RES and REA PROGRAM
REVIEW AND UPDATES
Deval L. Patrick, Governor
Timothy P. Murray, Lieutenant Governor
Joanne F. Goldstein, Secretary
Labor and Workforce Development
George Moriarty, Director
Division Of Career Services
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Welcome and Introductions
Program Overview
RES/REA Program Overview
Program Requirements
Changes to REA
DUA/Career Center Communication
MOSES Updates
Tools
Best Practices
Questions/Open Discussion
Wrap up/Evaluation
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◦ The definition and expectations of the RES Program
◦ The definition and expectations of the REA Program
◦ Updates to the REA Program
◦ Information on how to communicate with DUA/REA
◦ Updates to MOSES and the important documentation for
both the RES and REA Programs
◦ Best Practice ideas from colleagues
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RES
◦There is no Reemployment
Service Program
REA
◦REA is just a hoop you have
to jump through to continue
to collect unemployment
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RES and REA
PROGRAM OVERVIEW
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RES COMPONENTS
ATTEND A CCS (ORIENTATION)
ENROLL AND REGISTER FOR
PROGRAM
COMPLETE A JOB SEARCH
INVENTORY
DEVELOP A CAREER ACTION PLAN
(CAP) = INITIAL ASSESSMENT
SCHEDULE FOLLOW UP SERVICE
PROFILING COMPONENTS
(MANDATORY)
ATTEND A CCS (ORIENTATION)
COMPLETE A JOB SEARCH
INVENTORY
REFERRAL TO ADJUDICATION IF UI
CLAIMANT DOES NOT ATTEND
REA COMPONENTS (MANDATORY)
REGISTER WITH JOBQUEST
ATTEND A ONE-ON-ONE RE-EMPLOYMENT ELIGIBLITY REVIEW
LABOR MARKET INFORMATION
REFERRAL TO APPROPRIATE SERVICE THROUGH OSCC
Please note REA customers must complete the above services.
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LETTER 1: INITIAL TO PROFILED AND RES
CLAIMANTS TO ATTEND CCS WITHIN THREE
WEEKS
LETTER 2: TO PROFILE AND RES CLAIMANTS
GIVING THEM TWO MORE WEEKS TO ATTEND
LETTER 3: TO THE 400 REA CLAIMANTS,
ADVISING THEM OF THEIR ENROLLMENT INTO
REA, THEIR REQUIREMENTS AND THAT THEY
WILL BE CALLED BY A RE-EMPLOYMENT
SPECIALIST SHORTLY
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The Reemployment Services Program as
currently designed provides claimants
with the tools, services, and assistance
they need to obtain employment in an
appropriate job as quickly as possible.
The RES program is operated by the
34 Career Centers across the
Commonwealth.
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Enrollment in RES is automatic for
claimants that meet the following
criteria:
◦ Received a notification letter
from DUA
◦ Attended a Career Center
Seminar
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Claimants enrolled in RES
must receive four major
components –
They are:
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A Job Readiness Inventory
A Career Action Plan
An initial assessment, which gauges the
claimant’s education, work history and skill
levels.
Enrollment in additional services ( on a
different day) to provide essential career
development assistance
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Documenting Services:
◦
All Services must be documented in
MOSES, Including the Career Action
Plan on the CAP tab In MOSES
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Customers must receive a copy of their
CAP
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CAREER ACTION PLAN
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Career Action Plan….
◦ Is a comprehensive step by step
action plan. Like a road map that
outlines a systematic approach for
an individual to get from Point A
unemployed ---------to Point B
Employed.
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Goal
◦ Clearly defined
◦ Realistic
◦ Attainable
Action steps
◦ Time frames
◦ Specific time and place.
◦ Related to Goals
Plan
◦ Comprehensive
◦ Living document
◦ Measurable
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The CAP is developed with the
customer, for the benefit of the
customer
The customer must understand
and agree to the action plans on
his/her CAP
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◦ CMAP
CMAP IS A REPORTABLE
SERVICE IN MOSES
◦ CAP
CAP IS THE ACTUAL CAREER
ACTION PLAN DOCUMENTED
IN MOSES
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Are you collecting Unemployment Insurance?
