FMIS 3141: Business
Communications
Final Exam Review
And Example Questions
Business Communication Foundations
CHAPTER 1
The sender and receiver have equal
responsibility for achieving the goals of business
communication.
1. True
2. False
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2
Office politics may be positive or negative.
1. True
2. False
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A sender’s credibility is based solely on the
content of his/her message?
1. True
2. False
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Multiple Choice
It was nearly 2 am when Jaynell Washington
arrived at her hotel coffee shop, she was told
it was closed. Disappointed, she went to her
room. About 15 minutes later, the desk clerk
brought by a plate of cheese and fresh fruit.
The clerk refused the tip and no food charge
was added to her bill. By doing more than
was expected, the desk clerk helped achieve
the business communication goal of:
Which business communication goal?
1. Receiver
understanding
2. Receiver response
3. Favorable
relationship
4. Organizational
goodwill
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Correspondence Applications
CHAPTER 6-9
The return address in a personal business letter
consists of a writer’s name, the writer’s mailing
address and the date.
1. True
2. False
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2
A sales appeal is inappropriate in an unsolicited
positive or neutral news message?
1. True
2. False
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2
The friendly close should not include anything
that reminds the receiver of negative
information given in the message.
1. True
2. False
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2
A call to action ends most persuasive messages
1. True
2. False
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Multiple Choice
The letter format in which a subject
line is standard rather than
supplementary is the …
… has standard subject line.
1. Full block format
2. Modified block
format
3. Modified block with
indented
paragraphs
4. Simplified format
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Multiple Choice
The direct plan is used for positive and
neutral business messages because
…
Because the direct plan ...
1. Is adaptable to letters,
memos, and email
2. Messages are brief
3. Places the main idea
early attracts reader’s
attention
4. Is best for building
goodwill with receiver
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Multiple Choice
The negative information section of a
negative message should …
Negative information should...
1. Be placed in a
separate paragraph
2. Avoid saying what
can be done
3. Come immediately
after the logical
explanation
4. Offer an apology
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Multiple Choice
Which of the following methods is the
proper sequence for a persuasive
message plan?
Persuasive message plan …
1. Action, Interest,
Attention, Desire
2. Attention, Desire,
Interest, Action
3. Attention, Interest,
Desire, Action
4. Interest, Attention,
Desire, Action
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Job Applications
CHAPTER 16-17
A targeted resume is less powerful than a
general resume.
1. True
2. False
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Employers are more interested in your previous
job responsibilities than your job achievements.
1. True
2. False
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2
Since the purpose of an application letter and
resume is to obtain an interview, you should ask
for it directly in the cover letter.
1. True
2. False
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The internet is one good source to learn about a
company or organization before an interview.
1. True
2. False
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Multiple Choice
The primary purpose of networking
contacts is to …
Networking contacts ...
1. Ask for help in finding a
job
2. Ask them to serve as a
reference for your
resume
3. Leave a resume with
them
4. Seek their guidance
and advice
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Multiple Choice
Which of the following is the best
content for an answer to the
question, “What do you consider to
be your strengths?”
Your strengths …
1. Cite your academic record
and achievements
2. Live 3 to 5 specific abilities
and how they served you in
the past
3. Refer to your work-related
accomplishments
4. Relate your skills and
knowledge the job
requirements
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Interview Questions and Composing Messages
SKILLS TESTS
Interview Questions and S/TAR Technique
Composing Messages
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Format messages correctly
Use appropriate organizational strategy
Maintain “YOU-focus”
Professional and polished prose style