DET Hotel Sustainability Requirements & Documentation Templates

DET Hotel Classification System Sustainability Requirements & Documentation Templates Reference No: DET-CSP-M-01 Version No: 02 Issue Date: 5/6/2024 Document Classification:  Public o For Official Use (FOUO) o Confidential DET Hotel Classification System Sustainability Requirements & Documentation Contents Introduction.....................................................................................................................3 Final Requirements...............................................................................................................4 Required Documentation...................................................................................................11 Documentation Control...................................................................................................... 13 1. Management Approach...................................................................................... 14 Template Sustainability Management Policy..................................................................15 2. Performance Metrics..........................................................................................18 3. Sustainability Personnel Training.....................................................................20 4. Sustainability Committee...................................................................................21 Template Sustainability Committee Roster.....................................................................24 Template Sustainability Committee Meeting Agenda....................................................25 5. Compliance to Government Initiatives.............................................................27 Template Compliance to Government Initiatives...........................................................28 6. Employee Training.............................................................................................29 7. Guest Education................................................................................................. 30 8. Green Events...................................................................................................... 32 Template Green Event Checklist......................................................................................34 Template Green Post-Event Report..................................................................................36 9. Energy Management Plan.................................................................................. 37 Template Energy Management Plan.................................................................................39 10. Energy Management – Automation.................................................................. 42 11. Energy Management – Transportation.............................................................44 12. Water Management Plan....................................................................................46 1 DET Hotel Sustainability Requirements & Documentation | 2024 Template Water Management Plan................................................................................... 48 13. Water Management – Towels and Linens.........................................................50 14. Waste Management Plan................................................................................... 52 Template Waste Management Plan..................................................................................54 15. Waste Management – Bathroom....................................................................... 57 16. Air Quality Management – Smoking.................................................................58 17. Purchasing Management Plan..........................................................................60 Template Purchasing Management Plan.........................................................................62 18. Purchasing Management – Food......................................................................64 19. Local Communities............................................................................................66 Template Local Communities Initiatives......................................................................... 68 Appendix A – Definitions..............................................................................................70 2 DET Hotel Sustainability Requirements & Documentation | 2024 Introduction This document is provided for use by hotel establishments in Dubai to enable compliance with DET hotel classification system sustainability requirements. The purpose is to advance sustainability performance across the sector and support the Dubai Sustainable Tourism initiative. The Final Requirements section specifies the primary requirements. Establishments must review the requirements thoroughly to gain an overall view of the conditions that fall under each requirement. Establishments must then proceed through the document for details on timelines, documentation and templates for implementation. The Required Documentation section gives an overview of the documentation that each establishment must maintain, and which requirements have templates available. In all cases, the templates provided are samples for minimum compliance. Establishments are encouraged to add additional elements to the templates, but shall not remove any elements. The Documentation Control section provides instructions for naming, storing and organizing records which support the hotel classification system sustainability requirements. 3 DET Hotel Sustainability Requirements & Documentation | 2024 Final Requirements DET Hotel Classification System - Sustainability Requirements 1 2 3 Sustainability Management Approach Hotel 5-4-3-2-1-B There is a written sustainability policy, specific to the establishment, that Resort 5-4-3 addresses relevant environmental, Hotel Apartment D-SP-ST health, safety, responsible tourism, and Guest House D-ST community issues. The policy must have objectives and an annual action plan for Youth Hostel; Uni Campus continuous improvement. Performance Metrics Hotel 5-4-3-2-1-B The establishment uses the DST Carbon Calculator to track totals for electricity, Resort 5-4-3 cooling energy, water, petrol in Hotel Apartment D-SP-ST generators, petrol in vehicles, diesel in Guest House D-ST vehicles, diesel in generators, refrigerants, refillable CO2 gas in fire Youth Hostel; Uni Campus extinguishers, LPG, and waste sent to landfill. Sustainability Personnel Training Hotel 5-4 The establishment has an individual champion certified via training and Resort 5-4 verified by Det and two trained staff with responsibilities for managing the Hotel Apartment Deluxe sustainability program. Hotel 3 The establishment has an individual champion certified via training and Resort 3 verified by Det and one trained staff with Classification Department Classification code Sustainability Awareness General 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 Classification Department Sustainability Awareness General Classification Department Staffing General 3.8.2.15 Classification code 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 Classification code 4.1.1.01 4.1.1.01 4.1.1.01 4.1.1.01 Staffing General Hotel Apartment Superior Hotel 2-1-B Guest House D-ST Hotel Apartment Standard Youth Hostel; Uni Campus 4 responsibilities for managing the The establishment has an individual champion certified via training and verified by Det with responsibilities for managing the sustainability program. Sustainability Committee Hotel 5-4 The establishment has a sustainability committee and/or team that includes the Resort 5-4 general manager and top management staff. The sustainability committee Hotel Apartment Deluxe and/or team meets on a monthly basis. Hotel 3-2-1-B Resort 3 Guest House Superior and Standard Hotel Apartment ST Youth Hostel; Uni Campus 5 4.1.1.01 The establishment has a sustainability committee and/or team that includes the general manager and top management staff. The sustainability committee and/or team meets on a quarterly basis. Compliance to Government Initiatives Staffing General 3.1.1.01 3.1.1.01 4.1.1.01 3.1.1.01 Classification code 4.1.1.01 4.1.1.01 4.1.1.01 Staffing General 4.1.1.01 4.1.1.01 3.1.1.01 Staffing General Classification Department Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST The establishment must comply with the Dubai Supreme Council of Energy regulations, guidelines and directives. Sustainability Awareness General Youth Hostel; Uni Campus 6 Employee Training Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Youth Hostel; Uni Campus 7 Guest Education Hotel 5-4-3-2-1-B Classification Department All employees receive annual training on the establishment sustainability plan and their specific responsibilities (e.g. housekeeping, engineering, conference/banqueting, etc.). Staffing General Classification Department Guest Relations General 4.1.1.01 3.1.1.01 Classification code 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 Classification code 4.1.1.01 4.1.1.01 4.1.1.01 3.1.1.01 3.1.1.01 Classification code 4.6.1.10 Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Youth Hostel; Uni Campus 8 Green Events Hotel 5-4 Resort 5-4 Hotel Apartment Deluxe Hotel 3 Resort 3 Hotel Apartment Superior Hotel 2-1-B Guest House D-ST Hotel Apartment Standard Youth Hostel; Uni Campus 9 The establishment engages with guests through clear campaigns and efforts, both visibly in public areas and rooms, and online via website, social media or email/messaging, to encourage involvement and participation in sustainability initiatives. The establishment actively monitors customer satisfaction regarding its sustainability programs. 