TigerPaw Productions
Mission Statement
TPP exists to facilitate the production of
major events for Clemson University and
the surrounding community, strives to
utilize the talents of Clemson students in
all capacities, and provides its members a
fun, educational, and professional work
environment.
TigerPaw Productions has a very close relationship with
Campus Life, a division of student affairs. TPP works in all of
the Campus Life venues & spaces.
Campus Life includes:
Student Organizations:
Venues & Spaces:
TigerPaw Productions
Littlejohn Coliseum
Central Spirit
Tillman Auditorium
CLEMSONLiVE
Outdoor Reservable Spaces
Hendrix Student Center
University Union
Mobile Event Services
www.clemsonmajorevents.com
Campus Life
Full Time Staff
Director
Campus Life
Facilities and
Operations
Associate
Director
Campus Life
Facilities (LJC)
Director
Major Events
and Business
Development
Marty Kern
Mandy Hays
Dusty Saine
Assistant
Director
Operations
Associate
Director
Business
Development
Associate
Director
Campus Life
Facilities
(HSC/Union)
Zach Kerns
Cecilia Vazquez
Kevin
Burgess
Associate
Director
Campus Life
Facilities
(Tillman/Outdoor/
Mobile)
Associate
Director
Major Events and
Operations
Assistant
Director
Campus Life
Services
Associate
Director
Campus Life
Programs
Laura McMaster
Alanna Waldrop
Campus Life
Event Coordinator
Wendy Gregus
Campus Life
Administrative
Coordinator
Andy Riggins
Shonna Peppers
Meredith Merritt
The staff of Campus Life are dedicated to the
success of TigerPaw Productions. That
means they are dedicated to YOUR personal
success. Make connections with them,
introduce yourself, and they will help you
succeed!
TigerPaw Productions (TPP) Structure
Leadership
TPP Advisors
TPP Directors
TPP Fanatics
•Advises Directors on
concerts by
representing student
body opinion
•Recommends artists,
bands, and acts
•Voluntary position,
with member benefits
& dues
Campus Life
Events Staff
TPP Crews
TPP Members
•Provide labor and
staffing for concerts,
basketball and other
events
•Receive training in
technical skills,
hospitality, and
customer service
•Paid positions
TPP Fanatics
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TigerPaw Productions serves as Clemson
University’s Concert Committee
TPP receives an allocation from Student
Government every year that is used to
attract popular national acts and to offer
student discounts on tickets
As a member of TPP Fanatics you have the
opportunity to attend Concert Committee
meetings, gain industry knowledge and have
the inside track on Clemson entertainment
You also have the opportunity to
recommend the bands, artists, and acts that
are of most interest to the student body as a
whole
TPP Crews
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TigerPaw Productions physically produces
the events at Campus Life venues
The responsibilities include everything from
building the stage to setting the court for
basketball games, from rigging light sets to
running sound boards, from coordinating
dressing rooms to catering for crews, and
from selling the ticket to ushering them to
their seats… TigerPaw does it all!
There are multiple crews to have a fit for
everyone.
Training is offered in all areas, with multiple
advanced opportunities as well.
Hands on industry learning and experience.
Guest Services
Hospitality
Box Office
Marketing
Changeover
Production
Mobile Events
The best part is…
you can do both!!!!
TPP Leadership
Opportunities
Executive
Director
Box Office
Director
Changeover
Director
Guest
Services
Director
Hospitality
Director
M&A
Director
Associate Directors
Crew Leads
You
start
here
Staff & Crews
Mobile
Events
Director
Marketing
Director
But
you
can
work
your
way
up!
