Crew Training: Verification
Verification Form
Employee’s Name:
Coach’s Name:
Date:
Rating
0-10: Not verified: Additional Training needed
Out of 13
11-13: Verified. Congratulations! Let’s Celebrate!
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Checklist:
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Crew Trainer candidate has completed their Crew Trainer Learning Journal
and simulations. Click here to ensure that all sections are “successful” on the
Crew Trainer Development Tracker Report on Campus
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Effectively prepares for training session including self, station, materials and
trainee
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Effectively builds rapport with trainee during session
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Effectively coaches using the 5-step coaching process
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Provides in the moment feedback at every given opportunity
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Demonstrates expert knowledge of the station being trained
This is an optional resource for independent franchisees (who choose to use it). Franchisees are independent employers and
each franchisee and each franchisee restaurant is unique. Therefore, Franchisees may choose to use all, some, or none of this resource
in operating their own McDonald’s restaurant(s). If you work for a franchisee organization, please check with your franchisee, or the
person designated by your franchisee (for example your General Manager), to determine whether and which of these resources your
franchisee has chosen to use, if any.
Confidential and Proprietary Information – For Internal Use by McDonald’s System Only
Crew Training: Verification
Verification Form
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Communicates effectively including the “Why" with trainee and others
Can explain and demonstrate “See it” to the desired standard
Can explain and demonstrate “Try It” to the desired standard
Can explain and demonstrate “Check it” to the desired standard
Demonstrates desired behaviors of a Role Model
Demonstrates desired behaviors of a Teacher
Demonstrates being a Hospitality Ambassador throughout training and
looks for ways to create Feel-good moments for trainee and guests
Coach’s Comments
Signatures:
Coach’s Signature:
Coach’s Name:
Employee’s Signature:
Employee’s Name:
This is an optional resource for independent franchisees (who choose to use it). Franchisees are independent employers and
each franchisee and each franchisee restaurant is unique. Therefore, Franchisees may choose to use all, some, or none of this resource
in operating their own McDonald’s restaurant(s). If you work for a franchisee organization, please check with your franchisee, or the
person designated by your franchisee (for example your General Manager), to determine whether and which of these resources your
franchisee has chosen to use, if any.
Confidential and Proprietary Information – For Internal Use by McDonald’s System Only