4.6.1.10 4.6.1.09 3.5.2.09 3.5.1.05 Classification Department The establishment offers green meeting services to event, conference and business meeting planners. Sales and marketing materials for business meetings include sustainability initiatives. The establishment provides pre-event planning for waste diversion, and energy and water conservation, and post-event reporting of performance results. The establishment offers green meeting services to event, conference and business meeting planners. Sales and marketing materials for business meetings include sustainability initiatives. The establishment offers green meeting services to event, conference and business meeting planners. Energy Management Plan Hotel 5-4-3-2-1-B The establishment has an energy management plan to improve energy Resort 5-4-3 Classification code 4.9.2.18 4.9.2.18 4.9.2.18 Sustainability Awareness General 4.9.2.18 4.9.2.18 Sustainability Awareness General Sustainability Awareness General Classification Department Sustainability Awareness General 4.9.2.18 3.8.3.17 4.9.2.18 3.8.2.15 Classification code 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 Hotel Apartment D-SP-ST Guest House D-ST efficiency, without reducing guest comfort. The plan addresses lighting, equipment, emissions, renewable sources, building audit, or other Energy Management - Automation Youth Hostel; Uni Campus 10 Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Youth Hostel; Uni Campus 11 Energy Management - Transportation Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Youth Hostel; Uni Campus 12 13 The establishment has building management systems that optimize lighting and air conditioning in guest rooms and public areas based on occupancy. The establishment encourages the use of clean or resource efficient transportation by guests and employees, including public transportation, shuttles, cycling and walking. Water Management Plan Hotel 5-4-3-2-1-B The establishment has a water management plan to conserve water, Resort 5-4-3 without reducing guest comfort. The Hotel Apartment D-SP-ST water management plan addresses Guest House D-ST plumbing fixtures, equipment, landscape and irrigation, wastewater, laundry or other significant water issues. The water Youth Hostel; Uni Campus management plan has reduction objectives and targets. Water Management - Towels and Linens Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST The establishment offers guests the option to reuse linens and towels with clearly visible signs in rooms and Classification Department Maintenance Classification Department Sustainability Awareness General Classification Department Sustainability Awareness General Classification Department Room Cleaning & Turndown Classification code 10.1.1.02 10.1.1.02 11.1.1.02 8.1.1.02 8.1.1.02 Classification code 4.7.2.12 4.8.2.14 4.7.2.11 3.7.2.12 3.7.2.11 Classification code 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 Classification code 9.1.1.01 9.1.1.01 10.1.1.01 Guest House D-ST bathrooms. Waste Management Plan Hotel 5-4-3-2-1-B The establishment has a waste management plan to minimize disposal Resort 5-4-3 to landfill and food waste, recycling, and Hotel Apartment D-SP-ST encourage reused materials. Any Guest House D-ST residual waste disposal has no adverse effect on the local population or the environment. The waste management plan addresses public areas, food & beverage, conferences, rooms & Youth Hostel; Uni Campus bathrooms, hazardous materials or other significant waste issues. The waste management plan has reduction objectives and targets. Waste Management - Bathroom Youth Hostel; Uni Campus 14 15 Classification Department Sustainability Awareness General Classification Department Classification code 7.2.1.07, 8.4.2.24, 8.6.2.07 Toiletries 9.2.1.07 6.2.1.07 6.1.2.03 Classification code 6.1.1.01 6.1.1.01 6.1.1.01 5.1.1.01 5.1.1.01 Classification code 4.9.2.18 4.9.2.18 4.9.2.18 Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST The establishment reduces waste from toiletries such as shampoos, soaps, shower caps etc. by dispensing in bulk or recyclable packages. Youth Hostel; Uni Campus 16 Air Quality Management - Smoking Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST 75% of guest rooms are non-smoking. For public areas the establishment adheres to Dubai Municipality rules and regulations. Rooms Youth Hostel; Uni Campus 17 Purchasing Management Plan Hotel 5-4 Resort 5-4 Hotel Apartment D-SP-ST The establishment has a purchasing management plan which gives preference to sustainable, local, fair- 7.1.1.01 7.1.1.01 Classification code 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 Classification Department Sustainability Awareness General 4.9.2.18 4.9.2.18 3.8.3.17 3.8.3.17 Hotel 3-2-1-B Resort 3 trade and environmentally -friendly goods and services. The purchasing Youth Hostel; Uni Campus management plan addresses cleaning Purchasing Management - Food Guest House D-ST 18 Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST The establishment purchases food products free from endangered or protected fish, seafood or other species. Menu & Service Information Youth Hostel; Uni Campus 19 Local Communities Classification Department Hotel 5-4 Resort 5-4 Hotel Apartment D-SP-ST Hotel 3-2-1-B Resort 3 Guest House D-ST Youth Hostel; Uni Campus The establishment supports initiatives for social and community development as well as environmental conservation initiatives through donations, volunteering, financial contributions, or partnerships. Sustainability Awareness General Classification code 2.3.1.12 2.3.1.12 2.3.1.12 2.1.1.04 2.4.2.15 Classification code 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 3.8.3.17 3.8.2.15 Required Documentation The following documents are required by each establishment to demonstrate compliance with the DET hotel classification system sustainability requirements. Templat e Availabl e Requirement Documentation Required by Establishment 1 Sustainability Management Approach Sustainability Management Policy Yes 2 Performance Metrics DST Carbon Calculator₁ - 3 Sustainability Personnel Training DST Certifications₂ 4 Sustainability Committee 5 Compliance to Government Initiatives 6 Employee Training 7 Guest Education 8 Green Events 9 Energy Management Plan 1 0 Energy Management Automation 1 1 Energy Management Transportation 1 2 Water Management Plan 1 3 Water Management - Towels and Linens 1 Waste Management Plan Training program materials₃ Committee Roster Committee Meeting Agendas Circular Inventory and Action Plan Training calendars₄ Certificates ₅ Training curriculum & presentations ₆ Attendance sheets ₇ Visuals, campaigns, website, and pictures₈ Website, calendar of events₉ Guest participation feedback forms ₁₀ Green meeting marketing materials₁₁ Pre-event planning procedures Post-event reports Energy Management Plan Energy inventory₁₂ Reduction programs & annual savings₁₃ Improvement plans₁₄ Building management systems manual₁₅ Promotional materials ₁₆ Incentives for guests and employees ₁₇ Vehicle inventory ₁₈ Water Management Plan Water inventory ₁₉ Reduction programs & annual savings ₁₃ Improvement plans ₁₄ Program materials, signs & brochures ₂₀ Incentives for guests to participate₁₇ Housekeeping records of participation ₂₁ Waste Management Plan DET Hotel Sustainability Requirements & Documentation | 2024 - Yes Yes - Yes Yes Yes - Yes 10 4 1 5 Waste Management Bathroom 1 6 Air Quality Management Smoking 1 7 Purchasing Management Plan 1 8 Purchasing Management Food 1 9 Local Communities Waste inventory₂₂ Reduction programs & annual savings ₁₃ Improvement plans₁₄ Toiletry inventory ₂₃ Procurement records ₂₄ Reduction action plans ₂₅ - - Facility floor plans ₂₆ - Purchasing Management Plan Procurement records & inventory lists ₂₇ Invoices for paints, carpeting, paper products ₂₈ Procurement records & inventory lists ₂₇ Invoices for fish and seafood purchases ₂₉ Local Communities Initiatives report Partnership agreements or equivalent records of community support₃₀ Yes Yes - Documentation Control Electronic copies of all Required Documentation must be stored on the establishment’s systems. The naming of files and their location on the systems shall be as follows: 1) All Documentation are to be stored on company systems. They shall be saved in a folder titled "(ESTABLISHMENT) DET Sustainability Documentation". 2) The documentation folder shall have 19 sub-folders, named for each of the Requirements. Folders shall list the number (01-19) of the Requirement. Example "01 Sustainability Management Approach" "02 Performance Metrics" 3) The documentation sub-folders shall have records for all Documentation Required by DET. The subfolder records shall be named according to the following convention: Records shall start with the name of the establishment, followed by a hyphen. Records shall then list the number (01-19) of the requirement, followed by a hyphen. Records shall then list the text of the Documentation Required. Examples: "HOTELNAME-01-Sustainability Management Policy" "HOTELNAME-08-Green meeting marketing materials" DET Hotel Sustainability Requirements & Documentation | 2024 11 1. Management Approach Sustainability Management Approach Classification Department Classification code Sustainabilit y Awareness General 4.9.2.1 8 4.9.2.1 8 4.8.2.16 3.8.3.17 3.8.2.15 Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Youth Hostel; Uni Campus DET Requirement: There is a written sustainability policy, specific to the establishment, that addresses relevant environmental, health, safety, responsible tourism, and community issues. The policy must have objectives and an annual action plan for continuous improvement. Sustainability management is commonly known as the triple bottom line – people, planet and profit. A sustainability management policy provides an establishment with a written approach to managing the social and environmental impacts of its business. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 1 Requirement Sustainability Management Approach Timeline for Implementation Immediate Guidance Establishments are encouraged to add additional elements to the template including the most significant or unique sustainability impacts for their establishment to the management policy. The policy may incorporate or supplement existing statements from the establishment regarding the business mission, vision or values. Documentation Establishments must use the following template to document implementation of the DET Hotel Classification System requirements. DET Hotel Sustainability Requirements & Documentation | 2024 12 Template Sustainability Management Policy (establishment logo) Sustainability Management Policy (Establishment) strives to be a sustainable organization, sustaining the natural environment on which our business operations depend, and considering long-term environmental and social impacts of all the projects and operations for which we are responsible. To achieve this vision, (Establishment) will implement a sustainability strategy to demonstrate a positive economic, environmental and social impact from all our activities. (Establishment) leadership is committed to continually improving its sustainability performance. (Establishment) will comply with all sustainability related legislation, regulation and other requirements. (Establishment) will measure and report its sustainability performance against nationally, and where relevant, internationally, sustainability standards. (Establishment) will manage its operations according to the Dubai Sustainable Tourism (DST) system requirements, and specifically address the following issues: 1 Compliance, Staffing & Training 1.1 Report environment performance through the DST Carbon Calculator on a regular frequency, preferably monthly 1.2 Comply with all Dubai Sustainable Tourism and Dubai Supreme Council of Energy regulations, guidelines and directives... 