Dr. Glenn McCartney PhD
Assistant Professor in Gaming & Hospitality Management
University of Macau
FMBA Breakfast Meeting,
24th April 2013
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Been in Macao for 15 years
starting as Director of Marketing
and of PR of Macao’s 2nd largest
casino hotel
Consulted for Waldo, Sands,
StarWorld, MGM, Galaxy, and
most of 2012 for The Venetian
(opening of Sands Cotai Central)
During Macao’s liberalisation
period worked for the Macao
Government on gaming and
tourism research - visited and
reported on Korea, LV and
Atlantic City developments
Sole author of 2 textbooks
published by McGraw-Hill
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Depends if you are:
A local resident working or have a company benefiting
in the industry
 A local resident not working in the industry and limited
benefits
 An investor of some sort (and not necessarily living in
Macao, and therefore subject to its local impacts)
 You’re a foreigner working in Macao, getting a nice
salary, and in the end will move back to your country
and home
 You are the natural environment (but who’s really
asking them?)
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Can’t get a taxi?
Can’t afford a flat?
Can’t get a seat in my local restaurant I have been going for
years?
Even if I did the menu has changed for the tourists and
more expensive
Actually the local restaurant isn’t there anymore – replaced
by a jewelry or pawn shop
As well as the business and environment landscape
changing, values and attitudes start to change in families –
money is king?
Higher school drop out rate eager to join industry
See more natural settings disappear or become concreted?
People don’t say hello on the street anymore…..
Basically its when the negative fallouts from the developments
outweigh the perceived positive ones
And within this
lies opportunity
2001
2011
Increase (%)
Employed population
205,000
328,000
60%
- Manufacturing
45,000
13,000
71 (-)%
- Hotel, retail
44,000
78,000
77%
- Gaming
18,000
70,000
288%
- Domestic
5,000
17,000
240%
Earnings
4,700
10,000
112%
- Hotel, restaurant
4,000
7,800
95%
- Public utilities
10,000
17,500
75%
- Education
8,700
15,000
72%
- Gaming
n/a
13,700
- Health, social welfare
9,900
12,000
21%
53 (82)
115 (110)
54%
62
143
130%
Rice (CPI)
Fish
2001
2011
Increase (%)
Marriages
1,222
3,545
190%
Divorces
348
988
183%
- Macao
310
355
15%
- Taipa
3
21
600%
- Beds
1,091
1,414
29%
Life expectancy
79 yrs
82 yrs
4%
University students
8,358
24,156
189%
Crime
8,900
12,512
40%
- Assault
1,310
1,729
32%
- Against public authority
324
710
119%
Court caseload - pending
5,278
11,437
116%
Court caseload - filed
9,495
16,747
76%
Private Clinics
2001
2011
Increase (%)
Motor vehicles
115,000
206,000
79%
Motorbikes
58,300
110,000
100%
Traffic accidents
9,800
14,100
44%
158 billion mins
350 billion mins
122%
- Philippines
3.2
15.3
378%
- Australia
2.4
1.9
21(-)%
- UK
3.1
2.0
35(-)%
- France
0.3
0.2
33(-)%
Phonecalls outgoing
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Depends if private or public sector:
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Degree of collaboration between the gaming industry and
the Macao Government
Organisational cultures and leadership styles – both in
the gaming industry and Government
Government capacity and capability
Onus on the gaming industry to satisfy revenue and
investor interest today (short term/long term focus)
Weakness in intellectual capital – an attribute of an
international city is its intellectual capability
No tourism master plan – meaning quick fixes not long
term strategy planning. Merely papering cracks to date.
We don’t know what to fix as limited scientific research
on major issues relating to tourism and hospitality.
Occasional reports on wealth gaps, satisfaction index –
but given that this industry is over 80% of GDP it is not
enough.
Questions?
glenn@insightsunlimited.com