TigerPaw Productions
Mission Statement
TPP exists to facilitate the production of
major events for Clemson University and
the surrounding community, strives to
utilize the talents of Clemson students in
all capacities, and provides its members a
fun, educational, and professional work
environment.
Hospitality
Central Spirit
TPP Fanatics
Guest
Services
Box Office
Marketing
Campus Life
TigerPaw
Productions
TPP Crews
Change Over
Production
Mobile
Events
Venue
Operations
ClemsonLIVE
M&A
TPP Breakdown (in detail)
Leadership
TPP Advisors
TPP Directors
TPP Fanatics
•Advises Directors on
concerts by
representing student
body opinion
•Recommends artists,
bands, and acts
•Voluntary position,
with member benefits
& dues
Campus Life
Events Staff
TPP Crews
TPP Members
•Provide labor and
staffing for concerts,
basketball and other
events
•Receive training in
technical skills,
hospitality, and
customer service
•Compensated
positions
TPP Fanatics
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TPP Fanatics serves as Clemson University’s
Concert Committee
TPP receives an allocation from Student
Government every year that is used to
attract popular national acts and to offer
student discounts on tickets
As a member of TPP Fanatics you will
attend Concert Committee meetings, gain
industry knowledge, and have the inside
track on Clemson entertainment
You will be able to recommend the bands,
artists, and acts that are of most interest to
the student body as a whole
So come and let your voice be heard!
TPP Crews
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TigerPaw Productions physically produces
the events on and off campus
The responsibilities include everything from
building the stage to setting the court for
basketball games, from rigging light sets to
running sound boards, from coordinating
dressing rooms to catering for crews, and
from selling the ticket to ushering them to
their seats… TigerPaw does it all!
There are multiple crews to have a fit for
everyone
Training is offered in all areas, with multiple
advanced opportunities as well as room for
promotion
Hands-on industry learning and experience
Guest Services
Hospitality
Box Office
Marketing
Changeover
Production
Mobile Events
Venue Ops
Membership &
Administration
Trying to decide which is for you?
Why not both?
TigerPaw Productions
Advisors: Campus Life Staff
Executive Director: Javier Ayala
Box Office:
Changeover:
Guest Services:
Hospitality:
M&A:
Marketing:
Mobile Events:
Production:
Arun Subra
Nick Purrington
Deanna Burns
Brad Behrends
Erin Gallagher
Derek New
Omar Hills
Ben Halula
Associate Directors
Crew Leads
Crew Members
The Crews
Guest Services
If you love to interact with and meet new
people, then this is the crew for you! Guest
Services is a great crew to work if you love
helping people and sharing your knowledge.
The Guest Services crew experience
includes:
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Face-to-face time with guests for
all types of events
Checking items and operating lost
& found
Providing directional information
Making people comfortable during
TigerPaw’s events
Guest Services workers are enthusiastic,
friendly, professional, and respectful, as
well as knowledgeable about our
building.
Hospitality
• Supplies food for the crews
and Artists
• Dressing room setup and
service
• Fulfills requests made by
Artists and Clients
• Used as runners on the day of
show, driving artists and crew
around town
• This crew demands a
professional attitude toward
the Artist and all of their
associates, as well as some
decision making ability and
time management
Box Office
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Provides all ticketing services to
guests. Including ticket sales,
ticket scanning, directional
information, and seat relocations.
Working in the box office, you will
gain a working knowledge of
Ticketmaster. You will also learn
to work with money, cash
registers, and financial duties.
Working as a ticket taker and
seller you will develop strong
customer service skills.
Box Office is the first people any
patron sees. We want to start off
their experience at Littlejohn
Coliseum right!
Marketing
The Street Team
Promotes upcoming Concerts
Promotes TPP
Drives the Promo Van
Papers surrounding stores,
bars, and local venues
• Gets students pumped up for
the shows and events coming
to Clemson
• Design and carry out remotes
• Viral & Online marketing
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Change Over
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Setup and Tear down for events
Build the stage for the
performances
Clearing of basketball goals and
putting them back after events
Returns the venue to a state of
readiness for whatever is to come
Crews are over a wide range of
times including some at night,
possibly late which allows it to fit
into your schedule
On a changeover crew you will
learn how to work together as a
team to accomplish a goal in a
timely manner
Must be able to lift heavy
equipment
Production
• Is responsible for loading &
unloading trucks full of show
equipment
• Works with the road crew
• Runs lights & sound for events,
including basketball games
• Understands the importance of
professionalism when working
with artist road crews
• Must perform heavy lifting
• Must have specific Production
Training
Mobile Events
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Staffs events in Outdoor Spaces
and many other places on campus.
