Public Library
Services and Related Policies
公共图书馆的服务及相关政策
Lina Ding 丁丽娜
Children’s Specialist
May 2011
A Brooklyn Story
布鲁克林公共图书馆
Greenpoint
Existing Branches and ½-mile Radii
Leonard
Williamsburgh
Bushwick
Brooklyn Heights Walt
Whitman
Washington
Irving
DeKalb
Marcy
Clinton Hill
Carroll
Gardens
Pacific
Red Hook
Saratoga
Macon
Bedford
Arlington
Brower Park
Central
Cypress Hills
Brownsville
Eastern
Parkway
Park Slope
New Lots
Stone Avenue
Crown
Heights
East Flatbush
Sunset Park
Spring Creek
Flatbush
Windsor
Terrace
Rugby
Canarsie
Borough
Park
Cortelyou
Clarendon
Bay Ridge
Paerdegat
Kensington
Jamaica Bay
McKinley Park
Midwood
Mapleton
Fort
Hamilton
Flatlands
Dyker
Mill Basin
Ryder
New
Utrecht
Kings
Highway
Highlawn
Homecrest
Ulmer Park
Gravesend
Coney
Island
Sheepshead
Bay
Kings Bay
Gerritsen
Beach
Brighton
Beach
Brooklyn/Queens Border
About Brooklyn
布鲁克林区人口数据
 Population: 2.5 million
(2000 census)
 150 nations, more than
160 languages
 40% foreign-born
residents
 Larger population than
all but 3 U.S. cities
 600,000 residents under
18 years old
 72% of residents do not
have a college degree
 人口2百50万(2000 年人口统
计)
 来自150个国家,使用160多种
语言
 40%为移民
 城市人口列美国第四位
 有60万18岁以下的居民
 72％的居民没有大学学位
Library Bill of Rights (1)
The American Library Association affirms that all libraries are forums for
information and ideas, and that the following basic policies should guide
their services.
I.
Books and other library resources should be provided for the interest,
information, and enlightenment of all people of the community the
library serves. Materials should not be excluded because of origin,
background or views of those contributing to their creation.
II.
Libraries should provide materials and information presenting all
points of view on current and historical issues. Materials should not
be proscribed or removed because of partisan or doctrinal
disapproval.
III. Libraries should challenge censorship in the fulfillment of their
responsibility to provide information and enlightenment.
Library Bill of Rights (2)
IV. Libraries should cooperate with all persons and groups concerned with
resisting abridgment of free expression and free access to ideas.
V. A person’s right to use a library should not be denied or abridged
because of origin, age, background, or views.
VI. Libraries which make exhibit spaces and meeting rooms available to
the public they serve should make such facilities available on an
equitable basis, regardless of beliefs or affiliations of individuals or
groups requesting their use.
Adopted June 18, 1948. Amended February 2, 1961, and January 23,
1980, inclusion of "age" reaffirmed January 23, 1996, by the ALA
Council.
美国图书馆维权宣言
美国图书馆协会确认所有的图书馆都是
资料讯息及理念的讨论平台。所有的图
书馆服务应以下列基本政策为其指导：
I.
图书馆中所有的书籍及非书籍资料皆为
满足当地社区的阅读兴趣，资讯求取，
才智启蒙而设。不应将不同的种族，背
景，或持有不同观点的著作排除在外。
美国图书馆维权宣言
II.
图书馆收藏应涵盖对当今或历史事件的全
面观点。不应因党派或教条禁制而取消藏
书。
III.
图书馆应挑战检审制度，以负起提供资讯
启迪民智的责任。
IV.
图书馆应与各方人士合作以抗拒对言论自
由及理念自由的限制。
V.
人们使用图书馆的权利不应因种族，年纪，
背景或观点而被剥夺。
美国图书馆维权宣言
VI. 图书馆的展览空间及会议场所应对公众
开放。不论申请使用者的信仰，身份，
或其所属的单位组织，皆应一视同仁公
平对待。
1948年6月18日采行。1961年2月2日补充。
1980年1月23日增添“年纪”词条 。
1996年1月23日美国图书馆协会再度确认。
张鸿运翻译
USA Patriot Act
Section 215
• Information such as library circulation, Internet
use and registration records can be the subject
of the warrant.
