Avaya 7492X Exam
Preparation: Syllabus
and Sample Questions
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Avaya 7492X Exam Detail
Vendor
Exam Code
Full Exam Name
Number of Questions
Sample Questions
Practice Exams
Passing Score
Time Limit
Languages
Avaya
7492X
Avaya AXP On-Prem (formerly Avaya
Aura CC Elite) Support
52
Avaya 7492X Sample Questions
Avaya AXP On-Prem (formerly Avaya Aura CC
Elite) Support (ACSS-7492) Practice Test
68%
90 minutes
English
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Guaranteed
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How to Prepare for 7492X AXP On-Prem (formerly Avaya
Aura CC Elite) Support Certification
❏Try to know about AXP On-Prem (formerly Avaya Aura CC Elite) Support books.
❏Go through 7492X syllabus and try to cover each topic.
❏Go through AXP On-Prem (formerly Avaya Aura CC Elite) Support sample
questions which will give you idea about the real exam.
❏Try to perform well on Avaya AXP On-Prem (formerly Avaya Aura CC Elite)
Support with NWExam.com.
❏Identify the weak areas from 7492X syllabus and try to focus on those topics.
❏Repeat 7492X online test and try to score 100% on www.nwexam.com
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Avaya 7492X Certification Syllabus Content
Topic
Troubleshooting Methodology
AXP On-Prem (formerly Avaya Aura® CC Elite)
Troubleshooting
Service Level Maximizer (SLM)
Business Advocate
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Avaya
AXP On-Prem (formerly
Avaya Aura CC Elite)
Support
Certification
Questions and Answers
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01. Which phase
three statements
in Avaya's troubleshooting
about network process
characteristics
involves
verifying
arethe
true?
resolution with the customer?
(Choose three.)
Option
a) Assessment
b) Resolution
c) Validation
d) Closure
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ANSWER:
c) Validation
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02. How does Business Advocate enhance the
strategic decision-making process in call centers?
Option
a) By reducing the role of management in operations
b) By integrating customer priority and business objectives in call
routing
c) By relying solely on historical data without real-time adjustments
d) By eliminating all advanced analytics
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ANSWER:
b) By integrating customer priority
and business objectives in call
routing
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03. Why is Best Service Routing considered
advantageous in a multisite call center environment?
Option
Option
a) It enables calls to be routed to the site with the shortest queue
b) It allows calls to be routed based on agent availability alone
c) It routes calls based on the geographic location of the caller
d) It restricts call routing to the site of origin
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ANSWER:
a) It enables calls to be routed to
the site with the shortest queue
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04. Which step in Avaya's Global Support Services
methodology focuses on analyzing system logs and
error messages?
Option
Option
a) Problem recognition
b) Problem verification
c) Problem analysis
d) Problem reporting
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ANSWER:
c) Problem analysis
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05.
To
enable
a
Best
Services
Routing
(BSR)
Tie
strategy,
05.
when the Alternate Selection on BSR Ties determines how BSR
chooses which agent, skill, or location to select, which two
administration forms need to be administered? (Choose two.)
Option
Option
a) On the Feature Related System Parameters screen verify the BSR Tie
Strategy field.
b) On the VDN form, verify BSR Tie Strategy field.
c) On the Hunt Group form verify BSR settings.
d) Verify Suppression Timer is set correctly in the BSR application plan.
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ANSWER:
a) On the Feature Related System Parameters
screen verify the BSR Tie Strategy field.
b) On the VDN form, verify BSR Tie Strategy
field.
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Unique Features of Avaya 7492X Online Test:
● NWExam.com has provided good quality 7492X sample questions.
● One can go through the 7492X sample questions before buying
the 7492X online practice test.
● One can take unlimited attempts to practice from the 7492X
practice test.
● It is available for two months.
● A candidate is able to measure his speed from the online practice
test.
● Best 7492X book links are also provided on the website syllabus
page. Descriptions are given below.
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Unique Features Continued….
● If a candidate wants to know about 7492X training detail,
our website provides information about that too.
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depending on the result section of 7492X online test.
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or less depending on the result.
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More Info on Avaya AXP On-Prem (formerly Avaya
Aura CC Elite) Support Certification
▶For more information on Avaya AXP On-Prem (formerly Avaya
Aura CC Elite) Support certification please refer to FAQ.
▶The Avaya 7492X is increasingly becoming important for the
career of employees in IT field.
▶The fees information are for the informative purposes and do
not serve as an official offering and are subject to change.
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