How to Prepare for Avaya
62420T Certification?
62420T Certification Made Easy with nwexam.com
62420T Exam Details
Vendor
Avaya
Exam Code
62420T
Full Exam Name
Avaya AXP Public Cloud Agent
Number of Questions
20
Sample Questions
Avaya 62420T Sample Questions
Practice Exams
Avaya AXP Public Cloud Agents (ASUC-0001)
Practice Test
Passing Score
70%
Time Limit
30 minutes
Languages
English
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How to Prepare for 62420T Exam
❏Know and study complete syllabus content from Books
❏Perform enough practice with Avaya system with related Avaya
62420T certification subjects
❏Identify the key configuration, workflow and data flow
❏Perform with online practice exams on NWExam.com for Avaya
AXP Public Cloud Agent
❏Identify your weak areas from practice test and do more practice
with system
❏Repeat practice exams and try to score 100% on www.nwexam.com
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Avaya 62420T Certification Syllabus Content
Topic
Use Avaya Workspaces and initialize the client
Use the client features that support all types of interactions
Use the client to do research
Access and utilize features for voice interactions
Access and utilize features for chat interactions
Access and utilize features for messaging interactions
Receive coaching and barge-in for chat or messaging
Explain how contacts can be used
Explain the use of integrations with CRM applications
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Avaya
62420T
Exam Questions
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01. In Avaya Workspaces, what is the role of CRM
integrations during a live customer interaction?
a) No role during live interactions
b) To integrate with social media profiles only
c) To provide comprehensive customer insights and previous
interaction history
d) To display only basic customer information
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ANSWER:
c) To provide comprehensive customer
insights and previous interaction history
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02. How does the multi-interaction handling feature
affect the performance of agents using Avaya
Workspaces?
a) Improves efficiency by allowing handling of multiple
interactions simultaneously
b) Decreases efficiency due to confusion
c) Has no impact on performance
d) Only allows handling of similar types of interactions
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ANSWER:
a) Improves efficiency by allowing handling of
multiple interactions simultaneously
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03. What aspect of CRM integration is most
beneficial for immediate access to customer
information in Avaya Workspaces?
a) Scheduled data updates only
b) Manual entry of CRM data
c) Access to CRM through external devices
d) Real-time data synchronization
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ANSWER:
d) Real-time data synchronization
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04. How does Avaya Workspaces ensure that voice
interactions are handled without interruptions from
other types of interactions?
a) By disabling chat and messaging features during calls
b) Using dedicated channels for voice calls
c) Prioritizing voice packets on the network
d) It does not differentiate between interaction types
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ANSWER:
a) By disabling chat and messaging features
during calls
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05. Which feature is crucial for effective management
of high-volume chat interactions in Avaya Workspaces?
a) Single chat window operation
b) Quick response templates
c) Bulk message sending
d) Automated greeting messages
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ANSWER:
b) Quick response templates
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More Info on Avaya Certification
▶For more information on Avaya Certification please refer
to FAQ.
▶A Avaya 62420T certification is increasingly becoming
important for the career of employees in IT field.
▶The fees information are for the informative purposes
and do not serve as an official offering and are subject to
change.
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More Info on Avaya Certification
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