1.3 Certify staff by Det and establish a committee to manage sustainability initiatives. 1.4 Train employees and educate guests on sustainability initiatives. 1.5 Produce events, conferences and business meetings that minimize waste and conserve energy and water. 2 Energy 2.1 Implement a systematic energy efficiency plan and continually improve energy efficiency performance. 2.2 Control energy use with building management systems to optimize energy use. 2.3 Strive to use energy efficient transportation for movement of guests and employees. 3 Water 3.1 Implement a systematic water conservation plan and continually improve water consumption performance. 3.2 Strive to reduce water consumption by reusing guest towels and linens 4 Waste 4.1 Implement a systematic waste management plant to minimize disposal to landfill and food waste, encourage recycling, and encourage reuse of materials. 4.2 Strive to reduce waste from guest toiletries. 5 Air Quality 5.1 Improve indoor air quality by making 75% of guest rooms are non-smoking. 6 Purchasing 6.1 Implement a purchasing management plan which gives preference to sustainable, local, fair-trade and environmentally -friendly goods and services 6.2 Only purchase food products free from endangered or protected fish, seafood or other species. 7 Local Community 7.1 Support social and community development and environmental conservation initiatives. DET Hotel Sustainability Requirements & Documentation | 2024 13 8 Annual Objectives & Targets 8.1 Establish an action plan for continuous improvement of sustainability performance, including: Objective Target Evaluation Objective Target Evaluation 8.1.1 Adhere to all DET sustainability regulations and administrative orders 0 8.1.2 Adhere to all other government sustainability regulations and administrative orders 0 Number of DET penalties/fines related to sustainability Number of DSCE/DEWA/DM, etc. penalties/fines related to sustainability 9 Action Plan Relevant Issues 9.1 Compliance, Staffing & Training 9.2 Energy 9.3 Water 9.4 Waste 9.5 Air Quality 9.6 Purchasing 9.7 Local Community Objectives/targets Actions Responsib le Employee Signature: Name: Title: General Manager Date: Version number: (number) Issued on (DATE) DET Hotel Sustainability Requirements & Documentation | 2024 14 2. Performance Metrics Performance Metrics Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Sustainability Awareness General Youth Hostel; Uni Campus Classification code 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 DET Requirement: The establishment uses the DST Carbon Calculator to track totals for electricity, cooling energy, water, petrol in generators, petrol in vehicles, diesel in vehicles, diesel in generators, refrigerants, refillable CO2 gas in fire extinguishers, LPG, and waste sent to landfill. Measurement of environmental key performance indicators (KPIs) is necessary to implementing effective reduction programs. The DST Carbon Calculator is the tool all establishments must use to record their monthly data for energy consumption, water withdrawal, and waste output. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 2 Requirement Performance Metrics Timeline for Implementation Immediate Guidance Establishments should enter data into the Carbon Calculator on a regular frequency, preferably monthly. The establishment’s sustainability committee should routinely analyze Carbon Calculator reports to ensure data accuracy. Documentation Establishments must use the DST Carbon Calculator to document implementation of the DET Hotel Classification System requirements. Template Establishment must provide records as indicated in Documentation for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 15 3. Sustainability Personnel Training Sustainability Personnel Training Staffing General Classification code 4.1.1.01 4.1.1.01 4.1.1.01 4.1.1.01 4.1.1.01 Staffing General 3.1.1.01 4.1.1.01 Classification Department Hotel 5-4 Resort 5-4 Staffing General Hotel Apartment Deluxe Hotel 3 Resort 3 Hotel Apartment Superior Hotel 2-1-B Hotel Apartment Standard 3.1.1.01 3.1.1.01 Guest House D-ST Youth Hostel; Uni Campus DET Requirement: Hotel-Resort 5-4 Hotel Apartment Deluxe Resort 3 Hotel 3 Hotel Apartment Superior Hotel 2-1-B Hotel Apartment Standard Guest House D-ST Youth Hostel; Univ Campus The establishment has an individual champion certified via training and verified by Det and two trained staff with responsibilities for managing the sustainability program. The establishment has an individual champion certified via training and verified by Det and one trained staff with responsibilities for managing the sustainability program. The establishment has an individual champion certified via training and verified by Det with responsibilities for managing the sustainability program. Effective management of sustainability as a strategic business objective requires an establishment to have relevant subject matter expertise. Training and certification from the Dubai Sustainable Tourism provides establishment personnel with the knowledge necessary to implement the sustainability policy and continuous improvement programs. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 3 Requirement Sustainability Personnel Training Timeline for Implementation Immediate Guidance All establishments are required to designate a Sustainability Champion, and the individual must be certified by Det College. According to the above grid of hotel classifications, establishments must train DET Hotel Sustainability Requirements & Documentation | 2024 16 the requisite number of specific staff with responsibilities in managing the sustainability program. The Sustainability Champion or external partners may perform training for designated staff. Establishments required to have two trained staff must designate one employee from front office operations, and one employee from back office operations must be certified. Sustainability Champions are encouraged to provide introductory training to all establishment staff on sustainability requirements. Introductory training is an opportunity to designate sustainability committee participants. When sustainability personnel leave the company, the establishment is granted an additional grace period to replace and train staff. Upon approval from DET, group establishments, establishments with multiple properties, or establishments under the same management may designate a single individual as Sustainability Champion for more than one property. Documentation Establishments must retain the Dubai Sustainable Tourism Certifications for the Sustainability Champion, and evidence of training program materials. Establishments must clearly designate the trained staff on its sustainability committee roster. Template Establishment must provide records as indicated in Documentation for this requirement. 4. Sustainability Committee Sustainability Committee Classification Department Hotel 5-4 Resort 5-4 Staffing General Hotel Apartment Deluxe Hotel 3-2-1-B Resort 3 Guest House D-ST Hotel Apartment Superior and Standard Youth Hostel; Uni Campus Staffing General Classification code 4.1.1.01 4.1.1.01 4.1.1.01 4.1.1.01 4.1.1.01 3.1.1.01 4.1.1.01 3.1.1.01 DET Requirement: Hotel 5-4 Resort 5-4 Hotel Apartment Deluxe Hotel 3-2-1-B Resort 3 Guest House D-ST Hotel Apartment Superior and Standard Youth Hostel; Univ Campus The establishment has a sustainability committee and/or team that includes the general manager and top management staff. The sustainability committee and/or team meets on a monthly basis. The establishment has a sustainability committee and/or team that includes the general manager and top management staff. The sustainability committee and/or team meets on a quarterly basis. DET Hotel Sustainability Requirements & Documentation | 2024 17 Effective management of sustainability as a strategic business objective requires frequent engagement with relevant personnel. An establishment’s executive management, individual champion, trained staff and other personnel must convene periodically to coordinate sustainability management activities and program. Implementation Timeline An establishment must convene a sustainability committee immediately, using the provided template, in order to demonstrate compliance with the following requirement: 4 Requirement Sustainability Committee Timeline for Implementation Immediate Guidance All establishments should evaluate their operations to identify the appropriate staff to participate on the committee. Individuals must have the requisite knowledge of the sustainability program, ability to control or influence program activities, and sufficient resources to contribute. Establishments in certain classifications must meet either monthly or quarterly. Documentation Establishments must use the Committee Roster template provided to document implementation of the DET Hotel Classification System requirements. Establishments must document monthly or quarterly meetings, and retain minutes that are dated and signed by all committee members in attendance. Establishment may use the Committee Agenda template provided to manage committee meetings. DET Hotel Sustainability Requirements & Documentation | 2024 18 Template Sustainability Committee Roster FIRST NAME LAST NAME (Establishment) Sustainability Committee Roster POSITION/TITLE DEPARTMENT EMAIL ROLE General Manager ex.: Executive Office/Operations ex.: Senior Manager* ex.: Facility Services ex.: Senior Manager* ex.: Human Resources ex.: Housekeeping Manager ex.: Lead Engineer ex.: Director of Event Management ex.: Operations Manager ex.: Housekeeping ex.: Sustainability Champion; meeting organizer ex.: meeting facilitator; energy/water/waste initiatives ex.: meeting facilitator; training/regulatory initiatives ex.: waste monitoring ex.: Engineering ex.: energy/monitoring ex.: Executive Office, Events ex.: purchasing monitoring ex.: Executive Office ex.: Director of Communications/ PR ex.: IT Manager ex.: Communications/PR/Gue st Relations ex.: Information Technology ex.: Carbon Calculator data; ; annual goal review; purchasing monitoring ex.: local community initiatives ex.: guest education initiatives * Certified by Dubai Sustainable Tourism and/or trained for sustainability management. Certifications for both employees are enclosed: (Insert or attach certification Dubai Sustainable Tourism) DET Hotel Sustainability Requirements & Documentation | 2024 19 Template Sustainability Committee