As part of your eligibility to receive benefits you may
be selected to attend a Mandatory Reemployment Eligibility Review.
Reemployment Eligibility Review Meeting:
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Goal – to help you be successful in your job search
One on One meeting with Career Center staff member
Review of Job Search Activities
Compliance with Career Action Plan
Be encouraged by your success
Learn helpful strategies to meet and overcome roadblocks to
reemployment
Failure to attend this meeting and comply with program requirements may cause a delay or loss of your
unemployment benefits.
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Reemployment and Eligibility Assessment
(REA) Program serves as the next phase in
the reemployment strategy.
REA enhances the RES Program by providing
additional, targeted assistance aimed at
assessing the ongoing eligibility of selected
U.I. claimants and identifying their
reemployment needs.
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WORKFORCE
AREA
% OF REA
GOAL AND
ENROLLME
NT
BEGINNING 2012
ALLOCATION
Berkshire
2%
$36,630
Boston
8%
Bristol
HOLD
HARMLESS
TOTAL FY
2012
ALLOCATION
S
$ 4,937
$0
$41,567
$46,071
($4,504)
$139,947
$ 18,862
$5,309
$164,118
$169,119
($5,000)
6%
$105,830
$ 14,264
$0
$120,094
$122,727
($2,632)
Brockton
5%
$83,988
$11,320
$0
$95,308
$98,117
($2,809)
Cape & Islands
1%
$24,066
$ 3,244
$0
$27,309
$29,718
($2,409)
11%
$204,025
$ 27,498
$10,375
$241,899
$246,899
($5,000)
Franklin/Hampshire
2%
$37,693
$ 5,080
$0
$42,773
$47,227
($4,454)
Greater Lowell
7%
$124,967
$16,843
$2,261
$144,071
$149,071
($5,000)
Greater New Bedford
3%
$55,380
$ 7,464
$620
$63,464
$68,463
($5,000)
Hampden
6%
$111,049
$ 14,967
$3,501
$129,518
$134,517
($5,000)
Lower Merrimack
Valley
8%
$142,557
$19,214
$3,472
$165,243
$170,243
($5,000)
Metro North
9%
$170,682
$ 23,004
$2,028
$195,714
$200,764
($5,050)
11%
$205,185
$27,655
$4,079
$236,919
$241,919
($5,000)
North Central
7%
$124,580
$ 16,791
$10,154
$151,525
$156,525
($5,000)
North Shore
6%
$117,718
$ 15,866
$0
$133,584
$138,340
($4,756)
South Shore
9%
$170,585
$ 22,991
$10,348
$203,924
$208,924
($5,000)
Central Mass
Metro South West
TOTALS
100%
$1854,882
ALLOCATION
WITH
ADDITIONAL
$250K
$250,000
$52,147
$2,157,029
FY 2011
ALLOCATION
$2,228,644
DIFFERENCE
($71,615)
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FY12
FY12
RES GOAL WEEKLY
WORKFORCE AREA 12 MONTHS RES GOAL
Berkshire
1,130
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Boston
4,316
83
Bristol
3,264
63
Brockton
2,860
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Cape & Islands
742
14
Central Mass
6,292
121
Franklin/Hampshire
1,162
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Greater Lowell
3,854
74
Greater New Bedford
1,708
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Hampden
3,424
66
Lower Merrimack Valley
4,396
85
Metro North
5,263
101
Metro South/West
6,327
122
North Central
3,842
74
North Shore
3,630
70
South Shore
5,260
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TOTALS
57,470
1,100
FY12
FY12
PROFILING WEEKLY
FY 12
FY 12
GOAL
PROFILING REA GOAL WEEKLY
12 MONTHS
GOAL
9 MONTHS REA GOAL
308
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308
8
1,177
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1,177
30
890
16
890
23
706
14
706
18
202
4
202
5
1,716
33
1,716
44
317
6
317
8
1,051
20
1,051
27
466
9
466
12
934
18
934
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1,199
23
1,199
31
1,435
28
1,435
37
1,726
33
1,726
44
1,048
20
1,048
27
990
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990
25
1,435
28
1,435
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15,600
300
15,600
400
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In addition to the RES services
REA customers must complete
the following activities:
◦ Labor Market Information
(LMI)
◦ Register with Job Quest
◦ Attend an REA Review
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REA Review MUST BE
CONDUCTED WITHIN 2 - 4 WEEKS
OF ENROLLMENT(DATE
ATTENDED CCS)
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Customers need at least two weeks
to works towards accomplishing the
activities identified on their CAP
