“Creating Public Value” Strategic Leadership: How Leadership Must Change in the Information Driven World Presentation to the VEIAA November 28th, 2012 Bill Leighty, DecideSmart, LLC From: Mark H Moore “Strategic Management in Government” Why This Concept • According to Mark H Moore: – “It is the adaptability of the organization that determines the long-run value of private sector firms.” – “Perhaps the same should be true for public sector organizations.” Moore’s Conceptual Framework for Creating Public Value • • • • Policy Outcomes and Outputs Efficiency Quality of Service Public Trust Policy Outcomes and Outputs • • • • What mission do you perform? How do you contribute to society? How noble is your contribution? What do you do here? Efficiency • How efficient are you with the resources allocated? • How do you measure efficiency? • How do you prioritize? • How do you know you are doing a good job? Quality of Service • How do you define who your customer is? • How do you measure the customer experience? • How does your customer measure their experience? Public Trust • What does the “public” really know about your mission? • What are the key pieces of information that tell your story? • Where does the public get their information?