac.uk
0141 330 7000
Student Services Enquiry Team
The Enquiry Team can also assist you with:
Fraser Building, level 2
Mon-Fri 0900 – 1700
Wednesday 0930 – 1700
www.glasgow.ac.uk/students
•
Making payment for tuition fees, accommodation or library
charges – although payment can be made easily online in
MyCampus
•
Replacing lost student cards
•
Making appointments with the Careers Service or the
International Student Support Team
•
With Registry enquiries
•
With information and guidance on using other student services
such as Student Counselling, Student Disability Service and
Chaplaincy
studentservices@glasgow.ac.uk
0141 330 7000
www.glasgow.ac.uk/students
Accessing Student Services
There are a variety of ways to access the services of the
Student Services Enquiry Team:
•
Face to face on level 2 of the Fraser Building
•
Online – Student Services Enquiry Team homepage
– http://www.gla.ac.uk/students/sset
Fraser Building, level 2
•
Mon-Fri 0900 – 1700
Wednesday 0930 – 1700
www.glasgow.ac.uk/students
Online – through Help and Support in your MyGlasgow
page
– http://www.gla.ac.uk/students/myglasgow/
•
Email – studentservices@gla.ac.uk
•
Phone – 0141 330 7000
studentservices@glasgow.ac.uk
0141 330 7000
Student Network
An information and advice service putting new students in
touch with continuing students.
• Insiders view on University life:
- Practical tips to help you through student life
• Guidance and support through 1st year:
- Helping you make the most of your time here
• What to expect from your first year:
- From studying to socialising
www.gla.ac.uk//studentnetwork/
• Student Network Newsletter:
- studying for exams
- finding part-time work
- surviving first year
studentnetwork@gla.ac.uk
www.glasgow.ac.uk/studentnetwork
Student Disability Service
•
First point of contact for students with specific learning
difficulties like dyslexia, sensory impairment, chronic
medical or mental health condition.
•
Advice and support for disabled students on study or
course related issues.
•
•
Advice and training on assistive technology for
disabled/dyslexic students.
The service would encourage you to get in touch early on
in the year .
69 Southpark Avenue
studentdisability@gla.ac.uk
0141 330 5497
www.glasgow.ac.uk/studentdisability
Residential Services
Residential Services, Level 1,
the Fraser Building
Mon- Fri 9am – 4.45pm
accom@glasgow.ac.uk
0141 330 4743
•
Allocation of 3,500 bed spaces across 10 residences
•
Accommodation options for all students (catered/ selfcatered/single room/en-suite room/share with friends)
•
Provides live-in pastoral support in all residences
•
Provides information and options for renting in the private sector
through Private Accommodation Database
•
Provides information and advice on tenancy agreements
http://www.gla.ac.uk/residentialservices
Wellbeing - Student Counselling &
Advisory Service
Provides a range of services for students
experiencing emotional or psychological issues
65 Oakfield Avenue
www.glasgow.ac.uk/counselling
0141 330 4528
•
Pre-Counselling Consultation
•
Individual Counselling
•
Supportive Guidance
•
Advocacy
•
Information
•
Referral
See their website for full details and info on the ‘self help
programme
www.glasgow.ac.uk/services/counselling
Wellbeing - Registering with a doctor
It is important you register early with a doctor and not wait until
you become unwell!
You should register with a NHS doctor who is convenient for
you to access.
In order to assist you there is also an NHS doctor located in the
Fraser Building, ground floor:
•
•
•
The Barclay Medical Centre •
The Fraser Building, Ground •
floor
65 Hillhead Street
0141 342 3600
www.barclaymedicalcentre.org
The Barclay Medical Centre offers all NHS services which
include:
Appointments,
travel clinic,
sexual health screening,
medical certificates,
prescriptions etc
www.barclaymedicalcentre.org
Wellbeing - Interfaith Chaplaincy
• Chaplains from Buddhist, Christian, Jewish, Muslim, Sikh faiths and
Humanism
• Christian worship in University Chapel & Turnbull Hall
• 10 Minute Daily Service @08.45 M-F/ Sunday & Tuesday Services during term
time (see website)
• Daily, Vigil & Sunday Mass at Turnbull Hall
• Muslim Jummah Prayers in Fore Hall or Interfaith Room
Interfaith Chaplaincy
Service
Corridor (South),
West Quadrangle
www.gla.ac.uk/chaplaincy/
chaplaincy@glasgow.ac.uk
0141 330 5419
• Buddhist, Jewish, Sikh, Humanist events throughout year (see website)
• Chapel & Interfaith Room available for reflection/prayer
• Chaplaincy facilities open to students and staff of all faiths and those of none
www.glasgow.ac.uk/chaplaincy
Careers Service
• Part-time work
• Work Experience
• Deciding what you want to do
• Feedback on: CVs; Application Forms
•
• Employer Events
The Fraser Building
careers@glasgow.ac.uk
www.glasgow.ac.uk/careers
0141 330 4519
www.glasgow.ac.uk/careers
International Students Support Team
• Support and advice for international
students on non academic matters
• International Student Handbook
• Advice and information on immigration and
other welfare matters
• International Family Networks
The Fraser Building
internationalstudentsupport@
glasgow.ac.uk
0141 330 2912
• Regular activities and events
http://www.gla.ac.uk/international/support
Computing and IT
GetIT
IT Helpdesk
Library, 3th floor
Drop-in anytime
helpdesk@it.glasgow.ac.uk
0141 330 4800
www.gla.ac.uk/students/getit
•
Your GUID
•
Logging into the computer network
•
Where to find computer clusters
•
Computer cluster opening times
•
How to print
•
How to use the wireless network
•
Setting up webmail and smart phone/ tablet
access
•
Information on MyCampus, Moodle and Mahara
•
Training courses
www.gla.ac.uk/students/getit
Sport & Recreation
Membership
Benefits
• All new CV equipment
• 2 Facilities (Stevenson
building & Garscube
Sports complex)
• Excellent facilities
• Pool, Sauna, Steam
Room, Studios, Activity • Online bookings
Hall, Squash, Synthetic • Therapies & Discounts
& Grass Pitches
• Exclusive sport kit
• Large number of clubs
Sport & Recreation Membership
Membership is only £50 per year for
full-time/part time students
(Alternatively pay £4 per visit)
Sport and Recreation covers 4 main areas:
Find out more:
http://www.glasgow.ac.uk/sport
sport@glasgow.ac.uk
glasgowunisport on:
•
Health and fitness (gym facilities, over 50
exercise classes per week and therapies)
•
Recreational sport (courses, drop-ins,
ladders, leagues and recreational
bookings)
•
University club sport (over 46 clubs to
choose from)
•
Talented athlete support (bursary
schemes)
We wish you the best with your
studies and your time as a student at
the University of Glasgow