Meeting Agenda (Establishment logo) Sustainability Committee Meeting Agenda Example of Committee Meeting Purpose:  Establish, implement and maintain the management approach and ensure its effectiveness  Evaluate the establishment's performance according to the management approach  Ensure committee members and their respective departments are aware of the implementation initiatives and consequences for failure to comply  Plan and manage future programs Date of Meeting: Meeting location: Participants: NAME POSITION/ TITLE DEPARTMENT EMAIL DET Hotel Sustainability Requirements & Documentation | 2024 ROLE IN COMMITTEE SIGNATURE 20 Items discussed in the agenda (tick as appropriate): 1. Compliance, Staffing & Training a. Guest feedback b. Compliance matters c. Training schedule 2. Events a. Planning b. Materials c. Monitoring d. Reporting 3. Energy a. Planning b. Lighting c. HVAC equipment d. Greenhouse gases emissions e. Renewable sources f. Building energy audit g. Other significant energy issues h. Building Management System i. Transportation j. Monitoring k. Reporting 4. Water a. Planning b. Plumbing fixtures c. Water using equipment d. Cooling towers e. Swimming pools / Spa f. Landscape and irrigation g. Pest control h. Wastewater i. Laundry j. Other significant water issues. k. Towels and linen reuse program l. Monitoring m. Reporting 5. Waste a. Planning b. Disposal to landfill c. Recycling d. Reuse e. Public Areas f. Food & Beverage g. Events h. Rooms & Bathrooms i. Monitoring j. Reporting 6. Air Quality a. Non-compliance issues 7. Purchasing a. Planning b. Sustainable supplier criteria c. Sustainable supplier evaluation d. Sustainable Purchasing Costs e. Paper Products f. Cleaning Supplies g. Pest Control h. Food & Beverage i. Hazardous Materials j. Endangered or protected species. k. Monitoring l. Reporting 8. Local Community a. Planning b. Volunteering c. Donations d. Financial Contributions e. Partnerships f. Monitoring g. Reporting 9. Carbon emissions and data a. Electricity DET Hotel Sustainability Requirements & Documentation | 2024 21 b. cooling energy c. water d. petrol in generators e. petrol in vehicles f. diesel in vehicles g. refrigerants h. refillable CO2 gas in fire extinguishers i. LPG j. waste sent to landfill. Summary of discussion points: Proposed date of next meeting: DET Hotel Sustainability Requirements & Documentation | 2024 22 5. Compliance to Government Initiatives Compliance to Government Initiatives Classification code Classification Department 4.9.2.18 4.9.2.18 4.8.2.16 Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SPST Guest House D-ST Sustainability Awareness General 3.8.3.17 3.8.2.15 Youth Hostel; Uni Campus DET Requirement: The establishment must comply with the Dubai Supreme Council of Energy regulations, guidelines and directives. Government regulation is essential for meeting Dubai’s overall clean energy and sustainable development targets. The tourism sector must contribute to these objectives and maintain compliance with all Dubai Supreme Council of Energy regulations, guidelines and directives. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 5 Requirement Compliance to Government Initiatives Timeline for Implementation Immediate Guidance Establishments must monitor all Circulars sent by DET. Establishments are encouraged to compile a complete inventory of Circulars, and ensure the recipient and establishment have taken appropriate action. Documentation Establishments must use the Compliance to Government Initiatives template provided to monitor all Circulars received and resulting establishment actions. Establishments must retain any Circular sent by DET, proof of compliance with all requirements, and the list of regulations and directives as issued per the Dubai Supreme Council of Energy. Template Compliance to Government Initiatives Sending Entity/Circula r ID # Establishment Recipient Name (Establishment) Circular Inventory and Action Plan Recipient Topic List of establishment implemented Department actions to comply with circular requirements DET Hotel Sustainability Requirements & Documentation | 2024 23 (Retain or attach all circulars) DET Hotel Sustainability Requirements & Documentation | 2024 24 6. Employee Training Employee Training Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SPST Staffing General Guest House D-ST Youth Hostel; Uni Campus Classification code 4.1.1.01 4.1.1.01 4.1.1.01 3.1.1.01 3.1.1.01 DET Requirement: All employees receive annual training on the establishment sustainability plan and their specific responsibilities (e.g. housekeeping, engineering, conference/banqueting, etc.). An establishment’s effective implementation of sustainability programs ultimately rests with its employees. In addition to dedicated personnel and a committee, establishments must engage all employees to provide training on the sustainability policy. Employees must understand their specific role in the overall sustainability program. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 6 Requirement Employee Training Timeline for Implementation Immediate Guidance Establishments may update existing training programs to include sustainability requirements. New employee onboarding materials should include training on the specific employee’s responsibilities under the sustainability management policy. Documentation Establishments must retain training calendars, certificates, presentations, training curriculum, and attendance sheets. Template Establishment must provide records as indicated in Documentation for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 25 7. Guest Education Guest Education Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest Relations General Guest House D-ST Youth Hostel; Uni Campus Classification code 4.6.1.10 4.6.1.10 4.6.1.09 3.5.2.09 3.5.1.05 DET Requirement: The establishment engages with guests through clear campaigns and efforts, both visibly in public areas and rooms, and online via website, social media or email/messaging, to encourage involvement and participation in sustainability initiatives. The establishment actively monitors customer satisfaction regarding its sustainability programs. An establishment’s guests are a significant contributor to sustainability performance. Establishments must inform guests of their sustainability initiatives, and enlist their efforts to support the sustainability policy. The establishment must engage guests for their feedback on sustainability programs. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 7 Requirement Guest Education Timeline for Implementation Immediate Guidance Establishments may engage guests on sustainability efforts through a variety of approaches – website, public areas, rooms and at check-in. Engagement should include specific ways guests can contribute – turning off lights, towel and linen reuse, efficient transportation, community support projects or other initiatives. Establishments may incentivize guest participation through reward or loyalty programs. Establishments may monitor guest satisfaction by improving existing guest feedback forms to include sustainability topics. Feedback forms or surveys may include the ability to rate and comment on the establishment’s sustainability programs. Establishments may create a dedicated email address (i.e. sustainability@establishment.com) or social media profile for passive collection of feedback. Documentation Establishments must retain records of guest education efforts, including visuals, campaigns, review logs, website, calendar of events, website, flyers, and pictures. Establishments should retain information on the level of guest participation, as well as responses from guest feedback forms with comments or suggestions on sustainability programs. Template There is no template for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 26 8. Green Events Green Events Hotel 5-4 Resort 5-4 Hotel Apartment Deluxe Hotel 3 Resort 3 Hotel Apartment Superior Classification Department Sustainability Awareness General Sustainability Awareness General Hotel 2-1-B Guest House D-ST Hotel Apartment Standard Youth Hostel; Uni Campus Sustainability Awareness General Classification code 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 3.8.3.17 4.9.2.18 3.8.2.15 DET Requirement: Hotel-Resort 5-4 Hotel Apartment Deluxe Hotel 3 Resort 3 Hotel Apartment Superior Hotel 2-1-B Guest House D-ST Hotel Apartment Standard Youth Hostel; Univ Campus The establishment offers green meeting services to event, conference and business meeting planners. Sales and marketing materials for business meetings include sustainability initiatives. The establishment provides preevent planning for waste diversion, and energy and water conservation, and post-event reporting of performance results. The establishment offers green meeting services to event, conference and business meeting planners. Sales and marketing materials for business meetings include sustainability initiatives. The establishment offers green meeting services to event, conference and business meeting planners. The environmental impacts from an event, conference or business meeting can be significant. An establishment must provide meeting planners and organizers with services to mitigate these impacts and support the establishment’s sustainability initiatives. