eHealth 2013
EMR/EHR Adoption Session
Organizational Strategies to Support
Advanced EMR Use and Adoption of EMR
Enabled Solutions
Ref CS44.3
Wednesday May 29, 2013 (1030-12) Room 213
Presented by: Frank Vassallo
Vice President, Physician IT Adoption OntarioMD
Faculty/Presenter Disclosure
Faculty/Presenter
Frank Vassallo
Relationships with commercial
Not Applicable
interests
Disclosure of Commercial Support
No commercial support
Potential for conflict(s) of interest
Not Applicable
Mitigating Potential Bias
Not Applicable
Advancing EMR Adoption
through Organizational Change
eHealth environment is changing
How do we get physicians to change with it?
By changing ourselves first…
32%
Account Management
Change Management
Stakeholder Management
1
Engage
Accounts
5
2
Measure and
Improve Action
Plans
Understand
Customer
Needs
ACCOUNT
MANAGEMENT
PROCESS
4
3
Manage
Accounts
Develop
Action Plans
On Site
Readiness
Assessment
Needs Analysis
Workflow
Analysis
Vendor
Assessment
Tools
Peer
Leaders
Vendor
Showcase
Adoption Plan
Satisfaction
Survey
Change
Mngt.
Team
Performance
Review
Change
Management
Methodology
Practice
Management
Consultants
Post
Implementation
Support
PreImplementation
Support
Practice
Advisors
Contract
Negotiation
Support
Specialized
Project
Management
Support
Go Live
Strategy and
Plan
Canada Health Infoway
EMR Vendors
Ontario Medical Association
Physician
Community
eHealth Ontario
OntarioMD
46%
36%
32%
Account Management
Change Management
Stakeholder Management
Deeper Customer
Insight
Practice Specific
• Remediation
• Project
Planning
• Resource
Allocation &
Utilization
Optimal
Customer
Experience
Account
Management
Selling
Orientation
Processing
Transactions