Content
Week 2 Exercise: Formulating a Job Description
Week 3 Exercise: Formulating Interview Questions
SliceU General Manager Job Description
Week 4 Exercise: Creating an Onboarding Program
Week 2 Exercise: Formulating a Job Description
SliceU has provided you with a completed Position Analysis Questionnaire (PAQ). This PAQ is
for an existing role at SliceU- the cashier position. This role involved handling money, interacting
with customers, and helping out around the restaurant. Using this information, develop a job
description that can be used to hire additional cashiers in the future. Add the job description
information to the template below.
Company Name:
SliceU
Job Title:
Cashier
Location:
(n/a for this position)
Terms of Employment:​
(part-time, full-time, hourly, salaried, etc.)
This position is a part-time hourly role.
Salary/Rate:
$16/hour
About Us:
(short description of SliceU)
SliceU is a pizza restaurant dedicated to providing
the freshest food with the highest quality. We
believe with this in mind we can give the best
service that keeps clients satisfied and coming
back for more!
About the Role:​
(short description of the position)
We’re looking for a cashier with a good attention
to detail. This is a role for an individual that can
work in a fast paced environment while providing
top-tier customer service.
Responsibilities:
1.​ Direct handling of customer orders
(list at least 5)
2.​ Receiving and handing back accurate
amounts of money to clientele
3.​ Helping around the restaurant
4.​ Handling phone calls that the restaurant
receives
5.​ Accurately answering any questions
clients might have
Requirements:​
(list at least 5)
1.​ Excellent accuracy in handling and
counting money
2.​ Extraordinary customer service skills
3.​ Must be able to work in a fast-paced
environment
4.​ Must be able to multi-task multiple tasks at
once
5.​ Must be able to work with as a team
Candidate Requirements:
(education, certifications, etc.)
No previous education required
Previous cashier experience considered a plus
Reporting Relationship:
(who this position reports to and who
reports to this position)
This position reports directly to the floor
supervisor when on duty.
Week 3 Exercise: Formulating Interview Questions
SliceU has provided you with a job description for another position- a location general manager.
This role is focused on the day-to-day operations of a SliceU location and involves personnel
management, handling money, customer service, delivery logistics, and scheduling staff. Using
this information, formulate 5-10 questions that would be useful when interviewing future
candidates. Remember, these potential questions should be related to the position. Also, they
should be open-ended when possible. Add the interview questions to the template below.
SliceU General Manager Job Description
Company Name: SliceU
Job Title: General Manager
Location: Across the US
Terms of Employment: Full-time, Salary
Salary/Rate: Range from 55,000/yr to 65,000/yr DoE
About Us:
​
SliceU is a popular pizza chain that is perfect for college students who crave a delicious slice late
at night. With locations situated near college campuses across the country, SliceU has become a go-to
spot for students looking for a quick and satisfying meal. One of the standout features of SliceU is our
late-night hours. While many restaurants close up shop before midnight, SliceU stays open until 1 am or 2
am, catering to the needs of hungry students who burn the midnight oil.
About the Role:
SliceU is hiring general managers at locations across the country. This fast-paced, fun, and
varied position is for people who want to have fun, and make people happy. SliceU’s pizza professionals
won’t stop until the customer is happy and you would be the person making sure that happens every time.
You will manage that staff at a location, ensuring that staffing needs are met in a business where demand
swings depending on the time of year and the time of day too! Depending on the needs of the store, you
might need to handle money, process transactions, and help customers. You’re in charge of the
restaurant and the next Slice is for U!
Requirements:
●​ Incredible customer service and communications skills
●​ Ability to work in a fast-paced, ever-changing environment
●​ Great team-management skills to keep our pizza pros happy
●​ Flexibility to work when the restaurant needs you
●​ Prior experience in hospitality management a plus
Responsibilities:
●​ Personnel management including staffing and scheduling
●​ Customer service for SliceU patrons
●​ Handling logistics for a busy delivery restaurant
●​ Occasionally completing transactions for customers
●​ Ensuring restaurant is stocked appropriately
Candidate Requirements:
●​ No specific education requirements
●​ Previous experience with hospitality POS systems is a plus
Reporting Relationship:
●​ All hourly workers at a location report to this position
●​ This position reports directly to a district manager
Interview Questions for SliceU General Manager Role
1.​ What’s an example of a time where you had to be a leader of a group of people?
2.​ How do you handle problem solving? And what makes you effective at it?
3.​ What are your strengths and weaknesses?
4.​ How do you see yourself as a strong asset to this role?
5.​ Do you have experience working in a similar position?
6.​ Are you able to effectively work late night shifts that you would have to fulfil in this role?
7.​
Have you worked in hospitality before? If so, what was it like from your experience?
8.​ Sometimes we have a rowdy crowd coming in later in the evening. Do you have good
descalation skills?
9.​ What makes you want to be a manager at SliceU
10.​ Do you have any questions for us regarding SliceU?
Week 4 Exercise: Creating an Onboarding Program
SliceU is creating an onboarding program for a new hire. There is a new Junior Marketer
starting in the marketing department. There are a lot of people this new hire will want to meet
and there is a lot about SliceU they will need to learn. As a junior role, they will need to meet
with their team lead, the department head, and the executive team likes to meet with new hires
too.
Using this information,create an onboarding program overview that outlines the first week of the
new hire’s onboarding. You do not need to include specific, names or times etc.- this exercise is
focused on the general activities and tasks that a new hire will complete in their first full, 40hr
week. For example, on the Monday of the week, they will probably need to complete some
orientation activities like filling out paperwork. Add the onboarding outline to the template
agenda below.
Activities for Monday
●​ Fill out required forms to begin working
●​ Get a tour of the facility and where they will be working
●​ Learn company culture
Activities for Tuesday
●​ Meet your team lead and department head
●​ Learn the companies culture as well as policies
●​ Get an employee handbook
Activities for Wednesday
●​ Get assigned a peer that will help with training
●​ Learn more how to properly complete job and reach
expectations
●​ Learn job responsibilities
Activities for Thursday
●​ Continue training on how to fulfil your role with a peer
●​ Get familiar with any technology needed for the role as
well as any logins required
●​ Meet with the executive team
Activities for Friday
●​ Have an HR meeting to assess how the new hire is feeling
●​ Have a lunch with coworkers to ensure new hire feels
integrated with his colleagues
●​ Have a meeting for the new hire to make sure they can
address any questions or concerns going forward