Production
Director
TigerPaw Productions
Directors 2010-2011
Jordan Gestring
Cyrus Witte
Box Office Director
Changeover Director
DJ Dorsey
Avery Latham
Guest Services Director
Hospitality Director
Alvin Jenkins
Caitlin Volpe
Executive Director
Mobile Events Director
Elisabeth Bailey
Membership & Admin. Director
Sarah Stallworth
Marketing Director
David Bennett
Production Director
The Crews
Guest Services
If you love to interact with and meet new
people, then this is the crew for you! The
Guest Services crew experience includes:
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Providing directional information
Ushering
Checking items and operating lost
& found
Dealing directly with guests
attending all events
Guest Services workers must be
enthusiastic, friendly, professional, and
respectful, as well as knowledgeable
about our building. Guest Services is a
great crew to work if you love helping
people and sharing your knowledge!
Hospitality
• Supplies food for the crews
and Artists
• Dressing room setup and
service
• Fulfills all of the artist’s
requests
• Runs Artist Meet & Greets
• Used as runners on the day of
show, driving artists and crew
around town
• It is mandatory that the
Hospitality crew maintains a
professional attitude toward
the Artist and all of their
associates
Box Office
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Provides all ticketing services to
guests. Including ticket sales,
ticket scanning, directional
information, and seat relocations.
Working in the box office, you will
gain a working knowledge of
Ticketmaster. You will also learn
to work with money, cash
registers, financial duties, and
customers.
Working as a ticket taker and
seller you will develop strong
customer service skills.
We are the first people any patron
sees. We want to start off their
experience at Littlejohn Coliseum
right!
Marketing (street team)
Promotes upcoming Concerts
Promotes TPP
Drives the Promo Van
Papers Clemson, Greenville,
etc
• Distribute swag to students,
guests, etc
• Design and carry out remotes
• Viral & Online marketing
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Change-over
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Set and Strike for events.
Build the stage for the
performances.
Sets basketball goals.
Returns the venue to a state of
readiness for whatever is to come.
Crews are over a wide range of
times including some at night,
possibly late which allows it to fit
into your schedule.
On a changeover crew you will
learn how to work together as a
team to accomplish a goal in a
timely manner.
Production
• Is responsible for loading &
unloading trucks full of show
equipment
• Works with the road crew
• Runs lights & sound for events,
including basketball games
• Understands the importance of
professionalism when working
with artist road crews
• Must perform heavy lifting
• Must have specific Production
Training
Mobile Events
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Staffs events in Outdoor Spaces
and many other places on campus.
Works with tech equipment
including sound systems, lighting,
projectors, etc.
Sets events with tables, chairs,
barricade, and whatever else may
be needed.
Work with Clients to ensure their
event is a success.
Monitors events to help the guests
have a wonderful experience.
Tillman
• Staffs events in Tillman
Auditorium.
• Works with tech equipment
including sound systems,
lighting, projectors, etc.
• Sets events with tables, chairs,
barricade, and whatever else
may be needed.
• Work with Clients to ensure
their event is a success.
• Monitors events to help the
guests have a wonderful
experience.
Trainings
• Every crew has their own crew specific training. Be sure
to look for these and attend the ones that interest you the
most.
• In addition to these basic trainings, many areas have
additional advanced trainings such as sound board
operation, forklift licenses, hospitality, and many others.
• The more training you receive, the more opportunities
you have to work.
• These trainings are linked to raises, so not only can you
work more, but you get paid more at the same time!
• Don’t miss these opportunities!!!
Building Hours
HSC
LJC
Tillman
Some areas have opportunities for more stabilized
hours and have various tasks associated with them
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Opening/Closing the building
Setting up for smaller events
Maintaining equipment and inventory
Various Projects
For more information about these positions, please contact your supervisor
Office Hours
HSC
LJC
Tillman
Some areas have opportunities for more stabilized hours
and have various tasks associated with them
•Filing, processing, and completing paperwork
•Data processing and accounting
•Answering phones and directing customers
•Various Projects
•Learn professional skills and see behind the scenes
For more information about these positions, please contact your supervisor
HUB
• Assist guests on a day to day
basis.
• Knowledgeable about all
campus events, activities, and
opportunities.
• Assists in reservations and
bookings of facilities.
• The center of activity for
Campus Life.