• FISA courts do not require the demonstration of
“probable cause.” Instead law enforcement
need only claim a belief that desired records
may be related to an ongoing investigation of
international terrorism or foreign intelligence
activities.
• Law enforcement agents may obtain from a FISA
court a search warrant for “any tangible thing,”
including books, records, papers, data tapes and
computers with hard drives.
美国爱国者法案
第215条
• 执法人员可从外国情报侦搜法案法庭取得搜索票
以获取任何实质物品如：书籍，记录，论文，数
据磁带电脑硬碟。
• 图书馆借书记录，网络使用记录，申请登记记录
皆可为搜索票侦搜之对象。
• 执法人员不须向法庭出示“可靠的证据”，只须
表明其相信所需调查的记录与正在进行中的国际
恐怖主义或外国间谍活动有关联。
张鸿运翻译
About BPL
布鲁克林公共图书馆
 Fifth largest public library system in the United States
美国第五大公共图书馆系统
 One of three separate library systems in New York City
纽约市三大公共图书馆系统之一
 58 neighborhood libraries, plus Central Library, Business Library, Digital
Collection, Kidsmobile, and 3 Bookmobiles
58个分馆，再加中央图书馆，商务图书馆，数字馆藏，儿童流动图书馆 ，
及三个普通流动图书馆
 Major employer in Brooklyn, with 1600 staff in library service and administrative
positions
布鲁克林区的主要事业单位，共有1600 名专业人员和行政人员。
 Highest program attendance of any library in the United States
活动出席率位居全美各类图书馆榜首
Resources
资源
 4.2 million books, 31,000 music volumes, 123,000 DVDs, 49,000 videos
420万册书籍, 31,000册 音乐典藏, 123,000张碟片, 49,000 录像带
 Over a million historical documents in Brooklyn Collection
超过1万册的布鲁克林历史文献
 1,111 public computers
1,111台公用电脑
 Largest Wi-Fi network in Brooklyn
布鲁克林区最大的无线上网网络
 46,091 programs sessions – 868,616 program attendance
活动次数 46,091 – 参加人次 868,616
Central
Library
中央图书馆
Business
Library
商务图书馆
58 Branch
Libraries
58个分馆
Brooklyn Public Library Mission
布鲁克林图书馆的使命
It is the mission of Brooklyn Public Library
to ensure the preservation and
transmission of society’s knowledge,
history and culture, and to provide the
people of Brooklyn with free and open
access to information for education,
recreation and reference.
布鲁克林公共图书馆的使命是保存和传播社会知识，
历史和文化，并提供布鲁克林区居民获得在教育，娱
乐，和参考资料方面自由和开放的信息。
Our Vision 我们的愿景
Brooklyn Public Library will be a vital
center of knowledge for all, accessible
24 hours a day, and will be a leader in
traditional and innovative library
services which reflect the diverse and
dynamic spirit of the people of
Brooklyn.
