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20320T Certification
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Avaya 20320T Exam Detail
Vendor
Avaya
Exam Code
20320T
Full Exam Name
Number of Questions
Avaya Administering AXP On-Prem (formerly
Avaya Aura CC Elite) R8
40
Sample Questions
Avaya 20320T Sample Questions
Practice Exams
Avaya AXP On-Prem (formerly Avaya Aura CC
Elite) Administrator (ASAC-0018) Practice Test
Passing Score
70%
Time Limit
60 minutes
Languages
English
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How to Prepare for 20320T Administering AXP On-Prem
(formerly Avaya Aura CC Elite) R8 Certification
❏Try to know about Administering AXP On-Prem (formerly Avaya Aura CC
Elite) R8 books.
❏Go through 20320T syllabus and try to cover each topic.
❏Go through Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8
sample questions which will give you idea about the real exam.
❏Try to perform well on Avaya Administering AXP On-Prem (formerly Avaya
Aura CC Elite) R8 with NWExam.com.
❏Identify the weak areas from 20320T syllabus and try to focus on those
topics.
❏Repeat 20320T online test and try to score 100% on www.nwexam.com
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Avaya 20320T Certification Syllabus Content
Topic
Describe the features and capabilities
Identify how features are activated for AXP On-Prem (formerly Avaya
Aura® CC Elite)
Describe dialing features including the dialing plan
Describe feature access codes and abbreviations on the dialing list
Describe the properties of hunt groups, splits, and skills for
agents
Create multiple hunt groups with the features required for them to
function correctly
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Avaya 20320T Certification Syllabus Content
Topic
Describe how to add agent login IDs and stations
Describe the purpose and configuration of announcements
Describe call flows and call vectors and explain the
purpose of basic vectoring commands
Discuss application of call vector in use cases and samples
Test and troubleshoot call vectors
Explain the options for distributing calls to the right agents
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Avaya
Administering AXP OnPrem (formerly Avaya
Aura CC Elite) R8
Certification
Questions and Answers
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01. Which of
three
thestatements
following are
about
necessary
network
features
characteristics
when
setting upare
multiple
true? hunt groups in Avaya AXP
(Choose three.)
On-Prem?
(Select two)
Option
a) Redundancy measures
b) Uniform Call Distribution (UCD)
c) Skills-based routing
d) Night service
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ANSWER:
b) Uniform Call Distribution (UCD)
c) Skills-based routing
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02. How can you ensure that changes made to a
vector are effective without impacting live traffic?
Option
a) Implement changes during low traffic periods.
b) Test changes in a development environment.
c) Apply changes to all vectors simultaneously.
d) Monitor changes in real-time during peak hours.
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ANSWER:
b) Test changes in a development
environment.
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03. In which use case would a vector with skills-based
routing be most effective?
Option
a)
When calls need to be directed to agents speaking multiple
Option
languages
b) When all agents have the same skill set
c) When calls are straightforward and require minimal specialization
d) When the call volume is consistently low
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ANSWER:
a) When calls need to be directed
to agents speaking multiple
languages
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04. Which tool within the Avaya Experience Platform
is typically used to add and configure new agent
stations?
Option
Option
a) System Manager
b) Configuration Wizard
c) Administrative Console
d) User Management Interface
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ANSWER:
c) Administrative Console
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05. In the Avaya system, what must be configured
simultaneously with agent login IDs for functionality?
Option
a)
Agent skills and routing
Option
b) Call forwarding settings
c) Security permissions
d) Station extension mapping
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ANSWER:
d) Station extension mapping
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Unique Features of Avaya 20320T Online Test:
● NWExam.com has provided good quality 20320T sample questions.
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20320T online practice test.
● One can take unlimited attempts to practice from the 20320T practice
test.
● It is available for two months.
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● Best 20320T book links are also provided on the website syllabus page.
Descriptions are given below.
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Unique Features Continued….
● If a candidate wants to know about 20320T training detail, our
website provides information about that too.
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the result section of 20320T online test.
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less depending on the result.
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More Info on Avaya Administering AXP On-Prem
(formerly Avaya Aura CC Elite) R8 Certification
▶For more information on Avaya Administering AXP On-Prem
(formerly Avaya Aura CC Elite) R8 certification please refer to FAQ.
▶The Avaya 20320T is increasingly becoming important for the
career of employees in IT field.
▶The fees information are for the informative purposes and do not
serve as an official offering and are subject to change.
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