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 8 Requirement Green Events Timeline for Implementation Immediate Guidance All establishments must create a green meeting service offering for prospective event, conference and business meeting planners. The service offering must be comprised of Green Event Checklist elements, but may include additional features that are unique to the establishment. DET Hotel Sustainability Requirements & Documentation | 2024 27 Establishments in certain classifications must include sustainability initiatives in their event, conference and business meeting sales and marketing materials. Establishments must clearly differentiate the green meeting services offering from its requirement event, conference and business meeting services. Establishments in certain classifications must engage with event planners before, during and after an event to improve sustainability performance. This includes implementing all relevant Green Event Checklist elements, and collecting the required data where available. The establishment may train meeting and conference sales personnel, event managers, food service staff and other relevant departments on how to collaborate with meeting planners and produce green events. Documentation Establishments must maintain green meeting marketing materials, pre-event planning procedures, and post-event reports. DET Hotel Sustainability Requirements & Documentation | 2024 28 Template Green Event Checklist Green Event Checklist In support of our sustainability management policy, (Establishment) will strive to produce sustainable event, conference and business meetings at our property. (Establishment) offers the following green meeting services to event, conference and business meeting planners: Status 1 2 3 4 5 6 7 8 9 1 0 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 2 0 The establishment has an individual certified via training and verified by Det with responsibilities for producing green events. The establishment communicates its sustainability and green events commitment to event planners and event attendees. The establishment uses electronic tools for registration, check-in and event agendas. Any printed materials use post-consumer/recycled or FSC paper. Notepads, pens, flip charts and similar supplies are available only upon request. The establishment provides transportation options for bus, train, walking, shuttle, etc. to attendees in pre-event communications. The establishment collaborates with the event planner to include a sustainability session or track in the meeting agenda. The establishment sources a commonly used service or product from a sustainable, local, fair trade or environmentally preferable supplier. The establishment provides cleaning services for the event that use environmentally preferable products and practices. The establishment provides waste measurement data for specific events, including volumes of waste and recycled materials. The establishment engages event attendees to conserve energy use. The establishment regulates temperatures for unoccupied meeting spaces. The establishment regulates lighting for unoccupied meeting spaces. The establishment provides energy measurement data for specific events. The establishment engages event attendees to conserve water use. The establishment provides water usage data for specific events. The establishment uses china, ceramic, glass or equivalent tableware for all food and coffee service, and does not use disposable tableware. The establishment provides water refill service, and does not provide single use plastic water bottles. The establishment provides fair trade coffee, tea and sugar during events. The establishment supports a community local charity/non-profit or similar organisation by donating surplus event materials or food. The establishment offers event attendees the opportunity to volunteer with a community project. The establishment collects feedback from the event organizer on the green event planning and delivery activities. DET Hotel Sustainability Requirements & Documentation | 2024 29 Template Green Post-Event Report Green Post-Event Report Event Title Event Type Event Contact (name, number, email) Establishment Contact (name, number, email) Event Dates Total Attendees Total Room Nights ENERGY Total Electricity Consumed kWh % % % Renewable % offset with carbon credits WASTE & RECYCLING Total Waste Generated kg. kg. kg. kg. Quantity Composted Quantity Recycled Quantity Reused/Donated % of Total Waste diverted from landfill Total Waste per Attendee % Kg/person WATER USE Total Water Used liters Liters/ person Water use per attendee Community Donated event materials kg. hours Project Volunteers Notes: 9. Energy Management Plan Energy Management Plan Classification Department Hotel 5-4-3-2-1-B Sustainability Awareness DET Hotel Sustainability Requirements & Documentation | 2024 Classification code 4.9.2.18 30 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST General Youth Hostel; Uni Campus DET Requirement: The establishment has an energy management plan to improve energy efficiency, without reducing guest comfort. The plan addresses lighting, equipment, emissions, renewable sources, building audit, or other significant energy issues. The energy management plan has reduction objectives and targets. Energy consumption is a primary sustainability issue for the Det sector. Establishments must demonstrate they have evaluated their consumption, and formulate a plan for reducing energy use. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 9 Requirement Energy Management Plan Timeline for Implementation Immediate Guidance Establishments should reduce energy consumption through a variety of approaches. Lighting upgrades to LED fixtures or efficient bulbs, minimizing outdoor lighting, or motion activated lighting will reduce energy consumption. All mechanical equipment (heating/ventilation air conditioning (HVAC), refrigeration systems, swimming pools and any similar equipment) should be properly maintained to ensure proper functioning. All office and electronic equipment (computers, printers, copiers, televisions, refrigerators and any similar equipment) should have energy efficient features or ratings. Any new equipment purchased should give favor to energy efficient products, in accordance with Emirates Standardization Energy Labels guidelines. Emissions should be analyzed through the Carbon Calculator and reduction strategies formulated for significant sources. Establishments should evaluate installation of onsite renewable energy source (photovoltaic panels) or purchasing energy from renewable sources or carbon credits, and incorporate the impacts of renewable sources when defining their Objectives and Targets for reducing energy consumption. Establishments should ensure all building audits include evaluation of energy reduction opportunities related to renovation or upgrades. Documentation Establishments must use the following template to document implementation of the DET Hotel Classification System requirements. Related documentation may include an energy inventory, reduction programs, annual savings, and improvement plans. DET Hotel Sustainability Requirements & Documentation | 2024 31 Template Energy Management Plan (establishment logo) Energy Management Plan In support of our sustainability management policy, (Establishment) will implement a systematic energy management plan addressing lighting and air conditioning as well as transportation, and continually improve the energy performance of our property. This plan follows the Mean/Lean/Green energy management hierarchy outlined below: 1. Mean: the avoidance of using energy when not necessary 2. Lean: the use of energy efficient products and services, and design for energy efficient performance improvement. 3. Green: the use of renewable energy (Establishment) will aim to implement the following measures to improve energy performance considering the hierarchical approach whereby the measures in the Mean section are preferred to the measures in the Lean section and those are preferred to the measures in the Green section. Mean     Lighting o Promote natural daylight and install lighting sensors, e.g. daylight, motion, etc. Monitoring o Continuous monitoring of energy use (electricity, natural gas, diesel/petrol, etc.) for evaluation and formulation of energy improvements. Building Performance o Use automated lighting systems and air conditioning controls that minimize energy use, e.g. default off systems, o Perform periodic building audits, at least every 5 years, to continually improve energy performance. Transportation o Promote walking, cycling, shuttles and public transport for guests and employees. Lean    Lighting o Replace lights in the facility to LED. Equipment o Replace old and/or inefficient mechanical equipment (heating/ventilation air conditioning (HVAC), refrigeration systems, and any similar equipment, etc.) to more efficient energy saving equipment. o Replace pumping, pool/spa, and related water equipment to efficient products. o Replace office and electronic equipment (computers, printers, copiers, televisions, refrigerators and any similar equipment) to energy efficient products according to Emirates Standardization Energy Labels guidelines. Transportation o Encourage and/or provide clean or resource efficient transportation methods for guests and employees such as hybrid and electric cars. Green   Renewable Sources o Install renewable energy sources such as solar electricity and solar hot water. o Purchase energy from renewable sources or carbon credits Transportation o Encourage and/or provide clean or resource efficient transportation methods for guests and employees such as using biodiesel powered cars. DET Hotel Sustainability Requirements & Documentation | 2024 32 Objectives & Targets (Establishment) will aim to separately meter energy in areas with a high energy consumption and has established the following reduction objectives and targets for energy consumption: Objective One Year Target 0 3 year Target Evaluation 1.1 Adhere to all DET regulations and administrative orders DSCE/DEWA penalties/fines 1.2 Adhere to all other government regulations and administrative orders 0 DSCE/DEWA penalties/fines 1.3 Reduce total energy consumption % based on property DST Carbon Calculator 1.4 Amount of trips done using sustainable transportation % based on property Sustainability champion/committee General Manager Signature: Name: Title: Date: Responsible Staff Signature(s): Signature: Name: Title: Department: Date: Signature: Name: Title: Department: Date: Updated (Establishment DATE) DET Hotel Sustainability Requirements & Documentation | 2024 33 10. Energy Management – Automation Energy Management Automation Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Maintenance Guest House D-ST Youth Hostel; Uni Campus Classification code 10.1.1.02 10.1.1.02 11.1.1.02 8.1.1.02 8.1.1.02 DET Requirement: The establishment has building management systems that optimize lighting and air conditioning in guest rooms and public areas based on occupancy. Intelligent building systems that adjust lighting and cooling based on building occupancy can significantly reduce an establishment’s energy consumption. The installation, programming and maintenance of building management systems offer establishments an opportunity to automate basic services for staff and guests. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 10 Requirement Energy Management – Automation Timeline for Implementation Immediate Guidance Establishments should reduce energy consumption through a variety of approaches. Guest room access controls may automatically turn light and electrical appliances on or off when entering or exiting rooms, or when opening windows. Lighting controls may be occupancy based, daylighting sensitive, or set to timed schedules. Building audits or commissioning projects should include analysis of energy savings measures. Renovation projects should include new automation controls where feasible. Establishments may improve their existing Building Management Systems operations manual to reflect energy reduction activities. Establishments constructed prior to January 2011, the creation of Dubai’s Green Buildings Regulations and Specification, may maintain equivalent documentation on building automation practices. Documentation Establishments must maintain a current Building Management Systems manual. Template There is no template for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 34 11. Energy Management – Transportation Energy Management Transportation Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Sustainability Awareness General Youth Hostel; Uni Campus Classification code 4.7.2.12 4.8.2.14 4.7.2.11 3.7.2.12 3.7.2.11 DET Requirement: The establishment encourages the use of clean or resource efficient transportation by guests and employees, including public transportation, shuttles, cycling and walking. Transportation of staff and guests results in vehicle CO2 emissions. Encouraging mass transit and other resource-efficient modes of transport will reduce the carbon profile of the establishment. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 11 Requirement Energy Management - Transportation Timeline for Implementation Immediate Guidance Establishments should encourage resource efficient transportation through a variety of approaches. Guests should have access to transportation options online, in-room, in public areas, and any key points of departure. Employees should have access to transportation options in relevant back office locations. Establishment may periodically evaluate shuttle schedules and loads to optimize occupancy. Establishments should give preference to alternative energy or fuel efficient vehicles when purchasing or leasing new shuttles, maintenance or other vehicles. Establishments may incentivize guest and employee participation through reward or loyalty programs. Documentation Establishments must maintain all promotional materials and examples of communication and incentives for guests and employees to use clean or resource efficient transportation. Establishments must contain a vehicle inventory with clean or resource efficient attributes. Template There is no template for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 35 12. Water Management Plan Water Management Plan Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Sustainability Awareness General Youth Hostel; Uni Campus Classification code 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 DET Requirement: The establishment has a water management plan to conserve water, without reducing guest comfort. The water management plan addresses plumbing fixtures, equipment, landscape and irrigation, wastewater, laundry or other significant water issues. The water management plan has reduction objectives and targets. Water consumption is a primary sustainability issue for the Det sector. Establishments must demonstrate they have evaluated their water consumption, and formulate a plan for reducing water use. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 12 Requirement Water Management Plan Timeline for Implementation Immediate Guidance Establishments should reduce water consumption through a variety of approaches. A program for towels and linen reuse must be implemented. Establishment should landscape grounds and gardens, where provided, with native or drought tolerant species. Water fixtures in guest rooms, employee facilities, and public bathrooms should be low-flow or high efficiency. Alternative water sources (reclaimed water, grey water, collected/ stored rainwater, condensate) may be used for other suitable purposes. The establishment may separately meter water in areas with a high degree of water consumption. Establishments with designations where significant water impacts may occur – golf, spa, etc. – should address the impacts in the water management plan. Documentation Establishments must use the following template to document implementation of the DET Hotel Classification System requirements. Related documentation may include a water inventory, reduction programs, annual savings, and improvements plans. DET Hotel Sustainability Requirements & Documentation | 2024 36 Template Water Management Plan (establishment logo) Water Management Plan In support of our sustainability management policy, (Establishment) will implement a systematic water management plan addressing plumbing fixtures, water using equipment, particularly cooling towers, swimming pools and spas, landscape and irrigation, pest control, wastewater, laundry or other significant water issues, and continually improve the water performance of our property. (Establishment) will aim to implement the following measures to improve water performance considering the hierarchical approach whereby the measures in the Elimination/Reduction section are preferred to the measures in the Reuse/Recycling section. implement the following strategies to conserve water: Elimination/Reduction    Fixtures o Replace plumbing fixtures with efficient products, e.g. low flow taps, showerheads, dual flush toilets, waterless urinals, etc. Landscape & Irrigation o Plant landscape grounds and gardens with native or drought tolerant species o Install smart irrigation practices, e.g. timers, drip irrigation, etc. Laundry o Offers guests the option to reuse linens and towels with clearly visible signs in rooms and bathrooms. Reuse/Recycling  Recycled water Use recycled water sources such as reclaimed water, e.g. Treated Sewage Effluent (TSE), or recycled grey water, for other suitable purposes. o  Alternative sources o Install condensate and/or rainwater collection systems DET Hotel Sustainability Requirements & Documentation | 2024 37 Objectives & Targets (Establishment) will aim to separately meter water in areas with a high energy consumption and has established the following reduction objectives and targets for water consumption: Objective One Year Target 0 3 Years Target Evaluation 1.1 Adhere to all DET regulations and administrative orders DSCE/DEWA penalties/fines 1.2 Adhere to all other government regulations and administrative orders 0 DSCE/DEWA penalties/fines 1.3 Reduce total water consumption % based on property DST Carbon Calculator 1.4 Linens and towels reuse participation % based on property Sustainability champion/committee General Manager Signature: Name: Title: Date: Responsible Staff Signature(s): Signature: Name: Title: Department: Date: Signature: Name: Title: Department: Date: Updated (Establishment DATE) 13. Water Management – Towels and Linens Water Management Towels and Linens Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Room Cleaning & Turndown Youth Hostel; Uni Campus DET Hotel Sustainability Requirements & Documentation | 2024 Classification code 9.1.1.01 9.1.1.01 10.1.1.01 7.1.1.01 7.1.1.01 38 DET Requirement: The establishment offers guests the option to reuse linens and towels with clearly visible signs in rooms and bathrooms. Offering guests the option not to have their towels and linens laundered each day can significantly reduce an establishment’s water consumption. Communicating this option to guests offers establishments an opportunity to save water. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 13 Requirement Water Management – Towels and Linens Timeline for Implementation Immediate Guidance Establishments may request guests to participate in the reuse program, or automatically reuse towels and linens unless guests decline to participate. Establishments may use door handle hangers, tent cards or other in-room signage to communicate reuse options to guests. Documentation Establishments must maintain all program materials, signs in guest rooms and bathrooms, educational brochures, and examples of communication and incentives for guests to participate. Establishments must maintain housekeeping records of guestroom participation to reuse linens and towels. Template There is no template for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 39 14. Waste Management Plan Waste Management Plan Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Sustainability Awareness General Youth Hostel; Uni Campus Classification code 4.9.2.18 4.9.2.18 4.8.2.16 3.8.3.17 3.8.2.15 DET Requirement: The establishment has a waste management plan to minimize disposal to landfill and food waste, recycling, and encourage reused materials. Any residual waste disposal has no adverse effect on the local population or the environment. The waste management plan addresses public areas, food & beverage, conferences, rooms & bathrooms, hazardous materials or other significant waste issues. The waste management plan has reduction objectives and targets. Waste disposal is a primary sustainability issue for the Det sector. Establishments must demonstrate they have evaluated their waste stream, and formulate a plan for reducing waste to landfill and increasing diversion rates. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 14 Requirement Waste Management Plan Timeline for Implementation Immediate Guidance Establishments should have clearly labelled recycling bins in all public areas and guest rooms. The number of bins and signage should be determined by the establishment to ensure an adequate and effective recycling program. Hotel toiletries must be dispensed in recyclable packages or in bulk, and have relevant eco-label or certification. Establishments should use reusable food service items, biodegradable disposable service items, minimize single-use food and beverage packaging, and, where feasible, compost food waste. Establishments should have initiatives to reduce the use of paper in offices, guest rooms and meeting rooms. Establishments should minimize the use of hazardous materials, including pesticides, paints, swimming pool disinfectants, and cleaning materials. All storage, use, handling, and disposal of chemicals must be according to manufacturer specifications. Documentation Establishments must use the following template to document implementation of the DET Hotel Classification System requirements. Related documentation may include a waste inventory, reduction programs, annual savings, and improvements plans. DET Hotel Sustainability Requirements & Documentation | 2024 40 Template Waste Management Plan (establishment logo) Waste Management Plan In support of our sustainability management policy, (Establishment) will implement a systematic waste management plan addressing waste from public areas, food & beverage, conferences, rooms & bathrooms, hazardous materials or other significant waste issues and will ensure all waste disposal has no adverse effect on the local population or the environment as