Romana Květoňová Training Specialist IAEA Division of Nuclear Power Webinar Series on Training and Qualification for Nuclear Facility Personnel | IAEA By attending this 6th webinar, you’ll be able to: ▪ Explain the relationship between training and succession planning; ▪ Describe how knowledge transfer is supported by training; ▪ Explain the interface between industry and educational institutions. Shirley Mabika Human Resources Operations Manager, Koeberg NPP, Eskom, South Africa Susana del Álamo Caballero Operations Excellence Manager, Tecnatom, Spain Alesia Iunikova Director, Centre for International Cooperation, RosatomTechnical Academy, Russia Shirley Mabika Human Resources Operations Manager ▪ ▪ ▪ ▪ ▪ ▪ More than 21 years of experience in HR Started career in Eskom Head Office as a Senior HR Advisor Spent 18 months in Eskom Office in London as HR Manager Continued career in Eskom as HR operations Manager Currently working in Koeberg NPP Nominated as Senior Manager of the Quarter for Customer Satisfaction and Excellence in 2018. Succession Planning &Training IAEA Webinar Presented by: Shirley Mabika Human Resources 30 September 2021 CONTENTS NO. DESCRIPTION 1. Definition and Purpose of Talent Management 2. Eskom Talent Management Framework 3. Effective Talent Management System 4. Eskom Talent Boards 5. Eskom Talent Board Process 6. Career Conversation 7. Talent Profile 8. 9 Box Matrix 9. Succession Planning and Management 10. Training and Development 11. Transitional Leadership Training Definition & Purpose of Talent Management Definition of Talent Management: Purpose of Talent Management: Talent Management is the focused effort to effectively acquire and retain high performing individuals in positions of strategic importance to the business, as well as providing training to develop their skills while contiuously inspiring them to enhance performance . Eskom has adopted a talent management philosophy in all its people processes to enhance its human resource practices but applies talent tools to specifically segmented positions and individuals. Talent Management differentiates talent through a segmentation process aligned with business priorities. It also ensures that Eskom attracts, develops and retains a high-performance workforce. With growing skills shortages and increasing competition for skills, effective Talent Management will help to ensure that Eskom has the human capability to achieve its business goals. Proactive Talent Management ensures that the right people, with the right skills, are in the right job, at the right time delivering business results. 3 Eskom Talent Management Framework (Linking to other HR processes) Business/ Workforce Alignment Talent Demand Talent Boards Business Re sults Attract & Discover W orkforce Performance Results W orkforce Talent Strategy Busine ss Strate gy Talent Supply Develop & Deploy Retain & Sustain Workforce Innovation 4 Talent Management Talent Management in Eskom focuses on the following: Acquire Retain Develop It is complemented by the existing HR processes such as: 5 Best Practice for an TM effective system Eskom Talent Boards The Talent Board Conversation toolkit is focused on creating robust conversations around: Talent Plotting : Distribution of Talent Talent Board Action Items Follow Up Talent Movement Talent Profile Talent Actions: Retention, Development, Promotion, Transition The essence of the conversation is to create challenging, objective and valuable debate around available talent within the organisation, review people capability and identify areas that require developement Talent Board Process (Input & Output) Process Inputs Outputs Talent Board Conversations # 6 # 5 Nexxt t po ss itoo n d Tar r ge Possss Cur r r r e n pl anned ibb le Reaadd inn ss e Possi itonI n n99 bb oo x ( i( i n yrs Com mmme nn tss orcummbe cummb if n successorrPossi itonoo if nc n tdat t es ntI tnc nt t # 4 # 3 # 2 # 1 Psychometric & Competency Reports Car eer Car eer Aspir As pir aations ti o ns Discussion Dis cu ss i on Tem plate Tem plate Candidate Career Profile Corporate/Eskom Talent Board Divisional/ Functional Talent Board BusinessUnit Talent Board Talent Board Conversation