Careers Workshop –
Friday 15th January
Claire Gladwin
MSc Hospitality Business
Management Student
On behalf of Katie Harlow
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Agenda
• Your First Position
• Marriott Culture and Values
• Your CV
• Assessment Centres
• Interviewing & Assessment
Centre Process for Marriott
Careers
• Behavioural Interviews
• Alternative Routes
• Marriott Beginnings
• Any Questions
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Your First Position
• You don’t have to know what you want to do!
• Have realistic expectations
• Do your homework
• Dress for the occasion
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Your CV
• Contact details at the top
• Clear, bold, concise
• Photo?
• No more than 2 pages
• Personalise to the position you are applying for.
• Cover, letter, brief and to the point
• Follow up call (no hounding!)
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Assessment Centres
• Presentation - first impressions are key
• Remember you are being assessed ALL day
• Get noticed – for the right reasons!
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Did you know that
Marriott International...
• Has 18 hotel, vacation ownership, and corporate housing
brands?
• Has an average of $15 billion in worldwide sales per year?
• Is in more than 65 countries?
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Marriott Brands
• Unique products and services
offered
• Full-service, select service,
and extended stay
• Ownership resorts, luxury
brands
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Marriott International’s Beginnings...
• J. Willard Marriott, Sr., was born
on September 17th, 1900
• Opened a nine-seat A&W root beer stand on May 20, 1927
• The first Hot Shoppe restaurant served hamburgers, hot dogs,
tamales, and root beer
• The third Hot Shoppe boasted curb-side service, becoming the
East Coast of the United States’ first drive-in restaurant
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Marriott International’s Beginnings...
• In 1937, Marriott recognized a great business opportunity
• Delivered simple box lunches plane-side to Eastern, American
and United airlines
• Marriott opens its first hotel in 1957, the 365-room Twin Bridges
Motor Hotel in Arlington, Virginia
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‘Marriott Culture & Values’
80 Years of Serving People with our Spirit to Serve
5 Core Values…
1.
Take care of the associate
2.
Show dedication to the
customer through
excellence in service
3.
Focus on growth
4.
Show community and
social responsibility
5.
Take pride in the Marriott
name, accomplishments,
and record of success
J.W. Marriott, Jr.
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Interviewing & Assessment Centre Process
for Marriott Careers
Direct entry at www.marriott.com/careers
First Round Interviewing Process by telephone or face to face:
•
•
•
•
Review CV
Competency Based Behavioural Questions
Information about the position
Candidate questions
Assessment Centres:
•
•
•
•
Individual Presentation
Numerical & Verbal Testing
Group Exercise
Leadership Simulation Exercise
(all based on Marriott Leadership Competencies)
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Interviewing & Assessment Centre Process
for Marriott Careers
Second round interview
• Based on Marriott’s Core Competencies
- Hospitality
- Teamwork
- Quality of Work
- Quantity of Work
- Initiative
- Communication
- Safety and Loss Prevention
- Total Quality Management
- Dependability / Reliability
Final round interview
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Alternative Routes
• Education
Degree in HBMCA
SAS Scheme
PGCE Food
Technology
NQT Year
Introduction of:
Catering Club
Catering & Hospitality GCSE
Hospitality A level
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Alternative Routes
• Higher Education
Degree in HBMCA
Marriott Graduate in
Human Resources
MSc IHBM
PHD
Lecturing in
Hospitality
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Any Questions?
• Thank you for Listening and Good
Luck!!!
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