Avaya 62520T Exam
Practice Questions: What
You Need to Know to Pass
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62520T Exam Details
Vendor
Avaya
Exam Code
62520T
Full Exam Name
Number of Questions
Avaya Experience Platform Supervisor
Proficient
20
Sample Questions
Avaya 62520T Sample Questions
Practice Exams
Avaya Experience Platform Supervisor
(ASUC-0101) Practice Test
Passing Score
70%
Time Limit
30 minutes
Languages
English
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How to Prepare for 62520T Exam
❏Know and study complete syllabus content from Books
❏Perform enough practice with Avaya system with related Avaya 62520T
certification subjects
❏Identify the key configuration, workflow and data flow
❏Perform with online practice exams on NWExam.com for Avaya
Experience Platform Supervisor Proficient
❏Identify your weak areas from practice test and do more practice with
system
❏Repeat practice exams and try to score 100% on www.nwexam.com
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Avaya 62520T Certification Syllabus Content
Topic
Navigate and handle basic actions on Avaya Workspaces
Manage and communicate with agents
Manage voice interactions
Use the Proactive Outreach feature
Use Call Recording
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Topic
Add components to a Real-Time report
Customize Real-Time reports
Utilize Historical Reports
Create Historical and Dossier reports
Customize Historical reports
Use monitoring features to observe and coach an agent
Use monitoring features to barge into an agent
Utilize Real-Time reports
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Avaya
62520T
Exam Questions
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01. When a supervisor uses the "barge-in" feature,
what happens?
a) The call is recorded automatically
b) The supervisor can join the call and interact with both the
agent and the customer
c) The call is transferred to another agent
d) The call is placed on hold
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ANSWER:
b) The supervisor can join the call and
interact with both the agent and the customer
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02. Which feature allows a supervisor to provide
real-time feedback to an agent during a call?
a) Call transfer
b) Silent monitoring
c) Whisper coaching
d) Call recording
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ANSWER:
c) Whisper coaching
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03. What is the main benefit of using the Call
Recording feature in Avaya Workspaces?
a) To archive customer interaction data for future reference
and quality assurance
b) To generate real-time reports
c) To configure agent workstations
d) To handle billing processes
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ANSWER:
a) To archive customer interaction data for
future reference and quality assurance
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04. How can a supervisor initiate communication with
an agent in Avaya Workspaces?
a) By using an external communication tool
b) By sending an email to the agent
c) By configuring the agent's phone settings remotely
d) By sending a direct message through the workspace chat
feature
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ANSWER:
d) By sending a direct message through the
workspace chat feature
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05. When creating Dossier reports, what unique
feature can be utilized to enhance data presentation?
a) Real-time updating of data
b) Integration with external data sources
c) Advanced graphical data representations
d) Automated data cleansing processes
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ANSWER:
c) Advanced graphical data representations
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More Info on Avaya Certification
▶For more information on Avaya Certification please refer to FAQ.
▶A Avaya 62520T certification is increasingly becoming important
for the career of employees in IT field.
▶The fees information are for the informative purposes and do not
serve as an official offering and are subject to change.
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