Guide & Tools Performance Appraisal Talent Board Conversation Guide & Tools Positions plotted on pipeline 9 Box Matrix Bench Strength Sum mary Succession Plan Plan Succession Position Ready nnRe ooe R ww ady Cte a o rm mmen Positio nReady ady l laCo term e ts n Development Plan Developm ent Pla n Succession Plan Action Due Action 1 Action 2 Action 10 Action 11 Action 11 Action 14 Action 12 Status complete open open open complete open complete today Action 13 complete Individual Development Plan Talent Develop m e nt Propositio n TBAction Plan TM FRAM EWORK Talent I NDI CATOR Talent Dis t r ibut ion RATI NG Dem and and Supply Succes s o i n Pool I nduct ion At t r act and Dis cover Talent Development Plan M is sion Cr it ic al Vacancies Appoint m ent s Over view of wor kf or ce Ret ir em ent s Ret ain and Sus t ain Talent Los s Ris k Pr of ile Pr om ot ions Succes s o i n plan im plem ent at ion Deploym ent Develop and Deploy Talent Developm ent I nt er vent ions Talent Enablem ent M anagem ent Tr aining Talent Boar d M eet ings Talent Boar d Follow up Act ions High Priority Positions TM Scorecard 8 Career Conversations Why are they important? Better understanding of the individual (both personally and professionally) Equips line managers with the necessary information to plot employees on the 9 Box matrix Opportunity to provide open, honest and constructive feedback to the individual Enables alignment of individual career aspirations to organisational objectives 9 Crystal Mabuza – Senior Advisor Talent (P15) JOB FIT BEHAVIOURAL DemonstratedCompetence – 360LBE Manager (50%) Peers & Staff (50%) Final Score Unique Identifier Revision Effective Date Review Date H RELATED EXPERIENCE Yes Readiness Period Now RETENTION PRIORITY H STRENGTHS What are the strengths that the employee has demonstrated? 18 Potential Successor (Next Level) ESKOM SERVICE 15 DISABILITY No • • • • • • Manages the Talent management process very well Retention Actions What are the proposed action plans to be considered in retaining the employee? • • In-depth exposure in the functional area of Talent and Skills Acting inSenior Management role Ability toadjust and learn quickly Very positive individual Very committed and dependable Good knowledge of HR Processes Customer focused and professional FIT TO EXECUTION OF ENTERPRISE WIDE GOALS CRYSTAL MABUZA GENDER RACE Female African 35 Impact- Performance What the employee has delivered that has had an impact on the divisional/ departmental/ organisational goals and objectives 240-131151884 1 June 2020 June 2023 DEVELOPMENT AREAS / ACTIONS 1 UNIQUE NO: 3931264 POSITION: Senior Advisor TALENT MANGR ADE: P15 MANAGE R SHIRLEY MABIKA PROPOSED ACTIONS HIGHEST QUALIFICATION Current Placement on 9 Box Matrix = Ready Now B.Soc.Science Career Aspiration: HR/OPS Manager or Chief Advisor High-level key actions to be considered: Opportunity PA SCORE = to act or stand-in CURRENT 9 BOX POSITION Ready Now What are the proposed developmental areas/actions to be considered for the employee? • • • • Leadership training International Exposure Desktop Benchmarking Networking i.e. attend IPM conferences andother industry related seminars POTENTIAL SUCCESSORS Who are the potential successors for this position? - Portia Jacobs - Peter Smith H Poor Performers = L M P E R F O R M A N C E Solid Performers = Hi-flyers = Succession Planning Definition Process of building the internal capability, skills and talent pipeline across management levels and critical roles to ensure business continuity and competitiveness. 2021/09/22 14 Succession Planning Process Steps 6. Prepare Development Plans 5. Analyze variances 4. Assess current resources 3. Identify and communicate required competencies 7.Select method to appropriately fill vacancy 2. Identify future needs 1. Communicate the framework 8. Evaluate 15 Objectives of Succession Management To enable the business to achieve its strategic objectives through the following: • Ensuring a continuous supply (short, medium and long-term) of an adequate number of skilled leaders, professionals and specialists. • Enable leaders, professionals and specialist to perform at appropriate levels. • Ensuring that