HSC Tech
• Setup events in HSC and
Union
• Help maintain quality of
building and equipment
• Desk assistance after hours
• Maintain and organize HSC
inventory
• Available to help customers at
any time.
Now that you know who we are…
Lets dive in a little deeper
The Venues
Littlejohn Coliseum
• 10,000 seat multi-purpose auditorium
• Host everything from concerts, to basketball games, to
graduations, to conferences, to galas, and anything in
between.
• Can be used as multiple separate spaces or one large space.
Tillman Auditorium
• 820 seat Theater
• Used for seminars, lectures, pageants, small
concerts, dances, and much more.
Hendrix Student Center
• Student center with many reservable areas including
ballrooms, meeting rooms, a conference room, and even
a 150 seat movie theater.
• Houses the TPP and many Campus Life Offices
• Home to the Campus Life HUB
Outdoor Reservable Spaces
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Bowman Field
Military Heritage Plaza
Carillon Gardens
Outdoor Theater
Johnstone Meadows
Cox Plaza
More to come…
Rules &
Policies
Here at TigerPaw Productions:
• EVERYONE who comes to our event or one of our
buildings is our GUEST.
• Our primary job is to SERVE.
• To do this all TigerPaw employees need to be
knowledgeable about our venues, emergency procedures,
and the Campus Life fulltime staff.
• This training will give you the tools you need to serve our
guests with the professionalism, thoughtfulness,
sincerity, and enthusiasm that makes us known
nationwide!
• Our motto is “Whatever It Takes!” and that sure helps us
get everything done.
TigerPaw Productions Employee Rules
Because we function in a professional
capacity it is necessary that every member act
in a professional manner. Our employee
rules are there to protect both you and the
organization. By signing the worker’s
contract you are signifying that you have
read and understand our employee rules.
Failure to comply can result in immediate
dismissal from the organization.
Campus Life Event Rules & Regulations
For their own safety and enjoyment, Guests are required
to follow these Facility Rules:
___________________________________________________________________________________________________________________________
No Alcohol Unless Otherwise Posted
No Outside Food or Drink
No Weapons or Fireworks of Any Kind
No Tobacco Products
No Audio or Video Recording Devices
(Event Specific)
No Strollers or Umbrellas
No Re-Entry for Ticketed Events
No Animals other than service animals
No Glitter
No Helium Balloons
Employee Expectations
At TigerPaw Productions, we like to have a lot of fun, but we definitely
have to get down to business as well. Here are some expectations we
have for you every time you work with us:
•Be on time and ready to work
•Dress appropriately for the crew you are on
•Be professional
•Respect Yourself and Others
•No IPODS
•No Personal Phone Calls
•Record your time honestly and accurately
•Follow the TigerPaw Worker’s Contract
•Have a great attitude!
Confidentiality
Some jobs at TigerPaw may be exposed to sensitive material. Don’t
assume that anything is public knowledge without asking your
supervisor.
Some of this information may include any information on shows that
havent been released yet, or possibly an incident that may have
occurred at an event.
These things can need to stay confidential for a number of reasons,
from proper business practices, to a person’s right to privacy, so
please respect both.
Remember… What happens at TigerPaw,
Stays at TigerPaw!
What do I wear to work?
1.
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Dress appropriately for the
crew that you are working.
This may include nice khaki
pants or black pants, be sure
to ask your supervisor.
Closed toe shoes. This may
be extended to closed toe,
closed heel, for certain crews.
Most crews will be given a
uniform shirt to wear, so be
sure you have on an
appropriate undershirt for
the crew you are working.
PICTURE HERE!!
What do I never wear to work?
1.
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6.
Athletic shorts
Pants with holes in them
Flip Flops
iPods
Cell phones
Blue tooth
NOT LIMITED TO WHAT APPEARS HERE…
Crowd Management
• Our patrons are essential to every event
that we have.
• TigerPaw Productions is the first line of
contact with these very important people.
• You always need to handle all situations
professionally and calmly.
• Be sure you know the venue rules, because
you will be the one enforcing them.