Works with tech equipment
including sound systems, lighting,
projectors, etc.
Sets events with tables, chairs,
barricade, and whatever else may
be needed.
Work directly with Clients to
ensure their event is a success.
Monitors events to help the guests
have a wonderful experience.
Great crew to be a part of it you
want to always be “doing
something different”
Venue Ops
• Staffs events in Tillman
Auditorium and Clemson’s
other venues such as Hendrix
• Works with tech equipment
including sound systems,
lighting, projectors, etc.
• Sets events with tables, chairs,
barricade, and whatever else
may be needed.
• Work with Clients to ensure
their event is a success.
• Monitors events to help the
guests have a wonderful
experience.
• A-little-bit-of-everything crew
Trainings
• Every crew will have their own individual training put on
by the directors. Be sure to use this as an introduction to
the different crews and see which one interests you the
most!
• In addition to these basic trainings, many areas have
additional advanced trainings such as sound board
operation, forklift licenses, hospitality, and many others.
• The more training you receive, the more opportunities
you have to work.
• These trainings are linked to raises, so not only can you
work more, but you get paid more at the same time!
• If you are unavailable to attend a training, contact the
director of the crew and he/she will be more than happy
to give you individual training! We’re here for you!
Crew Calls not regular enough?
HSC
LJC
Tillman
Then no worries! There are other opportunities for
contribution called “Building Hours.”
Responsibilities of Building Hours include:
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Opening/Closing the building
Setting up for smaller events
Maintaining equipment and inventory
Various Projects
For more information, please contact the supervisor
at each respective venue.
The Venues
Littlejohn Coliseum
• 10,000 seat multi-purpose auditorium
• Host everything from concerts, to basketball games, to
graduations, to conferences, to galas, and anything in
between.
• Can be used as multiple separate spaces or one large space.
Tillman Auditorium
• 820 seat Theater
• Used for seminars, lectures, pageants, small
concerts, dances, and much more.
Hendrix/Union Student Center
• Student center with many reservable areas including
ballrooms, meeting rooms, a conference room, and even
a 150 seat movie theater.
• Houses the TPP and many Campus Life Offices
• Home to the Campus Life HUB
Outdoor Reservable Spaces
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Bowman Field
Military Heritage Plaza
Carillon Gardens
Outdoor Theater
Johnstone Meadows
Cox Plaza
More to come…
Rules &
Policies
Here at TigerPaw Productions:
• ANYONE and EVERYONE who attends our events or
visits any one of our buildings are our GUESTS
• Our primary job is to SERVE (be it students,
community, etc.)
• To do this, all TigerPaw employees need to be
knowledgeable about our venues, emergency procedures,
and the Campus Life fulltime staff and student directors
• This training will give you the tools you need to serve our
guests with the professionalism, thoughtfulness,
sincerity, and enthusiasm that makes us known
nationwide!
• Our motto is “Whatever It Takes!” which helps us
achieve our mission statement that you read in the
second slide
TigerPaw Productions Employee Rules
Because we function in a professional
capacity it is necessary that every member act
in a professional manner. Our employee
rules exist to protect both you and the
organization. By signing the worker’s
contract you are signifying that you have
read and understand our employee rules.
Failure to comply can result in immediate
dismissal from the organization.
Campus Life Event Rules & Regulations
For their own safety and enjoyment, Guests are required
to follow these Facility Rules:
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No Alcohol Unless Otherwise Posted
No Outside Food or Drink
No Weapons or Fireworks of Any Kind
No Tobacco Products
No Audio or Video Recording Devices
(Event Specific)
No Strollers or Umbrellas
No Re-Entry for Ticketed Events
No Animals other than service animals
No Glitter
No Helium Balloons
Employee Expectations
At TigerPaw Productions, we like to have a lot of fun, but we definitely
have to get down to business as well. Here are some expectations we
have for you every time you work with us:
•Be on time and ready to work (on time is no later than 5 minutes prior
to call start time)
•Dress appropriately for the crew you are on
•Be professional towards guests, clients, and other members
•Respect yourself and others
•No IPODS
•No Personal Phone Calls, Text Messages, or Emails (ESPECIALLY NO
GAMES)
•Record your time honestly and accurately
•Follow the TigerPaw Worker’s Contract
•Have a great attitude!