development and learning experiences address competencies (skills, knowledge and values) for different levels. • Ensuring sustainable knowledge transfer of employees that are considered retirement risk. 16 Principles of Succession Management Succession management and planning will: • Focus on succession management for high priority positions, roles and key jobs. • Focus on developing leaders, professionals and specialists for identified positions • Focus on both traditional and innovative approaches to supply talent in key roles and jobs • Guide career mobility for talent and succession pools. • To be managed across the operating unit rather than within business areas. 17 Koeberg Nuclear Operating Station Succession Map Hayley Smith Chief Operating Officer CURRENT INCUMBENT/S Chief Nuclear Officer General Manager Power Station POSSIBLE IMMEDIATE REPLACEMENTS Sipho Scarlett Maxw ell White Mike Jackson Jodi Smith Lerato Kgomo KennyLefu POSSIBLESUCCESSORS: 1-2 YEARS Zayne Zinedine Veli Mokone Victor Mjokololi Gretchen Scott Mirriam Name Paula Hept Shirley Zulu Kenneth Hapelt Zoe Midfielder POSSIBLESUCCESSORS: 3+ YEARS Ntombi Karrim Elsie 2021/09/22 Hlamolo Karin White Sim Fexile Xoxo Rabadu 18 Career Maps Executive Summary • Koeberg has identified a need to standardise the career maps for all HOD positions and identified senior positions. • The maps document will provide individuals with clear guidance on the experience, skills and attributes required and enable them to better align themselves with their aspirational positions and long term career prospects. • In addition, it will provide the organisation with a quick reference document to be used in succession planning, enabling the organisation to easily identify individuals with the requisite experience, skills and knowledge to fill vacant positions. 20 Career Map | Plant Manager Desired Required Experience* Preferred Experience* in 2 of 3 areas Plant management related experience Project related experience Oversight / Support service related experience Other Experience At least 2 of the following At least 1 of the following At least 2 of the following At least 1 of the following Manager of: Manager of / Worked In: Responsible position in: Worked in Nuclear Safety Assurance QualityAssurance Licensing Training Commercial Services Finance GMR2 ISED Nuclear Services Rad Protection Chemistry Inspection and Test Business Support Operating Maintenance Engineering Outage Management Project Management Project Readiness Work Management Knowledge, Skills, Abilities and Training Required Preferred Technical Bachelors Degree KORC Principal Leadership Development Member of Procurement or Investment Committee Counterpart in a WANO Peer Review SRO License / Certification / NEP SMP (Stellenbosch or equivalent) WANO Peer Review (USAPlant) Senior Nuclear Plant Manager Contract Management * Ideally experience is gained through two+ years in the role This chart provides guidance on the progression and experiences desired for the indicated position. Circumstances and needs can vary Training and Development Leadership Development Steering Committee for NOU Purpose: • Setting the strategic direction and guidance on any leadership development matters • Ensure that there is oversight of all initiatives and to promote a culture of continuous learning • Endorses learning and development opportunities to strengthen leadership and management capacity of the NOU Initiatives and actions that are being driven by Line with support from HR and Eskom Training Academy: • NOU & KNPS Senior leadership personality assessment and team profiling • VOLT Training on Difficult Conversations, Influential Coaching & ETDM • INPO First Line Leadership Essential & Next Level Leadership • Middle Manager Programme (MMP) • Supervisor Development Programme (SDP) • Transitional Leadership Training • Basic HR training Eskom Leadership Brand Pillars The purpose of the Leadership Development Programme is to provide our supervisors and managers with the necessary mindset and leadership competencies to lead themselves and their teams, through alignment with the Eskom Leadership Brand Pillars. 