Avaya 60470T Exam:
Syllabus Breakdown, Sample
Questions & Study Tips
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60470T Exam Details
Vendor
Avaya
Exam Code
60470T
Full Exam Name
Avaya AXP (On-Prem +Connect) Supervisor
Number of Questions
20
Sample Questions
Avaya 60470T Sample Questions
Practice Exams
Avaya AXP (On-Prem +Connect)
Supervisors (ASUC-0102) Practice Test
Passing Score
70%
Time Limit
30 minutes
Languages
English
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How to Prepare for 60470T
❏Know and study complete syllabus content from Books
❏Perform enough practice with Avaya system with related Avaya
60470T certification subjects
❏Identify the key configuration, workflow and data flow
❏Perform with online practice exams on NWExam.com for Avaya
AXP (On-Prem +Connect) Supervisor
❏Identify your weak areas from practice test and do more practice with
system
❏Repeat practice exams and try to score 100% on www.nwexam.com
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Avaya 60470T Certification Syllabus Content
Topic
Navigate and handle basic actions on Avaya Workspaces
Manage and communicate with agents
Manage voice interactions
Use the Proactive Outreach feature
Use Call Recording
Use monitoring features to observe and coach an agent
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Avaya 60470T Certification Syllabus Content
Topic
Use monitoring features to barge into an agent
Utilize Real-Time reports
Add components to a Real-Time report
Customize Real-Time reports
Utilize Historical Reports
Create Historical and Dossier reports
Customize Historical reports
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Avaya
60470T
Exam Questions
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01. Which tools within Avaya Workspaces are used
to customize Historical Reports?
(Select two)
a) Report Designer
b) Dashboard Widgets
c) Data Export Tools
d) Template Editor
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ANSWER:
a) Report Designer
d) Template Editor
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02. What tools are available for supervisors to
interact with agents directly from the monitoring
screen in Avaya Workspaces? (Select two)
a) Video call
b) Instant messaging
c) Email
d) Voice call
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ANSWER:
b) Instant messaging
d) Voice call
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03. How can a supervisor use customization in RealTime reports to handle sudden increases in call
volume?
a) By setting alerts for when call volume exceeds a threshold
b) By modifying the report to show only off-peak hours
c) By changing the report layout to include fewer details
d) By adjusting the frequency of report updates
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ANSWER:
a) By setting alerts for when call volume
exceeds a threshold
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04. Which customization option in Real-Time reports
is most useful for a supervisor managing multiple
teams?
a) Color-coded data points
b) Filters to view specific agent groups
c) Graphs showing time-specific data
d) Export options to spreadsheets
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ANSWER:
b) Filters to view specific agent groups
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05. In what scenario is Call Barging most appropriately
used?
a) When an agent is meeting their performance targets
b) During routine call monitoring
c) When an agent requests help with a difficult customer
d) For all customer interactions
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ANSWER:
c) When an agent requests help with a
difficult customer
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More Info on Avaya Certification
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FAQ.
▶A Avaya 60470T certification is increasingly becoming
important for the career of employees in IT field.
▶The fees information are for the informative purposes and do
not serve as an official offering and are subject to change.
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