Confidentiality
Some jobs at TigerPaw may be exposed to sensitive material. Don’t
assume that anything is public knowledge without asking your
supervisor.
Some of this information may include any information on shows that
havent been released yet, or possibly an incident that may have
occurred at an event.
These things can need to stay confidential for a number of reasons,
from proper business practices, to a person’s right to privacy, so
please respect both.
Remember… What happens at TigerPaw,
Stays at TigerPaw!
What do I wear to work?
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Dress appropriately for the
crew that you are working.
This may include nice khaki
pants or black pants, be sure
to ask your supervisor.
Closed toe shoes. This may
be extended to closed toe,
closed heel, for certain crews.
Most crews will be given a
uniform shirt to wear, so be
sure you have on an
appropriate undershirt for
the crew you are working.
What do I never wear to work?
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Athletic shorts
Pants with holes in them
Flip Flops
iPods
Cell phones
Blue tooth
NOT LIMITED TO WHAT APPEARS HERE…
First Aid Procedures
The following procedures must be followed in the case of serious illness or
injury for a guest or staff member:
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DO NOT TOUCH or MOVE the injured person.
Remain Calm. Do not create a panic situation.
Alert your supervisor or First Aid by means of radio, phone, or JTECH
pager.
Stay with the guest until the paramedics or a supervisor take charge of the
situation.
Assistance may be needed to keep the area clear of on-lookers.
All medical incidents must be documented by a TPP Director or Campus
Life Staff Member.
Under no circumstances should you discuss the incident with anyone
other than TPP Directors or Campus Life Staff.
CAVEAT: If you are First Aid Certified/CPR Certified (and you
have your certification card with you) PLEASE do not hesitate to
help. If you are certified, inform the director prior to the call.
Emergency Notification
At every major event open to the public, the Fire Alarm is
disabled and monitored by an on-site fireman. This
prevents false alarms for large events. If it is determined
that an evacuation is necessary, the alarm will be
activated manually.
For smaller events, the alarm will not be monitored and we
should assume it was activated for an emergency.
IF YOU HEAR THE ALARM,
IT IS AN EMERGENCY
Basic Emergency Procedures
1. Remain calm and professional. Assist the
people in your area and direct them to the
nearest exit.
2. Instruct the patrons to meet at the designated
location. If they ask about more information,
tell them that it will be provided there.
3. Be sure your staff assembles at their
designated area to ensure everyone is
accounted for.
4. In the event of an evacuation, we will not allow
access to the facility until the emergency
response team gives the all-clear.
5. Be sure you are familiar with the detailed plans
of each facility you work in.
Safety
• We are here to ensure the safety of
everyone around us.
• This includes the patrons, your fellow
workers, clients, as well as yourself.
100% Safety
100% Of The Time
Handicap Accommodations
• We must make ALL guests feel
welcome and provide assistance as
needed.
• No guest with a disability is to be
excluded from or discriminated
against.
• We meet all ADA requirements in our
buildings and provide Accessible
seating for our guests with disabilities.
• Handicap Parking is located adjacent
to all our indoor venues. At Littlejohn
Coliseum handicap is near the North
gate.
Now you are ready to work, right?
How do I sign up to work?
Crew Calls are used for events
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Once you become a member of TPP Crew you will start receiving crew call
emails. These will direct you to our crew call system web site. This
system can be accessed anytime at www.clemson.edu/tpp . You will log in
with your CUID & password that you use for other campus applications.
(There is a tutorial that will walk you through how to use the system.)
If you have any questions, please feel free to contact any of the directors.
It is in your best interest to sign up early if you want a spot!
Don’t be discouraged if you are not chosen for the first couple of calls you
sign up for. (The more you work and do well on crews the more directors
know your name which will increase your chances on being placed on
more calls)
Sign up for as long of a time segment as possible! The more you are
willing to contribute your time, the more likely the directors will be to put
you on the call
How do I get paid for events?
• TigerPaw Productions employees are paid bi-weekly through Direct
Deposit.
• You will be paid on every other Friday at midnight (this will be the
night of Thursday, early morning Friday)
Please remember that you cannot
get paid if you do not sign your
signature on the sign-in sheet for
each crew.
We want to make sure you get paid
so make sure you sign in and out!