23 Transitional Leadership Training Purpose The overarching purpose is to build leadership capacity across various levels in the organisation by providing transition programmes so that leaders can naturally step into their new roles with the ability to effectively manage, collaborate and contribute towards business results. Focus will be predominantly on 3 levels of management: • Newly appointed leaders in the role of senior manager (from middle manager to senior manager or specialist to manager) • Newly appointed leaders in the role of middle manager (from supervisor to middle manager or specialist to manager) • Newly appointed leaders in the role of supervisor (from individual contributor to team leader) • Susana del Álamo Caballero Operations Excellence Manager ▪ Promotion of elevated level of excellence ▪ Quality supervision in training process ▪ Analyse and Incorporate best practices from INPO/WANO/IAEA/NRC/ CSN and Benchmarking ▪ Promotion of continual improvements ▪ Member of SNNTA (South-eastern states nuclear training association – Operations training) ▪ Corrective action program in training KNOWLEDGE TRANSFER INTERNAL HOW KNOWLEDGE TRANSFER IS SUPPORTED BY TRAINING Susana del Álamo Caballero Operations Excellence Manager TECNATOM KNOWLEDGE TRANSFER INTERNAL. HOW KNOWLEDGE TRANSFER IS SUPPORTED BY TRAINING 1 Knowledge in Organizations. Training and Succession Planning 2 Application Cases. Scope and Outputs 3 Key Points summary KNOWLEDGE TRANSFER INTERNAL. HOW KNOWLEDGE TRANSFER IS SUPPORTED BY TRAINING 1 Knowledge in Organizations. Training and Succession Planning 2 Application Cases. Scope and Outputs 3 Key Points summary KNOWLEDGE IMPLICIT KNOWLEDGE EXPLICIT KNOWLEDGE NECESSITY Analysis Design Organization Evaluation Development CHALLENGE Implementation Succession planning IMPLICIT KNOWLEDGE. PROCESS (NECESSITY + CHALLENGE) KNOWLEDGE CAPTURE • Interviews (formal an informal) • Table-top meetings • Life experience (story’s) ORGANIZE KNOWLEDGE INTO USABLE PACKAGES • Video recording of executed tasks • Review video recording • Summaries / Notes in procedures • Types of knowledge • Pedagogical approach • Generation of the digital pills or training materials AVAILABILITY (IN TIME AND PLACE) • Different strategies – Knowledge transfer is supported by training • From “synchronous face to face” to “asynchronous non face to face” • SOUL platform (Knowledge management) • Synchronous face to face • NPP data base KNOWLEDGE TRANSFER INTERNAL. HOW KNOWLEDGE TRANSFER IS SUPPORTED BY TRAINING 1 Knowledge in Organizations. Training and Succession Planning 2 Application Cases. Scope and Outputs 3 Key Points summary APPLICATION CASES. SCOPE (2) COFRENTES NPP (1) ENUSA-ENSA Scope Scop e (3) TECNATOM Scope APPLICATION CASES. OUTPUTS (1) ENUSA-ENSA Fuel Handling Tools. Receipt of new fuel (tools and activities) Expert knowledge Brief Introduction Enter login and password Video s Select the tool Mock ups & simulator https://enusaensaaie.learningwithsoul.com OE & Precautions APPLICATION CASES. OUTPUTS (1) ENUSA-ENSA APPLICATION CASES. OUTPUTS (2) COFRENTES NPP. Non licensed operators /Maintenance LECTURE IN PLANT REAL PLANT APPLICATION CASES. OUTPUTS (3) TECNATOM. Turbine Inspection Expert knowledge Enter login and password “FOSTERING A CULTURE OF LEARNING” https://people.learningwithsoul.com Select expert DESCRIPTIONS Process and relevant milestones VIDEOS Real Experiences APPLICATION CASES. OUTPUTS (3) TECNATOM. Non-Destructive Test Validation Techniques “How to” Real cases. Challenges APPLICATION CASES. OUTPUTS (3) TECNATOM. Non-Destructive Test Validation Techniques “FOSTERING A CULTURE OF LEARNING” THE PROCESS “APPLY KNOWLEDGE” CHALLENGES- REAL CASES/ROLE PLAY HOW WE DO IN SPAIN ENROLL KNOWLEDGE TRANSFER INTERNAL. HOW KNOWLEDGE TRANSFER IS SUPPORTED BY TRAINING 1 Knowledge in Organizations. Training and Succession Planning 2 Application Cases. Scope and Outputs 3 Key Points summary KEY POINTS SUMMARIES 1. KNOWLEDGE MANAGEMENT MODEL 2. CAPTURE THE KNOWLEDGE AND CONVERT INTO A “CONSUMABLE PRODUCT” • Experts to capture knowledge • Digital Transformation/Usable packages • Platform supporting THANKS FOR YOUR ATTENTION Susana del Álamo Caballero Operations Excellence Manager