布鲁克林公共图书馆致力于成为一个全天侯开放的知
识中心；成为提供传统服务及创新服务的带头人，并
以反映布鲁克林社区的多元性及活力为己任。
Core Values
核心价值
• Excellent Customer Service
优质服务
• Innovation and Creativity
改革创新
• Preserving Intellectual Freedom 维护知识自由
• Professionalism
专业化
• Diversity
多元化
• Teamwork
团队精神
Central Library
中央图书馆
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地标 1897
开业 1941
礼堂 2007 落成
占地 350,000平方英尺
年访人次超过1万
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140台公用电脑
每月3,000 无线用户
服务内容包括:
Ask a librarian 提问
Book a librarian 预约
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馆藏 : 100万+ 已编目材料
FY09 流通 : 2,458,011
特别馆藏 : Brooklyn Daily Eagle archives,
Hunt Collection of Rare Children’s Books,
Civil War Collection
Central Library Divisions
中央馆部门
•
Subject Divisions 藏书分类部
– Art and Music 艺术与音乐
– History, Biography and Religion 史传与宗教
– Language and Literature 语言与文学
– Social Sciences, Sciences and Technology
社会科学、自然科学与技术
•
Service Divisions 信息服务部
– Brooklyn Collection 布鲁克林区历史资料库
– Education & Job Information Center
教育与就业信息中心
– Multilingual Center 多种语言中心
– Telephone / Email / Chat Reference
电话/电子邮件 /网上咨询
•
Youth Wing 少儿与青少年部
Brooklyn Collection
布鲁克林区收藏
 BPL’s Local History Division
布鲁克林地方史科
 Collections and services include:
- Brooklyn Eagle Archives
布鲁克林鹰报档案
- Brooklyn Eagle Online 1841-1902
布鲁克林鹰报在线
- 40,000 web visits / month
- Digitization Collections
数字化收藏
- Brooklyn Connections
布鲁克林连接
- “Brooklynology” Blog
布鲁克林博客
Central Library
中央图书馆
Central Library
中央图书馆
Business Library
商务馆
 Serves the information needs of the business community, with a
particular emphasis on small businesses and entrepreneurs, as
well as support for students and individuals.
满足商业界，特别是小企业和企业家的信息需求，
同时对学生和个人也提供信息支持。
Business Library
商务館
 Opened in 1943 to support business owners,
entrepreneurs and investors
1943年开馆,为支持新兴企业,实业家和投资者
 Housed at Brooklyn Heights Library
位于布鲁克林高地图书分馆一楼
 First public library of its kind to open in United
States
全美第一家商务公共图书馆
 Business and workforce development initiatives
include: 商务和劳动力发展包括：
– Power Up! Business Plan Competition
创业计划大赛
– SCORE counseling
积分辅导
– FINRA: Smart Investing @ Your Library
明智的投资@您的图书馆
Branch Libraries
分馆
Yearly Circulation
全年借阅量
FY 2010 Visits
Circulation 19,542,812
FY 2009 Visits 13,225,122
Circulation 17,272,770
FY2010 Operating Budget 预算
支出 1.018亿美元
活動和推广
维修
Staff
Programming &
Development &
Promotion,
Training, $1.2,
$1.9, 2%
Building
1%
Maintenance,
$1.3, 1%
All Other
Expenses,
$6.6, 6%
其他
Furniture &
家具和技术 Technology,
$5.4, 5%
书籍和其他材料
Library Bks &
Mtls, $9.4, 9%
薪酬和福利
Salaries &
Benefits, $76.0,
76%
Public Services
公共服务
Service for Children
儿童服务
Under 12 from Newborn to Grade 6 12岁以下新生儿到六年级
 Children’s area - Central Library + 58 branch libraries
all have the children’s area 从总馆到58 个分馆全都有儿童区
 Children’s collection - by type, age level, content,
format and language 儿童书籍分为种类,年龄,内容,版式,和语种
等
 Children’s programs - developmental games for kids
to play, learn, and grow 儿童活动主要是益趣益智快乐成长
Service for Children
儿童服务
How to make children’s area inviting and appealing?
怎样使儿童区引人入胜？
 Surrounding - neat, comfortable and safe
环境要整洁舒适和安全
 Furniture - kid-friendly, colorful and mobile
家具要适合儿童特点易搬并多彩
 Decoration – fun, practical and flexible
布置要有雅俗共赏多样化
 Staff - passionate, professional and dynamic
工作人员要有爱心专业化和充满活力
Service for Children
儿童服务
How to classify children/juvenile collection?