well as continually improve the recycling and reuse performance of our property. This plan follows the Reduce/Reuse/Recycle waste management hierarchy outlined below: 1. Reduce: the avoidance of generating waste whenever possible 2. Reuse: the use of discarded materials in other suitable uses 3. Recycle: the use of renewable energy (Establishment) will aim to implement the following measures to improve waste management performance considering the hierarchical approach whereby the Reduce measures are preferred to the Reuse measures and those are preferred to the recycling measures (Establishment) will implement the following strategies to manage waste: Reduce     Public Areas o Reduce the use of paper in offices, guest rooms and meeting rooms. Food & Beverage o Use reusable food service items, biodegradable disposable service items, and minimize singleuse packaging. Conferences & Events o Minimize waste when producing conferences and events. o Use water filters instead of plastic bottles Rooms & Bathrooms o Reduce waste from toiletries such as shampoos, soaps, shower caps etc. by dispensing in bulk or recyclable packages. Reuse   Conferences & Events o Reuse stationery General management o Donate discarded furniture, linens, blankets, towels and toiletries to registered charities o Donate discarded IT equipment, after deleting all hotel data, to registered charities Recycle    Public Areas o Provide clearly labeled recycling bins with pictures or text in multiple languages to enable guest and staff recycling. Food & Beverage o Compost food waste. o Give away used oil to companies that produce biodiesel General management o Contract the waste collection service with a waste company that offers recycling services o Request construction and retrofit contractors to recycle the waste generated during construction and demolition activities. DET Hotel Sustainability Requirements & Documentation | 2024 41 (Establishment) will properly dispose of all hazardous materials, including pesticides, paints, swimming pool disinfectants, and cleaning materials. Objectives & Targets (Establishment) will aim to monitor the total amount of waste generated, recycled and composted, particularly for food waste and waste from events, and has established the following reduction objectives and targets for waste generation: Objective 1.1 Adhere to all DET regulations and administrative orders 1.2 Adhere to all other government regulations and administrative orders 1.3 Establish baseline waste inventory 1.4 One Year Target 0 0 3 Years Target Evaluation DSCE/DEWA penalties/fines DSCE/DEWA penalties/fines 1 waste DST Carbon inventor Calculator y per Waste inventory annum Reduce total waste to landfill* % Sustainability based champion/committee on property *Amount of waste sent to landfill divided by the total amount of waste generated. General Manager Signature: Name: Title: Date: Responsible Staff Signature(s): Signature: Name: Title: Department: Date: Signature: Name: Title: Department: Date: Updated (Establishment DATE) DET Hotel Sustainability Requirements & Documentation | 2024 42 15. Waste Management – Bathroom Waste Management Bathroom Classification code Classification Department 7.2.1.07, 8.4.2.24, 8.6.2.07 Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST 9.2.1.07 6.2.1.07 6.1.2.03 Toiletries Guest House D-ST Youth Hostel; Uni Campus DET Requirement: The establishment reduces waste from toiletries such as shampoos, soaps, shower caps etc. by dispensing in bulk or recyclable packages. Providing guests single-use bathroom toiletries frequently results in wasted product and packaging waste. Offering guest toiletries in bulk dispensers or recyclable packages can significantly improve an establishment’s waste profile. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 15 Requirement Waste Management – Bathroom Timeline for Implementation Immediate Guidance Establishments must reduce waste from guest bathroom toiletries by eliminating single use containers and individually wrapped items, and providing bathroom toiletries in refillable dispensers. Establishments must use recyclable packaging for toiletries in guest bathrooms, and provide recycling bins for recovery of the packaging. Documentation Establishments must maintain a toiletry inventory, procurement records, recycling records, and related reduction action plans. Template There is no template for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 43 16. Air Quality Management – Smoking Air Quality Management Smoking Classificatio n Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Rooms Guest House D-ST Youth Hostel; Uni Campus Classification code 6.1.1.01 6.1.1.01 6.1.1.01 5.1.1.01 5.1.1.01 DET Requirement: 75% of guest rooms are non-smoking. For public areas the establishment adheres to Dubai Municipality rules and regulations. Smoking is a public health hazard. Establishments must minimize the air quality impacts associated with smoking by increasing the percentage of non-smoking rooms. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 16 Requirement Air Quality Management - Smoking Timeline for Implementation Immediate Guidance Establishments should evaluate facility floor plans and designate smoking guest rooms that will minimize impacts on non-smoking areas. Establishments should monitor requests for smoking rooms to ensure it can meet guest needs. Establishments may convert rooms from smoking to non-smoking in phases, to ensure a suitable cleaning and refurbishment process. Documentation Establishments must maintain facility floor plans with clearly designated smoking/non-smoking rooms. Template There is no template for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 44 17. Purchasing Management Plan Purchasing Management Plan Classification Department Hotel 5-4 Resort 5-4 Hotel Apartment D-SP-ST Hotel 3-2-1-B Resort 3 Sustainability Awareness General Guest House D-ST Youth Hostel; Uni Campus Classificatio n code 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 3.8.3.17 3.8.3.17 DET Requirement: The establishment has a purchasing management plan which gives preference to sustainable, local, fair-trade and environmentally-friendly goods and services. The purchasing management plan addresses cleaning supplies and hazardous materials and prevents waste. Impacts within the supply chain are a primary sustainability issue for the Det sector. Establishments must incorporate sustainability criteria into their purchasing decision-making process, and track the amount of sustainable, local, fair-trade and environmentally-friendly goods and services purchased. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 17 Requirement Purchasing Management Plan Timeline for Implementation Immediate Guidance Establishments should communicate the contents of the purchasing plan to current and prospective vendors, and transition towards selecting vendors, products and services according to their sustainability performance. Establishments should track and record the sustainable, local, fair-trade and environmental attributes of all purchases, and continually improve the percentage of purchases with sustainable attributes. Establishments should increase the use of sustainable, local, fair-trade and environmentally–friendly paper, cleaning, pest control, food and beverage products and supplies. Establishments should minimize the use of hazardous materials, where feasible, including pesticides, paints, swimming pool disinfectants, and cleaning materials. Documentation Establishments must use the following template to document implementation of the DET Hotel Classification System requirements. Related documentation may include procurement records, inventory lists, and invoices for paints, carpeting, paper products, etc. DET Hotel Sustainability Requirements & Documentation | 2024 45 Template Purchasing Management Plan (establishment logo) Purchasing Management Plan In support of our sustainability management policy, (Establishment) will implement a systematic purchasing management plan addressing cleaning supplies and hazardous materials and prevents waste. This purchasing plan gives preference to sustainable, local, fair trade and environmentally friendly goods and services as well as suppliers, products and services that minimize negative impacts on the environment and society. (Establishment) will implement the following strategies to manage purchasing: Supplier Evaluations   Evaluate and select vendors according to sustainable, local, fair-trade and environmental criteria. Communicate the contents of the purchasing plan to current and prospective vendors, and transition towards selecting vendors, products and services according to their sustainability performance Sustainable Purchasing Costs  Continually evaluate products and services for sustainable, local, fair-trade and environmental attributes.  Maintain cost records of all purchases, and increase the cost of sustainable purchases in relation to the cost of non-sustainable purchases. Paper Products  Purchase toiletries, paper towels, facial tissues and toilet paper with internationally recognized ecolabel or green certification. Cleaning Supplies  Purchase cleaning, dishwasher or laundry products with internationally recognized ecolabel or green certification. Pest Control  Utilize non-toxic pest control products that minimize the use of hazardous materials, including pesticides. Food & Beverage   Purchase food and beverages with nationally recognized ecolabel or green certification. Purchase food products free from endangered or protected fish, seafood or other species. Hazardous Materials   Maintain an inventory of all hazardous, toxic, or VOC materials, including records of proper storage, use, handling, and disposal. Continually evaluate hazardous materials for sustainable or environmental preferable alternatives. Objectives & Targets Establish objectives and targets for purchasing management including: Objective One Year Target DET Hotel Sustainability Requirements & Documentation | 2024 3 Years Target Evaluation 46 1.1 Adhere to all DET regulations and administrative orders 0 DSCE/DEWA penalties/fines 1.2 Adhere to all other government regulations and administrative orders 0 DSCE/DEWA penalties/fines 1.3 Sustainable versus non-sustainable costs 10% 1.4 Use of endangered or protected fish, seafood or other species. 