Module three
Tour Guiding Process
and Skills
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Module Overview
Topic 1: Identify local tourism attractions and
services available in your destination
Topic 2: Develop an engaging tour plan
Topic 3: Prepare for work
Topic 4: Receive Tourists
Topic 5: Guide Tourists
Topic 6: Close a tour.
Topic One
Identify tourism
attractions & services
Activity 1: Identify local tourism attractions
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•
Watch a short video clip of a local tourism
destination.
Identify tourism attractions you have seen in the
video clip.
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Natural attractions
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Landscapes
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Mountains
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Forests
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Lakes and rivers
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Beaches and sea
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Special flora species
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Special fauna
species.
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Historical and cultural attractions
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Houses
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Museums
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Temples and pagodas
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Parks
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Music and performance
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Foods
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Clothes
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Festivals
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Local markets.
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Examples of tourism attractions
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Public services
Embassy
Key tourism services
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Hotels
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Restaurants
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Entertainment facilities
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Tour and travel facilities
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Shopping facilities
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Fitness and spa facilities
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Activity 2: Interpret key tourist map symbols
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Take a flashcard with a map symbol.
Show the card and describe it to the group and
suggest what it is about.
Other learners give comments
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Reading Tourist Maps
• Direction
• Scale
North
• Symbols
South
• Itinerary
• Distance
• Travelling time
• Attractions
• Services and activities
• Stop over points
East
West
Mountain
River
Temple
Valley
Water fall
Kilometer
Near
Far
Long
Short
Activity 3: Map work
Working in pairs, use a local tourist map to:
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•
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Identify key places tourists will want to go to(e.g.
attractions such as museums, temples, parks, etc.)
Identify places suitable for tourists to eat and sleep.
Locate tourism services such as banks/ATMs, post
offices, embassies
Estimate the time to travel between two points the
facilitator stipulates.
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Topic two
Develop an engaging
tour plan
Identify available local tourism products & services
• Attractions
• Activities
• Accommodation services
• Restaurants
• Package tour and travel services.
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Tour planning principles: Adding activities
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•
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Cycling
Kayaking
Shopping
Wearing local traditional costume
Traditional dancing
Weekly markets
Others???
Tour
Programme
View
Craft
Stop
Eat
drink
washrooms
Tour planning principles: Finding stops
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Activity 4: Develop an engaging tour
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Work in groups of 5:
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•
•
•
Identify an existing tour.
Add at least three additional activities for tourists or
stops to this tour to enrich the tourist experience.
Present your tour
Others comments and discuss
Tour planning principles: Design itinerary
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Activity 5: Tour planning
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In groups of 5, using local tourists map, design a tour
itinerary with the following information:
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•
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Timing for an itinerary: start and finish time, lunch time,
site visiting time, walking, trekking time, stop over time,
etc.?
Means of transport: bicycle, car, boating or on foot
Identify main attractions/ sights to visit
Identify supporting services: food and beverage,
overnight...
Group present the tour
to the rest of the class.
Topic three
Prepare
for work
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Topic contents
Personal hygiene and appearance
Tour preparation
Personal hygiene and appearance
Clean & Combed Hair
Clean shaved
Right posture
Tidy & pressed Shirt
Decent Pants
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Clean Hands: Dirty Hands
Which would you prefer to cook your meal?
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The importance of Personal Hygiene
1. Protect your health
2. Prevent infections
3. Build confidence
4. Look professional
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Key Hygiene Principles
1. Shower or bath every day
2. Tidy hair: Wash your hair (use shampoo)
frequently, comb your hair
3. Wash your hand with soap after eating,
smoking and using bathroom
4. Short nail/ no nail polish
5. Brush your teeth after every meal
6. Wash your clothes frequently
7. Change your clothes every 1 or 2 days
8. Keep your shoes clean and polish
9. Use deodorant
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Hand washing steps
2. Liquid soap
1. Wet your hands
5. Wash under
your nails
6. Rinse- 10 seconds
3. Lather and scrub20 seconds
7. Dry hands
4. Wash between
your fingers
8. Turn off the tap
Looking Professional: your clothes
1. What to wear?
2. How to wear it
3. Condition of clothes:
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Clean
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Neat
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Good condition
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Activity 6: Practice personal hygiene
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•
Learners practice hand washing:
explain which steps they are
practicing and reason why.
Every leaner has 5 minutes to
prepare their appearance and ask
classmate to check
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Topic three
Tour preparation
The importance of Tour Preparation
If we fail to plan, we plan to fail!
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Tour preparation: step by step
Itinerary
Travel documents
Attractions information
Necessary items
Passport
Permit
Ticket
tour plan
Programme
Itinerary
Activity 7: Tour preparation
Divide into 5 groups; each group gets a travel
itinerary.
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Read travel itinerary in your group
Discuss the contents of your travel itinerary
Discuss what a local tour guide needs to
prepare for guiding visitors for this travel
itinerary.
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Reading the itinerary
Date and time
Visiting route
Major attraction sites
Service and activities