怎样分类编排儿童/少年读物？
 Basic classification - fiction, non-fiction, biography
and reference 基本分类法: 小说, 非小说 ,人物传记, 工具书
 Age level – board, picture, easy reader, bridge and
chapter books 按年龄分:卡纸书, 图画书,初级读物, 过渡读物 , 章
回小说
 Content - historical, science fantasy, mystery, short
stories, award winner, black interest, Asian interest,
holidays, folk/fairy tale, science project, comics and
series 按内容分: 历史小说, 科幻小说, 推理小说, 短篇小说, 获奖小说,
神化故事, 以及当今最火爆的连环漫画系列小说等
Service for Children
儿童服务
 Format - hard cover, paperback, collective edition,
large print, Braille writing, oversize and pocket
edition 按版式分: 精装版, 平装版, 收藏版, 大号字体版, 盲人版,
超大尺寸版, 袖珍版 及“玩具版”
 Language – Arabic, Chinese, English, French,
Hebrew, Italian, Japanese, Polish, Russian and
Spanish
按语种分: 阿拉伯语, 汉语, 英语, 法语, 希伯莱语, 意大利语, 日语 ,
波兰语, 俄语, 西班牙语
 Labels - all children materials labeled with “J” labels.
Some have an extra label as a content indicator. 所有
儿童读物标签上均有儿童字样的缩写, 有些还有附加标签指明此书的
内容类别
Service for Children
儿童服务
How to plan and arrange children’s programs?
怎样策划和安排儿童活动？
 Standard programs – such as story time, class visit,
computer class, pen pal, homework help, arts &
crafts, games, movies, and RIF (Reading Is
Fundamental)
标准节目: 讲故事, 学童班造访, 家庭作业帮助, 手工艺术, 棋类游戏,
放电影, 笔友, 及阅读是基础活动
 Non-BPL programs – such as yoga, beautiful nail, and
PED programs (Public programs are suggested and
approved by the Programs & Exhibition Department.)
非图书馆自行执导节目: 瑜伽, 美甲, 美发, 变魔术, 木偶戏, 串珠, 剪纸,
制陶,科普, 滑稽戏, 舞台剧, 与作者画家见面等
Service for Children
儿童服务
 First Five Years story time
第一个五年故事会
- 0 to 18 month
0-18 个月
- 18 to 36 month 18-36个月
- 36 to pre-school 36个月-学前班
 After school programs for
different occasions and
holidays 课外活动和节假日活动
- holidays themes 以节日为主题
- memorial themes 以名人为主题
- seasonal themes 以季节为主题
- literature themes 以文学为主题
Service for Teenagers
青少年服务
13 and up from grade 7 to grade 12 13岁以上七到十二年级
 Teen area - depends on the library’s size and staffing
青少年区的设置视图书馆的面积和馆员情况而定
 Collection – age related, school assignment /classical
literature, career and education include GED, SAT,
TOEFL, resume, interview, collage guide, and so on.
青少年的读物以本年龄段兴趣为考量, 再加上学校课程规定必读作品
古典文学, 以及自身发展求职教育包括升学指南试题汇总等
 Labels – Fiction and Non-fiction books are labeled
with “YA” labels. Some have an extra label as a
content indicator 小说和非小说类读物标签上均有青少年字样的
缩写, 有些还有附加标签指明此书的内容类别
Service for Teens
青少年服务
13 and up from grade 7 to grade 12
13岁以上七到十二年级
Programs include:
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Class visits 班级造访
Creative writing 创意写作
Computer class 电脑课
Collage application 大学指南
Pre-GED (General Equivalency Diploma)
Internship and job opportunities
实习和职业咨询
 Movies, music, gaming and cartoons
电影，音乐，电子游戏，卡通
 Reading is Fundamental 阅读是根本
 Summer Reading and grant projects
暑期阅读及外界资助专项活动等
Service for Adults
成年人服务
17 and up to seniors 17
岁以上至老年
 Area - main space at the Central library and all branch libraries
从总馆到各分馆的主要区域
 Collection – stacks, featuring of new book section and full
range reference books 特点为新书展示和齐全的工具书
 Programs – such as book club, computer class, knitting and
crochet, language learning, ESOL (English for Speakers of Other
Languages), workshops of parenting, finance, resume writing,
retirement preparation, author talk, movies, dancing, ask a
librarian, and Dweck Center show.