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Prepare for the REA Review prior
to meeting with the customer:
Review copy of CAP
Review MOSES screens
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REA Review must include
◦ Review of CAP activities
◦ Review of work search
◦ Verify registration on Job
Quest
◦ Verify LMI
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In order to Attain REA Review
◦ Meet CAP activities
◦ LMI
◦ Registered with Job Quest
◦ Worksearch Review
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CURRENTLY
◦ JOB QUEST
◦ CIS
◦ MY SKILLS MY FUTURE
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COMING SOON
◦TORQ
◦WORK KEYS
◦WORK TRAIN
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UI
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COMMUNICATING WITH UI
◦ What UI needs to make determination
◦ When to notify DUA on potential issue
DOCUMENTING INFORMATION IN MOSES
◦ Information to include in MOSES notes
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Reason to contact UI:
◦ Claimant fails to attend REA Review
◦ Claimant fails to attain REA Review
◦ Claimant states that he/she is not able
or available or looking for work or
◦ Claimant states that he/she is not
interested/able in completing program
requirements
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If a potential issue is detected
◦ CLAIMANT REA REVIEW (66) STATEMENT Form
will
be given to claimant to complete and
submitted via fax to DUA REA staff:
◦ Fax: 617-626-6222
◦ Claimant may also call DUA REA Unit once
form has been faxed.
◦ Telephone: 617-626-5766
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Individuals who do not attain REA Review or
REA Goals or attend the REA Review may be
denied benefits if…
 DUA adjudication does not discover “good
cause” for non attainment
Please Note: Disqualification is for the one week
during which the REA Review attendance
deadline lapsed.
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REA DUA Staff will work with REA
Career Center staff and REA
customers to resolve REA related
problems in an expedited fashion
so that there is less of a chance of
interruption of weekly benefits
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CLAIM RETURN TO WORK
PRIOR TO SCHEDULE REA REVIEW DATE
◦ Enter REA Review as attained.
◦ In the detail box put a note person returned to work
and start date
◦ Complete the employment tab on MOSES.
◦ Inform your UI Walk-in staff or the DUA REA Unit of
the RTW information so that it may be entered on the
UI URTW screen
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CLAIM RETURN TO WORK
Start date or return to work date is after the
scheduled REA Review date
◦ Claimant will attend the REA Review.
◦ Enter the information about the employment and
the start date in the detail box
◦ Complete the employment tab on MOSES.
◦ Inform your walk in UI staff or the DUA REA unit of
the RTW information so that it may be entered on
the UI URTW screen
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REA DCS
◦ Timely documentation in
MOSES is important
REA DUA
◦ MOSES will be reviewed to
make decisions
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Claimants can not be
exempted from the
REA Program!
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MOSES
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CHANGES IN MOSES
In order to Attain REA Review in
MOSES the following CAP goals must
be attained:
◦ Meet CAP activities
◦ LMI
◦ Register with JobQuest
◦ Worksearch Review
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MOSES Tracking
Procedures
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Applicant is sent a letter to attend a Career Center
Seminar (CCS)
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Applicant attends a Career Center Seminar
NOTE: If Selected for REA, Enrollment in REA starts as of the date
of CCS Attendance.
Prompt Recording of Attendance is Critical.
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The REA icon will appear on the Event Participation screen for
job seekers who are enrolled in the REA program. This will
allow users to determine who has been enrolled in REA
immediately after recording attendance at a CCS.
