HOTEL PROBLEMS
The room is not clean.
There’s no hot water in the shower.
The air conditioner or heater is not working.
The Wi-Fi signal is weak or not working.
The bed is uncomfortable.
There is too much noise from other rooms or outside.
The TV or remote control is broken.
The room key/card doesn’t work.
There’s no soap, shampoo, or towels in the bathroom.
The minibar is empty or hasn’t been refilled.
The room has a bad smell.
The check-in process is too slow.
The hotel staff is unhelpful or rude.
There are extra charges on the bill that you didn’t expect.
The food at the hotel restaurant is not good or too expensive.
The elevator is out of order.
The promised view from the room isn’t as advertised.
The room is too hot or too cold, and the thermostat doesn’t work.
The parking is full or too expensive.
The wake-up call didn’t happen as requested.
Follow-up Questions:
Have you ever had a bad experience in a hotel? What happened?
If you were the hotel manager, how would you handle a guest
complaint?
How would you react if your room wasn’t clean when you checked
in?
What’s the worst problem you could face in a hotel? Why?
Do you think it’s better to complain immediately or wait until checkout? Why?
What would you do if the hotel staff didn’t help solve your
problem?
Have you ever complained at a hotel? Was the issue resolved?