活动有读书会,电脑课,学英语,织毛线,幼儿养育,理财,写简历,退休准
备,与名作家会面,看电影,学跳舞,及周末音乐会等
Service for Seniors
老年人服务
“Service to the Aging” Department serving seniors 62
and older 服务对象六十二岁或以上
 Books To Go, Books by Mail 书籍上门服务(服务173中心和211残疾
居家老人)
 Book Club 读书会
 Down Memory Lane 往事回忆
 Volunteering and Job Information 义工（志愿者）和再就业信息
 Pairing children/teens with seniors for homework tutoring or
social interactions 与青少年搭配给予课后补习或社交互动
 Others – such as exercise, health, arts & crafts, creative writing,
computer, tax help, finance, insurance, and performance. 其他
如运动,保健,手工,写作,电脑,免费报税 ,理财,医保,才艺表演等
Service for Special Group
特殊群体服务
Concept includes: autistic kids, disabilities, ex-offenders,
homeless, homeschoolers, language barriers, mental illness,
and mixed-age group
这一概念包括自闭证患者, 残疾人,流浪汉, 劳教刑满释放人员, 语言障碍
者, 精神病患者, 以及在家上学儿童, 和混合年龄组访问
 Area - regular room plus meeting room, yard and gardens,
visible signs, wheel chair access, and elevator entrance
除了普通阅览场所根据特殊需求可提供会议室花园后院, 而且所有图书
馆入口处必须标明有无残疾人通道或电梯
 Collection - regular and recommend with audio books, large
print, foreign language, special needs and requested books
普通读物, 推荐读物, 有声读物, 大字版, 外语书, 预约读物等
 Programs - library tour, requested short speech, activities with
special needs (Appointment in advance.)
参观图书馆 ,专题介绍, 特别邀请, 通常需要提前预约
Summer Reading
暑期阅读
 Reading initiative for children, teens and adults
儿童, 青少年和成年人 自愿报名
 Yearlong planning and delivery process for BPL
规划准备近一年才出台
 Collaborative efforts between BPL, Queens Borough Public
Library and New York Public Library
纽约三大公共图书馆合作项目
 2011 theme: “One World, Many Stories”
2011 主题: “一个世界, 许多故事”
 Registered over 100,000 youth and adult readers in 2008,
yielding the highest registration in New York State
2008年有10多万青少年和成人读者报名参加, 为纽约州最高注册率
Summer Reading Activities
Outreach Services
外展服务
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Bookmobile
School visits
Hospital visits
Senior center visits
Nursing home visits
Community meetings
Community activities
Street fairs
Prison service
流动图书馆
学校探访
医院探访
老人中心探访
疗养院探访
社区会议
社区活动
街坊节
监狱服务
Volunteers and Internships
义工和实习机会
In FY09, 1,500 volunteers contributed more than 72,000 hours of service
2009财政年度共有1500名义工奉献服务超过72,000个小时
 Volunteer supported programs include:
- After School Homework Helpers
- Adult Literacy Tutors
- Teen Book Buddies
- Community and Corporate Team Projects
- Computer Coaches
- English Conversation Group Leaders
- First Five Year Volunteers
- Multicultural Internship Program
- Reading Troubadours
- Resume Writing
- RIF and Program Assistant
- Shelf Organizers
- Today’s Teens, Tomorrow’s Techies
- Central Library Welcome Ambassadors
家庭作业好帮手
成人扫盲班老师
青少年图书之友
社区和协作团队项目
电脑教练
英语会话小组组长
第一个五年义工
多元文化实习计划
阅读帮助
简历帮助
阅读是基础
书架重组
今天的青少年明天的技术员
中央图书馆欢迎大使
Related Policies
相关政策
Policy for Library Cards
有关图书证的规定
 Regular library cards:
adult card, teen card, children card, and senior card
普通卡包括: 成人卡, 青少年卡, 儿童卡, 老年卡
 Limited edition card – cartoon “Elmo” for kids
限量版卡如卡通片芝麻街 主角纪念卡
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Teacher card 教师卡
Guest card 宾客卡
Staff card 本系统员工卡
Branch card 分馆卡
Temporally card 临时借书卡