First Aid Procedures
The following procedures must be followed in the case of serious illness or
injury for a guest or staff member:
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DO NOT TOUCH or MOVE the injured person.
Remain Calm. Do not create a panic situation.
Alert your supervisor or First Aid by means of radio, phone, or JTECH
pager.
Stay with the guest until the paramedics or a supervisor take charge of the
situation.
Assistance may be needed to keep the area clear of on-lookers.
All medical incidents must be documented by a TPP Director or Campus
Life Staff Member.
Under no circumstances should you discuss the incident with anyone
other than TPP Directors or Campus Life Staff.
Emergency Notification
At every major event open to the public, the Fire Alarm is
disabled and monitored by an on-site fireman. This
prevents false alarms for large events. If it is determined
that an evacuation is necessary, the alarm will be
activated manually.
For smaller events, the alarm will not be monitored and we
should assume it was activated for an emergency.
IF YOU HEAR THE ALARM,
IT IS AN EMERGENCY
Basic Emergency Procedures
1. Remain calm and professional. Assist the
people in your area and direct them to the
nearest exit.
2. Have the patrons to meet at the designated
location. If they ask about more information,
tell them that it will be provided there.
3. Be sure your staff assembles at their
designated area to ensure everyone is
accounted for.
4. In the event of an evacuation, we will not allow
access to the facility until the emergency
response team gives the all-clear.
5. Be sure you are familiar with the detailed plans
of each facility you work in.
Safety
• We are here to ensure the safety of
everyone around us.
• This includes the patrons, your fellow
workers, clients, as well as yourself.
100% Safety
How do I get into the building?
Littlejohn Coliseum is a large building and often fairly hard to find
your way in. If you are working a crew that is in this facility, you
need to come in one of these two ways.
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Most events will have a check in
location known as the “hot
sheet”. This is a single location
where anyone in the building
checks in. All TPP employees
who come to work enter the
Coliseum through the “hot
sheet” located at the South
Entrance on the balcony.
Some crews will enter through
the loading area known as the
tunnel. This is also on the South
side of the building. Be sure to
check in with your supervisor as
soon as you arrive.
Handicap Accommodations
• We must make ALL guests feel
welcome and provide assistance as
needed.
• No guest with a disability is to be
excluded from or discriminated
against.
• We meet all ADA requirements in our
building and provide Accessible
seating for our guests with disabilities.
• Handicap Parking is located at the
North Entrance at Littlejohn Coliseum
and adjacent to our other facilities.
Now you are ready to work, Right?
How do I sign up to work?
Crew Calls are used for events
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Once you become a member of TPP Crew you will start receiving crew call
emails. These will direct you to our crew call system web site. This
system can be accessed anytime at www.clemson.edu/tpp . You will log in
with your Novell password that you use for other campus applications.
(There is a tutorial that will walk you through how to use the system.)
If you have any questions, please feel free to contact any of the directors.
It is in your best interest to Sign Up Early if you want a spot!
Don’t be discouraged if you are not chosen for the first couple of calls you
sign up for. (The more you work and do well on crews the more directors
know your name which will increase your chances on being placed on
more calls)
How do I get paid for events?
• TigerPaw Productions employees are paid weekly with checks.
• This means you pick up your paycheck at the Campus Life HUB.
• Paychecks are available on Fridays between the hours of 1pm and
5pm. After a check becomes available you can pick them up after
that Friday anytime from Monday thru Friday 8AM – 6PM.
• The Campus Life HUB is located on the second floor of the Hendrix
Student Center.
• Please be sure to bring an ID with you to pick up your pay check.
Please remember that you cannot
get paid if you do not sign your
signature on the sign-in sheet for
each crew. We want to make sure
you get paid so make sure you
sign in and out!
TPP Office
• Located in the Hendrix Student Center in the 214 suite offices (all
the way down the hall behind Einstein Bros.)
• If you ever have a concern or just want to say hello, feel free to stop
by anytime!