62420T Practice Test:
Best Way to Prepare for
Avaya 62420T
Certification Exam
100% Guaranteed Success with NWExam.com
Avaya 62420T Exam Details
Vendor
Avaya
Exam Code
62420T
Full Exam Name
Avaya AXP Public Cloud Agent
Number of Questions 20
Sample Questions
Avaya 62420T Sample Questions
Practice Exams
Avaya AXP Public Cloud Agents (ASUC-0001)
Practice Test
Passing Score
70%
Time Limit
30 minutes
Languages
English
100%
Guaranteed
withNWExam.com
NWExam.com
100%
Guaranteed Success
Success with
How to Prepare for 62420T AXP Public Cloud
Agent Certification
❏Try to know about AXP Public Cloud Agent books.
❏Go through 62420T syllabus and try to cover each topic.
❏Go through AXP Public Cloud Agent sample questions which
will give you idea about the real exam.
❏Try to perform well on Avaya AXP Public Cloud Agent with
NWExam.com.
❏Identify the weak areas from 62420T syllabus and try to focus
on those topics.
❏Repeat 62420T online test and try to score 100% on
www.nwexam.com
100% Guaranteed Success with NWExam.com
Avaya 62420T Certification Syllabus Content
Topic
Use Avaya Workspaces and initialize the client
Use the client features that support all types of interactions
Use the client to do research
Access and utilize features for voice interactions
Access and utilize features for chat interactions
Access and utilize features for messaging interactions
Receive coaching and barge-in for chat or messaging
Explain how contacts can be used
Explain the use of integrations with CRM applications
100% Guaranteed Success with NWExam.com
Avaya
AXP Public Cloud Agent
Certification
Questions and Answers
100% Guaranteed Success with NWExam.com
01. Which tool
threeinstatements
Avaya Workspaces
about network
is crucial for
characteristics
accessing
past customer
are true? interactions?
(Choose three.)
Option
a) Email notifications
b) CRM application integration
c) Network logs
d) Call quality monitoring
100% Guaranteed Success with NWExam.com
ANSWER:
b) CRM application integration
100% Guaranteed Success with NWExam.com
02. In Avaya Workspaces, where can an agent manage
chat interactions?
Option
a) Call log
b) Email inbox
c) Chat interaction features
d) Voice interaction features
100% Guaranteed Success with NWExam.com
ANSWER:
c) Chat interaction features
100% Guaranteed Success with NWExam.com
03. Which feature should be accessed for managing
voice interactions in Avaya Workspaces?
Option
a)
Voice interaction features
Option
b) Video conferencing
c) Chat interface
d) Messaging tools
100% Guaranteed Success with NWExam.com
ANSWER:
a) Voice interaction features
100% Guaranteed Success with NWExam.com
04. How can an agent use Avaya Workspaces to
gather information about a customer?
Option
a)
By accessing the FAQ section
Option
b) By using the client to do research
c) By checking network logs
d) By reviewing call transcripts
100% Guaranteed Success with NWExam.com
ANSWER:
b) By using the client to do
research
100% Guaranteed Success with NWExam.com
05. What is the primary benefit of using predefined
response templates in Avaya Workspaces for chat
interactions?
Option
a) Decreases agent engagement
b) Enhances personalization
c) Increases response time
d) Reduces typing errors
100% Guaranteed Success with NWExam.com
ANSWER:
d) Reduces typing errors
100% Guaranteed Success with NWExam.com
Unique Features of Avaya 62420T Online Test:
● NWExam.com has provided good quality 62420T sample questions.
● One can go through the 62420T sample questions before buying the
62420T online practice test.
● One can take unlimited attempts to practice from the 62420T
practice test.
● It is available for two months.
● A candidate is able to measure his speed from the online practice
test.
● Best 62420T book links are also provided on the website syllabus
page. Descriptions are given below.
100% Guaranteed Success with NWExam.com
Unique Features Continued….
● If a candidate wants to know about 62420T training detail, our
website provides information about that too.
● A candidate is able to know about his performance depending on the
result section of 62420T online test.
● Marks obtained could be a motivator factor to prepare more or less
depending on the result.
● Last but not the least, we have a money back policy in our website
that makes us really unique.
● Testimonials written on the website, could be helpful to choose our
website, as these are shared by our valuable users, who availed our
online practice test.
100% Guaranteed Success with NWExam.com
More Info on Avaya AXP Public Cloud Agent
Certification
▶For more information on Avaya AXP Public Cloud Agent
certification please refer to FAQ.
▶The Avaya 62420T is increasingly becoming important for the
career of employees in IT field.
▶The fees information are for the informative purposes and do
not serve as an official offering and are subject to change.
100% Guaranteed Success with NWExam.com
More Info on Avaya Certification
Visit www.nwexam.com