Policy for Borrow Materials
有关借书的规定
 Number of items: up to 100 items in which 10 items
limited for audio and video
借阅本数可达100, 其中音像制品 限量为10套
 Cycle: 3 weeks for books and 1 week for audio and
video 借阅期为3周其中音像制品只有1周
 Renew: no limitation until someone put on “HOLD”
to requested 续借没有限制除非有人预订
 Borrow a book without library card 借书忘带图书卡
 Interlibrary loan 馆际互借
 Borrowing restriction 借阅限制
Policy for Fees
有关罚款及减免的规定
 Late return fee: overdue one day change 50c for
each book and $1 for each CD, DVD, and VHS
逾期归还费一本书五角. CD, DVD 和VHS 每套一元
 Replacement fee: refer to materials’ original price
如所借物丢失按原价赔偿
 Unpaid fine limit each library card $15
每张图书卡欠款最高限额为15美元
 Waived fine: based on patron’s special
circumstances and proved documentation
根据欠款读者的特殊情况和有效证明文件可酌情减免罚款
Policy for Computer Use
有关使用电脑的规定
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Computers for adults
Computers for children
Computers for babies
Catalog research computers
Express computers
Project computers
Reference computers
Staff computers
成人电脑
儿童电脑
幼儿电脑
检索电脑
快传电脑
专用电脑
咨询电脑
员工电脑
Policy for Emergency Close
有关紧急情况下关门的规定
 Temperature too high or too low
室内温度太高或太低
 Weather circumstances
自然因素, 如暴风雪发大水等
 Staff issues
员工因素, 如人手不足无法排班
 Other cases
其他原因, 如施工装修不慎或不当所造成的事故
Librarian’s Professional
Development
And Performance Evaluation
图书馆员的专业发展和绩效评定
Librarian’s Professional Development
图书馆员的专业发展
 Librarian ranks - Librarian Associate, Librarian Trainee,
Librarian, Senior Librarian, Supervising Librarian,
Principal Librarian
图书馆员的级别可分为:助理图书馆员,实习图书馆员,图书馆员,资深
图书馆员,主管图书馆员,部门主管图书馆员
 Specialist titles - Age Specialists (Adults librarian, YA
librarian, J librarian), Catalog Librarian, Collection
Selective Librarian, Government Documents
Librarian, Correctional Services Librarian
图书馆员的专业职称有:成人图书馆员,青少年图书馆员,儿童图书馆员
编目图书馆员,采购图书馆员,政府文件图书馆员,惩教服务图书馆员等
Librarian’s Professional Development
图书馆员的专业发展
 Learning opportunities - BPL online resource “Train
Station”, workshops, webinars, continuing education,
and free courses provided by labor union
学习机会有:系统内网上课程,各类讲座,网络研讨,回校进修,攻读学
位,以及工会提供的各类免费课程
 Associations and Conference - local(Metropolitan NY
Library Council), regional(CALA, PLA), national (ALA)
and international(IFLA World Council) 专业协会和年会有:
本市的,省际的,全国的,乃至国际间的大型学术交流
 Project Committees - web content design, new book
presentation, FFY story time, and so on
项目委员会有: 网页内容设计, 新书介绍, 第一个五年故事会等
Librarian’s Performance Evaluation
图书馆员的绩效评定
 Service Rating Manual - responsibility for ratings,
general principles to be followed in rating, the
service rating form, the service rating conference,
uses of service ratings
绩效评定手册包括:职责范围,基本原则,评审表格,评审会议等
 Job performance inventory - amount of work
performed, accuracy, organization of work,
judgment, communication(oral and written), meeting
and handling the public, initiative, adaptability and
so on, for a total of 14 items
评定内容有工作进度工作质量判断能力沟通能力组织能力主动性适应
性等共十四项
Questions 问题
Comments 点评
Feedback 反馈
Contact Information
 http://www.brooklynpubliclibrary.org
 Lina Ding l.ding@brooklynpubliclibrary.org
Thank You
Brooklyn’s Children Say Hi