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REA Enrollment is automatic when attendance at a CCS
is entered:
 If the participant is NOT Profiled; and
 Weekly Career Center REA Limit has not been met
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REA Enrollment will display on the Basic Tab along
with the Icon
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CAP goals should be established for all RES/REA participants
Entry of CAP Goals will create 2 services
 CMAP (Job Search Plan)
 Initial Assessment Interview
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Schedule the ‘REA Review’ on the Special Programs
CAP Tab
 Target Date must be between 2 and 4 weeks of REA
Program Enrollment (Date Attended CCS)
MOSES will not allow
a date to be entered
that is outside the
Target Date range
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The REA enrollment date appears on the REA
Review Goals Detail screen. This makes it easier to
determine target dates for REA participants.
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The Following GOALS must be attained before
REA Review can be attained:
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Establish CAP Goal or Enroll in Case Management
Research LMI (Labor Market Information)
Review Work Search Activity
Register with JobQuest
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To register go to web.detma.org/JobQuest
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Recording an Attainment Status
 Enter ‘Attained’ or ‘Not Attained’ and the actual date
Time Critical Data Entry –REA Review “Attained” must be
ENTERED in MOSES by the deadline* to avoid a UI Sanction.
*REA Deadline is 4 weeks from the Saturday after REA Enrollment.
UI Sanction will be within one week of this deadline.
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Attainment of REA Review will automatically create
an ‘UI REA/Attained Status Review’ service
A UI Sanction will be issued if this service does not
exist in MOSES by the REA sanction deadline
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UI Sanction will result from a ‘REA Review’ goal
not being attained within the deadline.
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REA participants will automatically be exited
after 90 days without a reportable service.
The exit date goes back to the date of the
last reportable service.
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Right Click on a goal to bring up the print option.
Select Print -> Print Data
This report will go directly to your default printer
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MOSES:
Timely Data Entry
Information-Notes
Updating Employment
Information
Updating Goal Status
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Union Member
◦ Have a conversation with claimant.
◦ If claimant is actively seeking work through
union hiring hall
REA Review
Worksearch – Through Union hiring hall
Seek non-union job paying union wages
Enter a note that the claimant is seeking work
through a union hiring hall
 Must meet all obligations of the REA Program
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If REA Applicant returns to work BEFORE their
scheduled REA Review:
◦ Enter the REA Review goal as Attained.
◦ In the detail box put a note that the person returned
to work and enter the job start date.
◦ Complete the employment tab on MOSES.
◦ Inform your UI Walk-In staff or the DUA REA Unit of
the RTW information so that it may be entered on the
UI URTW screen.
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The Job Start date is AFTER their scheduled REA
Review date:
◦ Claimant is still required to attend their REA
Review.
◦ Enter the information about the employment and
the start date in the detail box.
◦ Complete the employment tab on MOSES.
◦ Inform your walk in UI staff or the DUA REA unit of
the RTW information so that it may be entered on
the UI URTW screen.
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REA MANAGEMENT
REPORTS
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Reports:
REA Weekly Enrollment Report (MOSES)
REA Cumulative Enrollment Report (MOSES)
REA Enrollments No Review Goal B (Crystal)
REA Review Status E Crystal)
REA Sanctions A (Crystal)
REA Scheduled (Crystal)
Performance Reports
Locally Produced Reports
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MOSES Reports:
REA Weekly Enrollment Report (MOSES)
REA Cumulative Enrollment Report (MOSES)
Crystal Adhoc Reports:
http://massworkforce.org/ResourceCenter/CrystalReportsProject/crProject.php
REA
REA
REA
REA
Enrollments No Review Goal B
Review Status E
Sanctions A
Scheduled
Other Reports:
Performance Reports
Locally Produced Reports
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List of applicants enrolled
in the previous week
MOSES Reports 
Other
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Lists REA participants who have not completed their
REA Review and their deadline is in the future
 Adhoc Crystal Report on massworkforce.org/resources
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Sharing Ideas
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Tools
Best Practices
What is Working
Building Program Success
Reports
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BEST PRACTICES
ValleyWorks Career Center –
 RES Group Session
Workforce Central – Southbridge
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CAP Engaging customers in Career
Center Activities
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QUESTIONS
WRAP UP
EVALUATION
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RES/REA PROGRAM
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Donna Gambon 617-626-5053 dgambon@detma.org
DUA/REA
Mario Marzino
Rosalyn Thomas
Telephone:
Fax:
617-626-5766
617-626-6222
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