Prepare for Avaya 21260T
Certification- Syllabus &
Questions
21260T Certification Made Easy with nwexam.com
21260T Exam Details
Vendor
Exam Code
Full Exam Name
Avaya
21260T
Avaya Administering Call Management System
Number of Questions
Sample Questions
Practice Exams
30
Avaya 21260T Sample Questions
Administering Avaya Call Management
System (ASAC-0021) Practice Test
Passing Score
Time Limit
Languages
70%
60 minutes
English
100% Guaranteed Success with NWExam.com
How to Prepare for 21260T
❏Know and study complete syllabus content from Books
❏Perform enough practice with Avaya system with related Avaya
21260T certification subjects
❏Identify the key configuration, workflow and data flow
❏Perform with online practice exams on NWExam.com for Avaya
Administering Call Management System
❏Identify your weak areas from practice test and do more practice with
system
❏Repeat practice exams and try to score 100% on www.nwexam.com
100% Guaranteed Success with NWExam.com
Avaya 21260T Certification Syllabus Content
Topic
Administering Call Management System
- Administer the CMS Dictionary
- Administer ACDs
- Administer Split/Skill Call Profiles
- Administer VDNs
- Administer Vector Configuration
- Administer VDN Assignments
- Administer Call Work Codes
- Administer Trunk Groups
- Administer Exceptions
- Describe Avaya CMS Supervisor Interface and Basics.
- Describe the administration of exceptions and user permissions
- Describe the administration of agents and the call center
- Describe CMS Configuration changes.
- Define the process for scripting CMS operations
Avaya
21260T
Exam Questions
100% Guaranteed Success with NWExam.com
01. Why is it important to monitor trunk group
utilization in a call center?
a) To monitor call agent activity
b) To prevent overloading communication lines and maintain
call quality
c) To keep track of agent login times
d) To ensure compliance with data protection standards
100% Guaranteed Success with NWExam.com
ANSWER:
b) To prevent overloading communication
lines and maintain call quality
100% Guaranteed Success with NWExam.com
02. When customizing the CMS dictionary, what
should you ensure is consistent across all reports?
a) Report formatting styles
b) Agents' performance history
c) Definition of terms and metrics
d) Report time zones
100% Guaranteed Success with NWExam.com
ANSWER:
c) Definition of terms and metrics
100% Guaranteed Success with NWExam.com
03. What is the main purpose of scripting in Avaya
CMS?
a) To automate repetitive tasks and enhance system efficiency
b) To create custom call routing plans
c) To prevent unauthorized access to system features
d) To manage agent schedules and shifts
100% Guaranteed Success with NWExam.com
ANSWER:
a) To automate repetitive tasks and enhance
system efficiency
100% Guaranteed Success with NWExam.com
04. How are user permissions managed in Avaya CMS?
a) By assigning roles based on job titles
b) By configuring permission sets and assigning them to individual
users or groups
c) By integrating third-party authentication tools
d) By controlling user access through system logs
100% Guaranteed Success with NWExam.com
ANSWER:
b) By configuring permission sets and assigning
them to individual users or groups
100% Guaranteed Success with NWExam.com
05. Which types of irregularities can be monitored
using exceptions in Avaya CMS?
a) Agent absenteeism
b) System performance
c) Call center revenue
d) Call handling statistics like call length and wait time
100% Guaranteed Success with NWExam.com
ANSWER:
d) Call handling statistics like call length and
wait time
100% Guaranteed Success with NWExam.com
More Info on Avaya Certification
▶For more information on Avaya Certification please refer to FAQ.
▶A Avaya 21260T certification is increasingly becoming important
for the career of employees in IT field.
▶The fees information are for the informative purposes and do not
serve as an official offering and are subject to change.
100% Guaranteed Success with NWExam.com
More Info on Avaya Certification
Visit www.nwexam.com