TECNATOM salamo@tecnatom.es Alesia Iunikova Director, Centre for International Cooperation, Rosatom Technical Academy, Russia • Team lead for IAEA Technical Cooperation Projects on National Nuclear Infrastructure Development; • Programme manager for different cooperating activities for IAEA; • Chair of the IAEA Working Group “Education and Academics”; • IAEA Consultant with SMR-team; • IAEA Consultant with the RR-team. Interface between industry and educational institutions: establishing the MSc programme on EPR IAEA Webinar No.06 on Training the next wave - Feeding the talent pipeline, September 30, 2021 Head of the International Training Centre, Moscow branch, Rosatom Tech Ms Alesia IUNIKOVA Contents 01 Introduction 03 Russian Capacity Building Centre on EPR 02 Good practices and plans for future 04 Cooperation between Industry and Educational Institutions Introduction 2018 (62-nd IAEA GC): Trilateral Practical Arrangements between IAEA, Rosatom Tech and Emergency Response Centre of Rosatom Location: St Petersburg Area of cooperation: Capacity building for Nuclear Safety, Radiation Protection and Emergency Preparedness 51 Rosatom Technical Academy and Emergency Response Centre of Rosatom (ERC) The mission of ERC is to fulfill state tasks of nuclear and radiation safety and the achievement of leadership in the field of response to radiation accidents The mission of Rosatom Tech is to increase the professionalismof employees in the global nuclear technology field to meet the sustainable development goals 2018 (62-nd GC): Trilateral Practical Arrangements between IAEA, Rosatom Tech and Emergency Response Centre of Rosatom 52 Rosatom Tech and ERC Geographic (HQ and Branches) ERC St Petersburg HQ VVER-1200 (GEN 3+) Connection to the grid, (2 units) 09/03/2018, 2020 First in the World Floating NPP (built in St Petersburg) Connection to the grid December 2019 800 km Moscow branch EPRON Moscow Brach Seversk branch Glazgov branch 550 km First in the World (GEN 3+) VVER-1200, connection to the grid ( 2 units) 05/08/2016, 01/05/2019 Novo Voronezh branch 1st in the World NPP Connection to the grid 27/06/1954 53 Rosatom Tech and ERC Rosatom Technical Academy provides additional professional education in accordance with Russian legislation. Levels of training programmes: Vocational training Vocational retraining Continuing education Training programmes are developed in accordance with: Occupational standards Qualifications Systematic Approach to Training ROSATOM Emergency Response Center provides additional professional education in accordance with Russian legislation. There is a division Rescue Training Center having the main objective to improve the existing and obtain new competencies required for the professional activities of the personnel of the Emergency Response Center and ROSATOM’s organizations. 54 Areas for Cooperation Assistance in education, training and capacity building including cooperation in the development of training courses focusing on development of human resources in the fields of nuclear safety, radiation protection, emergency preparedness and response CBC activities refers to the following topics: ➢ Nuclear safety and radiation protection; Leadership and Management for Safety; ➢ Establishment of centers for Emergency Preparedness and Response. ➢ with regard to the EPR: ➢ Emergency preparedness and response to nuclear emergencies; ➢ Emergency preparedness and response to radiological emergencies. 55 International Certification ➢ ➢ ➢ January 28, 2020 the certificate of compliance with the requirements of ISO 9001: 2015 in the field of information, consulting and educational services in the nuclear industry was issued 3 sites: Obninsk, St Petersburg and Novovoronezh 56 National Level 274 266 100 121 74 145 150 180 200 300 337 RUSSIAN SPECIAL I S T S TRAIN E D IN ROSATOM TECH AN D ERC: RESCUE R S, DOSIME T R IS T S , DECON TAM I N A TO R S 2 0 15 2 0 16 2 0 17 ROSATOM TECH 2 0 18 2 0 19 2 0 20 ETC 57 International Level September 2018: Interregional Training Course on Preparation of EPR Plans – 1 week (18 specialists from 16 countries have been trained); November 2018: Group Scientific Visit on Emergency Planning – 