Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore
Shri Vaishnav Institute of Information Technology
EXPERIMENT NO. 2
1.
Title: - To Understand Empathize Phase of Design Thinking by conducting
interview.
2.
Outcome: - Must be able to understand how to gather ideas through interviews
in observe area of the loop.
3.
Objectives: - Get to know users or stakeholders using the oldest trick in
the book: reaching out and talking to them.
4. Theory: When you might use this: If you want to get to know the people you serve,
there’s no substitute for going out and talking to them. A good interview reveals
the world as others see it. This will help you build empathy and identify new
questions to ask.
5. Practical: - Conversation between client and employee during the interview:
Interviewer (Priya): Hello Rohit, can I ask you some questions
about the use of internet in daily life?
Rohit: Yes, sure.
Priya: How often do you use the internet?
Rohit: I use the internet every day.
Priya: For what purpose do you use the internet?
Rohit: I use the internet for studying, watching videos, and
searching information.
Priya: Do you use the internet for online classes?
Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore
Shri Vaishnav Institute of Information Technology
Rohit: Yes, sometimes I attend online classes and download
notes.
Priya: Do you use the internet for communication?
Rohit: Yes, I use the internet for chatting and video calls with
friends and family.
Priya: Do you use the internet for entertainment?
Rohit: Yes, I watch movies and listen to music online.
Priya: Do you think the internet is useful in daily life?
Rohit: Yes, the internet is very useful because it saves time and
gives information quickly.
Priya: Are there any disadvantages of the internet?
Rohit: Yes, too much internet use wastes time and affects
studies.
Priya: Thank you for the interview.
Rohit: Welcome.
Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore
Shri Vaishnav Institute of Information Technology
6. Viva Questions
1) Explain loop and its 3 parts in design thinking.
A. The loop in Design Thinking (DT) is a continuous process used to
understand problems and create better solutions. It is called a loop because the
steps are repeated again and again until we get the best result.
In Design Thinking, we observe the user, reflect on the information, and
make improvements, and then repeat the same process if needed.
Steps of the Loop
1. Observe
In this step, we watch and understand the users and their problems. We
study how they use a product or service in real life.
2. Reflect
In this step, we think about the information we collected. We try to
understand the main problem and what improvements are needed.
3. Make
In this step, we create or improve a solution based on what we learned from
observation and reflection.
2) How can interviews help in observing part of the loop?
A. Interviews help in the observation part because they allow us to
understand the user's thoughts and experiences. When we ask questions, we
learn about the user's problems and needs.
Interviews help us:
 Understand user behaviour
 Know user problems
 Learn user opinions
 Collect useful information
This information helps us observe the real situation better and understand the
user clearly.
Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore
Shri Vaishnav Institute of Information Technology
3) What are few basic questions during interview phase irrespective of the
project or product?
A. Some basic interview questions that can be asked in any project are:
1. What is your name and occupation?
2. How often do you use this product or service?
3. What do you like about this product or service?
4. What problems do you face while using it?
5. How can this product or service be improved?
6. Why do you use this product or service?
7. When do you usually use this product or service?
These questions help in understanding the user's experience and needs.