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Why is QuickBooks Multi User Mode not
working? How to fix it?
1.855.409.2300
1.855.409.2300
When QuickBooks Multi User Mode is not working, it can disrupt your business operations. Here is a
step-by-step guide to troubleshoot this issue:
• Check Server Status: Ensure that the computer hosting your company file is turned on and the network is
functioning properly. The server should be set to allow multiple users.
• Verify Hosting Settings: Open QuickBooks on the server. Go to ‘File’ > ‘Utilities’. If you see the option
‘Host Multi-User Access’, select it. If it says ‘Stop Hosting Multi-User Access’, it means it is already set
correctly.
• Check QuickBooks Services: On the server, press ‘Windows + R’ to open the Run command. Type
‘services.msc’ and press Enter. Look for ‘QuickBooksDBXX’ (where XX represents your version) and
‘QBCFMonitorService’. Ensure both services are set to Automatic and running.
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• Check Folder Permissions: Ensure that the folder containing your company file has full control
permissions for all users.
• Verify Firewall Settings: Ensure your firewall is not blocking QuickBooks. You may need to configure
exceptions for QuickBooks.
• Use QuickBooks Database Server Manager: On the server, open the Database Server Manager from
QuickBooks Tool Hub. Scan the folder where your company file is stored.
• Check File Location: Ensure the company file is stored on the server, not on a user’s local computer.
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• Restart QuickBooks: Sometimes a simple restart can resolve connectivity issues.
• Following these steps systematically should help in resolving the QuickBooks Multi User Mode not working
issue.