1 week (4 specialists from Bangladesh participated in the visit) December 2018: 3 days seminar for Belorussian participants; June 2019: 2 days seminar for participants from Kazakhstan; April 2019: Basic Responses to Radiological Incidents with Practical Exercises – 1 week (10 specialists from Bolivia were trained); spanish April 2019: Principles of National Emergency Preparedness and Response System – 2 weeks (10 specialists from Bolivia were trained). spanish 58 EPR Education Track in Russia and Synergy with the IAEA MSc Programme IAEA recommendations and legal framework 11 yrs preuniversity education Bachelor (4 yrs) Master (2 yrs) PhD (4 yrs) IAEA Master’s Degree Programme Specialist (5.5 yrs) • • • The Federal State Educational Standard of Higher Education 20.03.01 Technosphere Safety (Bachelor’s degree programme) – adopted in 2016 The Federal State Educational Standard of Higher Education 20.04.01 Technosphere Safety (Master's degree programme) – adopted in 2015 Graduates can apply for vacant positions providing for employment in the field of emergency preparedness and response at the enterprises of ROSATOM IAEA Master’s Degree (2 weeks/1 programme month) (theory and practice) Rosatom Tech & ETC training module Pilot of the IAEA MSc Programme in Russia IAEA Master’s Degree programme Rosatom Tech & ETC (theory and practice) • • • • • • POLITECH Higher School of Technosphere Safety AcadeLife Safety Laboratory International bachelor's degree programmes International master's degree programmes Double degree programmes International continuing education programmes Summer schools Grants and scholarships Institute of Civil Engineering Technosphere Safety Laboratory Year of study 1 2 3 4 Bachelor Master Postgraduate 96 103 121 106 95 91 3 7 3 7 School of Fire Safety Master’s Programme on EPR Marie Skladowska-Curie Fellowship Programme (MSCFP) aims to help grow the number of women in the nuclear field, supporting an inclusive workforce of both men and women who contribute to and drive global scientific and technological innovation. • female candidates • acceptance by an accredited university for a relevant Master’s programme • preference will be given to those applicants with an above average academic credentials (75% or above or GPA > 3.0 out of 4.0) 11 October 2020 10 Decem ber 2020 Septem ber 30, 2021 Deadline for applications Notification of candidates Deadline for applications 61 EPR Master’s Programme Roadmap MoU signing ceremony, December 17, 2020 • Opened for 15 students • Implemented by Saint Petersburg Polytech University in cooperation with Rosatom Technical Academy and Rosatom Emergency Response Centre and International Partner Universities • December 17, 2020 – MoU on Capacity Building in EPR signing ceremony Preparatory work Launch 2020 2021 First graduates 2022 Education process 2023 Infrastructure: Rosatom Tech Simulator for medical training Educational radiometric laboratory Class with computer simulators Dosimetry devices 63 Infrastructure: ROSATOM Emergency Response Centre Rescue equipment Drones for site investigation Scanning of water area Devices for radiation inspection 64 Involving Young Women to STEM Specialties Mentoring workshop St Petersburg female students October 14, 2021 EURASIAN WOMEN’S FORUM Take Away and Further Development of the Programme • to meet Global Challenge of Competition for HRD between industries early professional focus and orientation is needed • to transfer competencies from vendor country to recipient country with the international expertise with IAEA component is beneficial • IAEA platform that helps to establish cooperation between Universities around the Globe: double degree diplomas Thank you for your attention! Ms Alesia IUNIKOVA Director of Centre for International Cooperation, Moscow branch, Rosatom Tech Mob.: +7 (910) 594 6789 E-mail: aviunikova@rosatomtech.ru www.rosatomtech.ru 2020-09-30 All registered participants will receive a short post-webinar survey with a link to the recording, including your suggestions for future topics. This will strengthen the experience and we would be grateful for your advice on how to move forward. Thank you for your feedback in advance.