Final review sheet BUSI 1215
In addition to the topics on review sheet 1, please know the following topics well.
The test will be an online test so it is assumed that you will have your notes, videos,
powerpoint slides and text available and you can use any or all of these in doing the test.
You cannot, however, discuss the test or answers with anyone or use any website
including chatbots in the completion of this test.
The questions, like on the midterm will focus on application of concepts and theories.
Communications
The communications process and all of its elements
Barriers to communications
Media richness
Formal vs. informal communications
Power and Politics
Sources and types of power
What is power
What does power depend on, are there substitutes for power
Political behaviours
What are they?
How can political behaviours be used?
Be able to apply theory.
Conflict & Negotiation
What is conflict
Conflict process
Types of conflict
Benefits and costs of conflict
What contributes to conflict
How to manage conflict
Negotiation process-what is it?
Distributive vs. integrative negotiation.
Characteristics of each and how each works
Bargaining Zone and BATNA
Third party assistance in negotiation
Know various types
Decision Making:
Rational decision making model
Know the assumptions of the model
Know bounded rationality & Satisficing
Group decision making
Advantages and disadvantages
Groupthink-what is it-Ways to avoid it
Group shift- What is it?
Organizational Culture:
What is Org Culture and what impact does culture have on the organization
How can you determine an organization’s Org Culture?
What are the levels of Culture
Is a strong culture good? And how is culture developed?
Group think, what is it and why is it an issue?
Structure:
Parameters of structure (Fayol’s descriptors) what are they?
Typical structures
simple
Departmental or Bureaucratic
Matrix
Self managed work team -and boundaryless structure
Modular and virtual structures
Leadership:
Know the leadership theories presented including:
Trait theory
Behavioural leadership including Fiedler, situational leadership and Path Goal
theory
Transactional and transformational leadership
That is all, but have to know all material and how to apply it.