What does mean the ICTs?
 Information :refer to the knowledge obtained
from reading, investigation, study or research.
 Communication is an act of transmitting
message. It is a process whereby information is
exchanged between individuals using symbols,
signs or verbal interactions.
 Technology is the use of scientific
knowledge,experience and resources to create
processes and products that fulfill human needs.



Information and Communication Technology refers to
technologies that provide access to information through
telecommunications.
Information and communication technologies are technological
devices that provide to speedy flow of thinking.
Information and communication technology is every kinds of
visual,auditory,pressed,writing devices that provide to reach the
information and formed the information.

Information and communication technology has provided society
with a vast array of new communication capabilities.

The oldest ICT product is the chalk.Then it developed from the
book and to the educational videos.

Computer

WEB

Television

Radio

Electronic data transfer

Cell phones

Wireless network and so
on


The nature and scope of ICT capability is not
fixed,but is responsive to ongoing
technological developments.
ICT provides the significant opportunities that
decreases the bad effect in environment of
other sectors.

In economic area the process efficiency is
raised.

It supports the saving the energy and the
usage of paper.


In health sector,the potential of ICT has
noticed and lots of properties of innovation
service are presented to citizen.
In society area,the almost relationships of
individuals that between each others and
foundations are provided by ICT in virtual
area.





In our country the own resources both
on-time and with the best efficiency level
are wanted.So,there are the relations
about ICT is increasing since long
times.Moreover,the new encouraging and
R&D laws are released and in 2023 our
country has high-level targets about ICT;
The 50% of requirements of ICT sector
are met by domestic products and
services.
Gross domestic products rate of ICT
sector will be increased by 8%.
All public services will be provided
through an electronic way.
80% of population will learn the using of
computer.
 Business
some targets are that;
- Increasing the amount of sales
-Having an ability for being competitive
-Meet the needs and expectation of
customers


The salesman can use and be affected
technologies that are internet,intranet,email, and Customer Relationship
Management (CRM) and its devices,Sales
Force Automation (SFA).
The development in ICT firstly helped to
generate some sales method alternatives to
traditional face-to-face sales. So, we can
separate two main titles:
Face-toface
sales
Selfservice
sales




The increasing the customer power across the
business because of conscious and well-informed.
ICT's products implement the salesman's jobs in
traditional sales.Consequently,the efficiency is
increased.Sometimes,the ICT's products are
instead of the salesman.
Some routine tasks are facilitated by this way the
salesmen spend their times in order to achieve
more benefit tasks.
The salesman can set good relationship between
the customers.

In this subject,we have some
suggestions about preventing the
possible problems.Some control
procedures about the internet
usage of personnels may be
beneficial. programme is Employee
Internet Management (EIM).



Self-service technologies
(SST) provide to complete all
the sales period by the
customers.
However,a lot of customers
want to meet the salesman
whenever they need.So,some
firms that implement their
sales by the internet submit
the salesman's telephone
number.
The feeling of customer
about service quality
increased and the error,arise
from the personnel,was
eliminated.

These innovations should be accepted and
applied by the business, and the
personnels,and the customers
For business;
*Inadequacy about
educational
*Inadequacy about capital
*The speed of changing
For the customers;
*Cultural differences
*High expectation
For personnels;
*Reluctance about changing the
available situation
*Not available any support by business
*Individual factors
*Inadequacy about reward
•
Some routine jobs undertake and SFA provides to
allocate much more time the salesman to customer
relationships.
•
Reaching the information is done at short span of time.
•
The internet contributes to the SFA's activities




CASP intensify the sales period.
At the beginning of sales period the
customer name,access information,past
purchased operation are possessed.
And then the customer and sales force
league together and the sales occur on an
electronic brochure.
Finally,the automatic sales are
completed,and it informs about delivery
time.By this way,any problems about
delivery time are decreased.
CRM has some knowledge the expectations,the
preferences and the changing needs of
customers.The different databases are included
informations changes from customers to
customers.

Consequently;
The developments of ICT areas affect the
sales periods and the sales force.At ever
increasing competition for being successful
the accordance and continuous renovating
are important for both salespeople and
manager
What are the information and communication
technologies?
 All kinds of technological tools that provides
quickly flow of information and ideas are
information &communication technologies.


With ICT, people can communicate in real-time with
others in different countries using technologies such
as instant messaging, voice over IP (VoIP), and videoconferencing. Social networking websites
like Facebook allow users from all over the world to
remain in contact and communicate on a regular basis.
Modern information and communication technologies
have created a "global village," in which people can
communicate with others across the world as if they
were living next door. For this reason, ICT is often
studied in the context of how modern communication
technologies affect society.
A)Education
 Teachers use computers to research for teaching
materials, participate in online forums and online
conferences.
 Students use the computers as a reference tool
and browse the Internet.
 Researchers use computers to collect and
process data.
 School administrators use computers for
administrative purposes to make sure that the
entire operation runs smoothly.
B) Banking
Electronic Banking Services:
 Automated Teller Machine (ATM)
 Cheque Deposit,Electronic Fund Tranfer,
 Direct Deposit,
 Pay by phone system,
 Personal computer / internet banking.