0 Sustainability champion/committe e Sustainability champion/committe e General Manager Signature: Name: Title: Date: Responsible Staff Signature(s): Signature: Name: Title: Department: Date: Signature: Name: Title: Department: Date: Updated (Establishment DATE) 18. Purchasing Management – Food Purchasing Management - Food Classification Department Hotel 5-4-3-2-1-B Resort 5-4-3 Hotel Apartment D-SP-ST Guest House D-ST Menu & Service Information Youth Hostel; Uni Campus Classification code 2.3.1.12 2.3.1.12 2.3.1.12 2.1.1.04 2.4.2.15 DET Requirement: The establishment purchases food products free from endangered or protected fish, seafood or other species. Purchasing seafood can create significant risk for an essential natural resource. Offering guests food products that are free from endangered or protected fish, seafood or other species can contribute to healthier oceans and enhance an establishment’s reputation. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: Requirement Timeline for Implementation DET Hotel Sustainability Requirements & Documentation | 2024 47 18 Purchasing Management – Food Immediate Guidance Establishments should engage with key food suppliers to determine that all fish and seafood are not included on any endangered or protected class lists. Establishments must refer to Dubai Municipality and Ministry of Climate Change and Environment for the list of endangered or protected species. Documentation Establishments must maintain a current purchasing policy, procurement records, inventory list, and invoices for fish and seafood purchases. Template There is no template for this requirement. DET Hotel Sustainability Requirements & Documentation | 2024 48 19. Local Communities Local Communities Classification Department Classification code Hotel 5-4 Resort 5-4 Hotel Apartment D-SP-ST Hotel 3-2-1-B Resort 3 Sustainability Awareness General Guest House D-ST Youth Hostel; Uni Campus 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 4.9.2.18 3.8.3.17 3.8.2.15 DET Requirement: The establishment supports initiatives for social and community development as well as environmental conservation initiatives through donations, volunteering, financial contributions, or partnerships. Supporting the local community demonstrates that an establishment is an accountable, productive, longterm partner. Establishments can provide employees and guests with opportunities to engage the community and support sustainability initiatives. Implementation Timeline An establishment must implement the requirements immediately to demonstrate compliance with the following requirements: 19 Requirement Local Communities Timeline for Implementation Immediate Guidance Establishments should actively engage the local community to address environmental or social issues affecting Dubai now or in the future. Establishments should pursue initiatives that align business and employee concerns with those of the community. Establishments may offer guests the opportunity to participate by volunteering for community development or environmental conservation programs. Documentation Establishments must use the following template to document implementation of the DET Hotel Classification System requirements. Establishments must retain partnership agreements, memoranda of understanding or equivalent records of community support. DET Hotel Sustainability Requirements & Documentation | 2024 49 Template Local Communities Initiatives (establishment logo) Local Communities Initiatives In support of our sustainability management policy, (Establishment) supports initiatives for social and community development as well as environmental conservation initiatives through the following: 1 Donations 1.1 Description of donation Ex.: food, event materials, renovation items, etc. Amount (AED) Ex.: meals, quantity, weight, etc. Recipient Documentation Ex.: receipt, press release, etc. 1.2 1.3 2 Volunteering 2.1 Description of activity Ex.: area clean up, tree planting, NGO participation, etc. Amount (hours) Ex.: hours, employees, guests, etc. Recipient Documentatio n Ex.: receipt, press release, etc. 2.2 2.3 3 Financial Contributions 3.1 Description Ex.: donation, etc. Amount (AED) Ex.: US$, AED Recipient Documentatio n Ex.: receipt, press release, etc. 3.2 3.3 4 Partnerships 4.1 Description of partnership Ex.: activity, MoU, etc. Recipient Documentation Ex.: receipt, press release, etc. 4.2 DET Hotel Sustainability Requirements & Documentation | 2024 50 4.3 Updated (Establishment DATE) Appendix A – Definitions 1. DST Carbon Calculator: software developed by DST with collaboration with Dubai Carbon. The software is part of the Tourism Dirham (TD) platform, hence, all hotels will have access to it and will be required to fill up a form and submit the data on a monthly basis. The tool will allow to track totals of electricity, cooling energy, water, petrol in generators, petrol in vehicles, refrigerants, refillable CO2 gas in fire extinguishers, LPG, and waste sent to landfill. 2. DST Certifications: trainee shall receive certifications from Dubai College of Tourism as a proof of completion of their training programs. 3. Training Program Materials: records of the material, soft or hard copy, used during the training such as books, case studies, presentations, or handouts. 4. Training Calendars: establishment must keep monthly record of all training provided, including the dates, subject, department or recipients, and location of the training. 5. Certificates: document certifying that the holder has taken a specific course of training. 6. Training curriculum & presentations: the lessons and academic content taught in a specific course or program. Training curriculum may include lessons, assignments, and materials used to organize or teach a specific training. 7. Attendance sheet: an official document for listing those attending a meeting, class, course, or training session. 8. Visuals, campaigns, website: a picture, graphic, tutorial, guide, or display used to communicate and promote guest awareness about sustainability. These may appear online or on the property in public areas, in rooms or at check-in. DET Hotel Sustainability Requirements & Documentation | 2024 51 9. Calendar of Events: list of events and dates within a particular year that shows the people involvement in particular sustainability and CSR activities. 10. Guest Participation feedback form: A feedback form is a document with questions soliciting guests’ responses. Feedback forms should include sustainability topics, and may include the ability to rate and comment on the establishment’s sustainability programs. 11. Green Meeting Marketing Materials: all marketing materials, marketing research data, customer and sales information, product literature, promotional materials and data, advertising and display materials (including all underlying designs, samples, charts, diagrams, photos and electronic files related to the foregoing) used to promote the establishment’s green meeting offering. 12. Energy inventory report: includes energy usage indicators related to electricity, natural gas, waste, water, automobile energy usage and renewables. 13. Reduction Programs & Annual Savings: programs and action plans implemented by establishment to reduce and conserve energy/water consumption. The outcome of these programs is revealed in the annual savings records. The annual saving records includes the energy savings occurring in a single year from the energy efficiency measures implemented in that year and from measures installed in prior years that are continuing to provide benefits. 14. Improvement Plans: description of energy/water efficiency measures to be implemented or completed in a certain period of time (1 year, 3 years…). 15. Building Management Systems manual: a book giving instructions or information about the Building Management System. The BMS is a computer-based control system installed in buildings that controls and monitors the building's mechanical and electrical equipment such as ventilation, lighting, power systems, fire systems, and security systems. 16. Promotional Materials: promotional materials are used to market a product or service. It can include sales collateral material, advertisements and even small, everyday products that contain the product or service promoted. 17. Incentives for guest and employees: inducement or supplemental reward given to guests or employees that serves as a motivation to produce a desired action or behavior. 18. Vehicle inventory: a list of vehicles available on hand and owned by the establishment. 19. Water inventory: an inventory that shows how water is consumed, used, or otherwise involved in a particular process or place 20. Program materials, signs & brochures: establishment should offer guests the option to have their towels and linens laundered each day to reduce water consumption. Such communication with guests can be done in form of signs and brochures, establishment can use door handle hangers, tent cards or other in-room signage. DET Hotel Sustainability Requirements & Documentation | 2024 52 21. Housekeeping records of participation: housekeeping records documenting the participation of guests to reuse linens and towels. 22. Waste Inventory: the list of all regulated wastes and emissions from all operations. 23. Toiletry Inventory and recycling records: the list of all toiletry inventory and corresponding recycling records, including details of the types of products dispensed in bulk or recyclable packaging. 24. Procurement records: documents relevant to the pre-tendering, tendering and contract administration phase for all purchases related bathrooms and toiletries. 25. Reduction action plan: document listing what steps must be taken in order to achieve a specific goal in regard to the DET sustainability requirements. 26. Facility floor plans: drawing to scale, showing a view from above, of the relationships between rooms, spaces, traffic patterns, and other physical features at one level of a structure. Floor plans should show designated smoking/non-smoking rooms. 27. Procurement records & inventory lists: documents relevant to the pre-tendering, tendering and contract administration phase for all purchases, including food. The inventory lists include a detailed list of current articles, goods, property, etc., 28. Invoices for paints, carpeting, paper products: under procurement records explained in point 27, invoices for all paints, carpeting and paper products purchasing should be available. 29. Invoices for fish and seafood purchases: under procurement records explained in point 27, invoices for fish and seafood purchases should be provided. 30. Partnership agreements or equivalent records of community support: formal arrangements made with an individual, association, private sector organization or public institution to provide a program, service or resource that will help support the community. DET Hotel Sustainability Requirements & Documentation | 2024 53

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