The Digital Imperative
Martin Ferguson – Director of Policy &
Research, Socitm
Civica, November 5, 2014
Follow us @Socitm
www.socitm.net/linkedin
Extreme digital
Annapurna
Circuit
Overview
• Digital – future state
• Core principles – innovate, redesign,
collaborate
• Digital in health and care
• The digital imperative – implications
and reflections
Digital future state
… paradigm shift
• Connecting Cambridgeshire unlocking capacity in
communities
• Evidence-based analytics in Norfolk for service
transformation
Digital future state
… people at the centre
• East Riding of Yorkshire – people focused, digital redesign
of services and business processes
• Living Well project in Cornwall and Neighbourhood
Networks in Leeds addressing lonely older adults
Digital future state
… more than just a last minute bolt-on
• Casllwchwr Primary School in Swansea transforming
access to information and literacy
• Glasgow Smart City demonstrator addressing health,
safety and sustainability
Digital future state
… unlock cost savings and increase
productivity
• Bristol City migrating its ICT infrastructure to cloud
• Kent CC saved 90% of £800k childminder approvals
budget by working with a local partner and to introduce an
online interface
Core principles
Innovate – adaptive innovation to empower
people
• Create, learn, repeat
• Engage service users and supply side in service design
and delivery
• Build digital capability in communities
• Shift ownership of data, information and technology to the
user
• Pragmatic risk and opportunity assessment
Core principles
Redesign – ‘digital by design, open by
default’
• Co-design services around local priority service outcomes
• Digitally-enabled, using open and reusable standards
• Access anywhere, anytime, any device
• People first, performing processes, underpinned with
information and enabled by technology
Core principles
Collaborate – share and re-use resources
and assets
• Join-up service delivery
• Collaboratively developed, open, digital delivery
processes and services
• Jointly commission ICT infrastructure and services
• Pool budgets, share staff and skills
• Measure, capture and share holistic benefits and savings
Digital in health and care
Sam’s story
Digital in health and care
• Care Act
• Integration – Better Care Fund,
Pioneer Sites and Technology Fund
• Personalisation
• Prevention
Digital in health and care
Digital in health and care
Current position:
•
•
•
•
•
Systems designed with the provider/commissioner in mind,
not the services user
Too many paper-based processes in health and social
care
Risk averse cultures lead to little information shared
between professionals or systems
Traditional market model, with small number of suppliers
focusing on council back office systems
Proliferation of apps
Digital in health and care
Future position:
•
•
•
•
•
User at the heart of the system, with the same level of
customer service/ interaction as in other areas of life
Adult social care professionals and providers embracing
technology as a key part of getting the job done
A fully joined-up information ecosystem within health and
care, including other critical agencies
Use of big data: effective prediction (through analytics) and
prevention (pre-emptive interventions)
Dynamic market, open to innovation
Digital in health and care
Socitm with (ADASS-IMG) invited by DoH to establish a
Dissemination and Engagement Programme
(England)
Primary focus: information and technology
implications of health and social care reform, including
Care Act (2014).
Target audiences: Socitm members, social care
‘informatics’ professionals, and other local public and
third sector stakeholders, including those involved in
health care
Digital in health and care
Summits
• Leeds: 25 September 2014
http://bit.ly/HSCNorth
• London: 8 October 2014
http://bit.ly/HSCSouth
Regional workshops
24 Oct - West Midlands, Birmingham
11 Nov - North East, Durham
18 Nov - North West, Blackpool
25 Nov - Yorkshire & Humber, Leeds
2 Dec - South, Guildford
5 Dec - London
9 Dec - South West, Exeter
The digital imperative
Local public services
• Capabilities
• IT issues
The digital imperative
‘Open by default’
• Procurement (CCS - LASA)
• Contracts
• Data
• Security
• Systems
• APIs
• … platforms, patterns, commodities, open source
The digital imperative
Suppliers
• Opening up their systems
• Opening up new relationships
• Becoming a critical part of the new digital public services
landscape
• Innovation - redesign - collaboration
Extreme digital
“We want to be
adopters – 3
panels cancelled
and 18 months so
far …”
“I’m a carer.
Please help me
find respite
care …”
“All I want to do
is find my Dad
a care home…”
“My daughter has
ME. Help! Ten
organisations all
with own ideas
about what’s best
for her ...”
”My brother might
still be alive if his
GP, mental health
and social care
had shared his
information…”
“My mum is lonely
and lacking in
confidence after
my dad died. I am
200 miles away
…”
Thank you
martin.ferguson@socitm.net
@martinjf52