Customers can make any transactions at the
24 hour service centers or via online.
Businessmen using the online services ,
access company accounts for loan
applications, business transactions and
update their cash flow at any time.
Bank administrators can oversee the entire
banking activities such as reconciliations,
inter-branch transactions (IBT), telegraphic
transfer and others by referring to the
banking system.
C ) Industry
 Computers are used to facilitate production
planning and control systems .
 Computers help workers operate machines.
 Computers help Researchers to analysis and
collect research data for future reference.
 Administrators use computers to oversee and
control the entire operations in the factory.
D) Bussiness




E-Commerce makes buying and selling activities
easier, more efficient and faster.
Customers use computers online with suppliers
to purchase products.
Suppliers keep track of their transactions. All
products are bar coded and can be read by the
computer scanner to help in determining prices
and managing inventory.
Employees use computers and telephones to
communicate with their customers for any
enquiries.
How did our life change with ICT?
BEFORE
AFTER
BEFORE
AFTER
BEFORE
AFTER
BEFORE
AFTER
BEFORE
AFTER
BEFORE
AFTER
Money can be saved because it’s much quicker to
move information around. With the help of ICT it has
become quicker and more efficient to contact either a
business or family member. We can now correspond with
anyone around the globe by simply text messaging
them,or sending them e-mail,for an almost instantaneous
response. The wide avaibility of the internet has also
opened up face-to-face direct communication from nearly
anywhere in the world, thanks to the help of videoconferencing, social networking websites, Skype and a
myriad of deals offered by telecommunications companies
and smart phones thus making it far cheaper than past.
Online communication can bring families or friends
together across distances.
Video conferencing saves money on fligths and
accommodation.ICT has not only brought the
countries and people closer together,but it has
allowed the world’s economy to become a single
interdependent system. This means that we can not
only share information quickly and efficiently, but we
can also bring down barriers of linguistic and
geographic boundaries. The world has developed in
to global village due to the help of information
technology,allowing countries like Ireland and China
who are not only seperated by distance but also by
language to share ideas and information with each
other.
It feels free to send an e-mail ; it’s
without doubt cheaper than phone calls. ICT
has also helped to automate business
practices, thus restructing businesses to
make them exceptionally cost effective.
This,in turn, increases productivity making
the business to profitable; that usually means
better pay and less strenuous working
conditions
ICT has made it possible for businesses
to be automated giving clients access to a
website or voicemail 24 hours a day, 7 days a
week. This means that a business can be
open any time, anywhere, giving a customer
the capability to make a purchase from
different countries thus making it easier and
more convenient. It also means that you can
have your goods delivered right to your
doorstep from places that you would never
had access to before
Greater access to technology has helped
to bridge the cultural gap by helping people
from different cultures to communicate with
one another, and allow for the exchange of
views and ideas,thus increasing awareness
and reducing prejudice.
Probably, the best advantage of ICT has
been the creation of new and interesting jobs.
Computer programmers, System analysist,
Hardware and Software developers and Web
designers are just some of the many new
employment oppurtunities created with the
help of ICT.
Computer’s along with their programs and
the Internet have created educational
oppurtunities not available to any and all with
an internet connection.
Replace “advances in technology” for
“increased productivity” and the primary change
from a labour-intensive to a technologyenabled economy can be explained. While
information technology may have streamlined
the business process, it has also created job
redundancies,downsizing,and outsourcing.
ICT can make someone more efficient at
their job; company can therefore employ less
people to complete that job.
Though information technology may have
made communication quicker, easier, and more
convenient, it has also brought along privacy
issues. From cell phone signal interceptions, to
e-mail hacking, people are now worried about
their once private information becoming public
knowledge. An example of this could be the
embedding of microchips virtually everything you
buy, wear, drive and read, allowing retailers and
law enforcement to track consumer items and by
extension, consumers-wherever they go, from
distance.
Experts in a wide variety of fields believe
that ICT has made job security a big issue,
since technology keeps on changing nearly
every day. This means that individuals need
to be constantly studying or at least keeping
up with changes in their profession, if they
want to feel secure in their jobs to be secure.
While ICT may have made the world a
global village,it has also contributed to one
culture consuming another weaker one. For
example, it is now argued that teenagers all
over the world now act,dress,and behave.
Languages too have become overshadowed,
with English becoming the primary mode of
communication for business and everthing
else.
Computer viruses, worms, Trojans,
malware, spam, phishing- any or all can
cause chaos and disrupt our daily lives