2013 Annual Meeting Presentation

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Arbor Lakes Addition
Homeowner’s Association, Inc.
2013
Annual Meeting
May 16th
Introductions — Board of Directors
 Tim Purser, President
 Steve Luke, Vice President
 Jeff Smith, Secretary/Treasurer
Introductions — CMA
 Brenda Simmons, Association Manager
 Teena Solomon, Administrative Assistant
Arbor Lakes Addition
Homeowner's Association, Inc.
Approval of May 24, 2012 Annual
Meeting Minutes
Arbor Lakes Addition Homeowner's
Association, Inc.
President’s Report
2012 Board Accomplishments and
Goals

Stone retaining wall
 Continued maintenance on the lakes
 Fountain repairs when needed
 Getting proposals for the irrigation repairs needed
along the banks of the lakes.
 Brick wall proposals along Bethany
 Painting the railing
2012 Board
Accomplishments/Goals
 Color installed at the entrances
 Yard of the month
 Community Activities
 National Night Out
 Halloween Party
________________________________________
Continued collection on assessments
Assessment Collection Costs
 Demand letter costs:
$175
 Notice of lien costs:
$348
 Expedited foreclosure costs:
$1731
 Eviction costs:
$375
TOTAL POTENTIAL COST
$2,629
Total potential cost is per delinquent assessment account.
Costs are approximate and subject to change. These are
the costs charged to the HOA by the attorney’s office to
collect delinquent assessments on the HOA’s behalf.
Arbor Lakes Addition Homeowner's
Association, Inc.
2013 Board of Directors Election
 Introduction of Candidates
 Floor Nominations
 Casting of Ballots
Arbor Lakes Addition Homeowner's
Association, Inc.
COMMITTEE AND
MANAGEMENT REPORT
Architectural Review
 Architectural standards preserve, protect and
enhance property values within your association
 Compliance required prior to construction
 Ensures intended improvement meets your
community’s “CC&R’s” standards
 Ensures aesthetic consistency throughout
neighborhood
All property owners must submit an Architectural Control Committee request form
for any change you are planning to the exterior of your property.
Architectural Review Process

Submit an ACC request on-line, please visit the CMA
website at www.cmamanagement.com.

ACC Committee or the Board of Directors reviews completed
application and supporting information, such as survey plat,
drawings, photos, etc. via website or via e-mail.
Committee or Board responds back to CMA within 30 days.



Request for additional information by Committee places “due
date” on hold until receipt of additional information.
CMA notifies owner of request for additional information,
approval, or denial.
Operations 2012
 Communications
 Fourteen new owners welcomed into the
community.
 Twenty modification requests were
submitted. Responses were sent to the
property owners as appropriate.
 Six hundred sixty seven letters and
postcards were sent to homeowners for
violations of the CC&Rs.
 Communications Committee updated the
HOA website as appropriate.
Operations 2012 (cont’d.)

Common Area & Landscape Maintenance
 Qualicare Landscape Maintenance continues to
maintain the common areas in accordance with
contract specifications.
 Irrigation system was routinely inspected and
repaired as needed.
 Lakes were maintained by Texas Aqua Serve as
needed.
 Fountains were repaired as needed.
Operations 2012 (cont’d.)
 Seasonal color was installed.
 Grass was cut along 2551 as approved by the
Board.
 Brick wall on Bethany damaged by a vehicle was
repaired and paid for by the driver’s insurance
company.
Financial Report
 Assessments were billed to all owners annually.
 2013 Operating Budget was drafted, based upon
historical expenses and presented to the Board for
review and approval.
 Operating budget approved with a $5 decrease in
homeowner’s assessments.
 Monthly financial statements and variance reports
were e-mailed to the Board monthly.
2012 Year to Date Expenses as of
12/31/12
$67,896.47
Professional Fees
4%
Administrative
9%
Landscape & CA
Lakes
13%
Insurance and Taxes
4%
Landscape Utilities
21%
Landscape Utilities
Insurance and Taxes
Repair & Replacement
5%
Prof essional Fees
Administrative
Lakes
Community Activities
4%
Repair & Replacement
Community Activities
Management Fees
14%
Landscape & CA
26%
Management Fees
2013 Operating Plan
Insurance and Taxes
4%
$69,478.89
Professional Fees
3%
Landscape Utilities
33%
Administrative
12%
Landscape &
CA
Landscape
Utilities
Management Fees
14%
Insurance and
Taxes
Professional
Fees
Administrative
Lakes
7%
Repair & Replacement
4%
Landscape & CA
24%
Community Activities
1%
Management
Fees
Lakes
Repair &
Replacement
Community
Activities
CMA’s Role
 Engaged by the Board of Directors
 Provides guidance resource to the Board of
Directors
 Implements the Board of Director’s decisions or
instructions
 Manages the day-to-day operations of the
Association
 Respond to homeowner inquiries, complaints, and
concerns
Association and Board Control
 Comprised of community residents who are
volunteers and elected by the membership.
 Responsibilities (include but are not limited to)
 Oversight of Association Manager
 Review and Management of Budget
 Review and Award Vendor Contracts
 Review of Architectural Modification Requests
CMA Customer Care Center

Handles calls about matters such as your account balance,
website registration and notification of common area issues
for the manager.

8:30 a.m. to 4:30 p.m. Monday through Friday. 972-9432828
www.arborlakeshoa.org
Your Association website is available 24/7
www.facebook.com/groups/arborlakeshoa/
Arbor Lakes Face Book Page
www.cmamanagement.com
Website Enhancements
 The following services are available on the CMA
website:
 View secure personal account information
 Pay assessments online (e-Check or Credit Card)
 View account information; including assessment status,
open violations and ACC submissions (on your property
only)
 Submit an ACC request
 Submit a customer service request
Administrative Report 2012
Administrative:
 Administrative, clerical, supervisory and
management functions were performed as required.
 Accounting Department continued to receive calls
requesting assessment verification, insurance and
resale certificate information from lenders, title
companies, realtors, appraisers and Owners.
Administrative Report 2012 (cont’d.)
 Service Inquiries
 CMA received and responded to phone calls and
e-mails from homeowners, Board members, and
vendors regarding:
 Architectural requests
 Assessment payment information
 Covenant compliance
 Transfer of ownership
 General account services
Administrative Report 2012 (cont’d.)
 Operations
 Performed routine property inspections.
 Sent welcome packets to new owners.
 Prepared and mailed Annual Meeting Notice.
 Prepared Annual Meeting Packet.
 Architectural Modification Requests received
and processed as required.
 Received proposals for 2010 tax preparation.
 Attended Board of Directors meetings and
prepared agenda packets for same.
Arbor Lakes Addition Homeowner's
Association, Inc.
Tax Resolution
Arbor Lakes Addition
Homeowner's Association, Inc.
Election Results
Arbor Lakes Addition
Homeowner's Association, Inc.
General Discussion
Arbor Lakes Addition
Homeowner's Association, Inc.
MEETING ADJOURNED
Arbor Lakes Addition
Homeowner's Association, Inc.
For your
support and
attendance!
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