33160X Avaya Workforce
Engagement Support
Certification Study Guide
Avaya 33160X Exam Details, Syllabus and Questions
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33160X Avaya Workforce Engagement Support
Certification Study Guide
Avaya 33160X Certification Exam Details
Avaya 33160X certifications are globally accepted and add significant value to any IT
professional. The certification gives you a profound understanding of all the workings of
the network models and the devices that are utilized with it. NWExam.com is proud to
provide you with the best Avaya Exam Guides.
The Avaya 33160X Exam is challenging, and thorough preparation is essential for
success. This cert guide is designed to help you prepare for the Workforce Engagement
Support certification exam. It contains a detailed list of the topics covered on the
Professional exam. These guidelines for the Workforce Engagement Support will help
guide you through the study process for your certification.
To obtain Avaya Workforce Engagement Support certification, you are required to pass
the Workforce Engagement Support 33160X exam. This exam is created keeping in
mind the input of professionals in the industry and reveals how Avaya products are used
in organizations across the world.
33160X Workforce Engagement Support Sample Questions
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33160X Avaya Workforce Engagement Support Exam
Summary
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Exam Name: Avaya Workforce Engagement Support
Exam Code: 33160X
Exam Price: $125 USD
Duration: 90 minutes
Number of Questions: 68
Passing Score: 68%
Exam Registration:
○ Avaya Learning Center
OR
○ PEARSON VUE
● Sample Questions: Avaya 33160X Sample Questions
● Recommended Practice: Avaya Workforce Engagement Support (ACSS3308) Practice Test
Topics covered in the Avaya Workforce Engagement Support
33160X Exam
Section
Objectives
- Describe Avaya Contact Recorder Advanced, Archive, and Avaya
Workforce Engagement System Architecture.
Architecture
- Explain Avaya Contact Recorder Advanced and Avaya Workforce
Engagement Integrations.
Installation
- Describe how to install Avaya Workforce Engagement Framework.
- Describe the process to configure Avaya Workforce Engagement
System.
Configuration - Describe how to configure Avaya Contact Recorder Advanced on Avaya
Workforce Engagement.
- Describe how to configure Archive.
Administration - Explain administrative tasks in Avaya Workforce Engagement.
- Demonstrate how to maintain Avaya Workforce Engagement and Avaya
Contact Recorder Advanced.
- Identify the steps to backup and restore an Avaya Workforce
Maintenance
Engagement.
- Identify the steps to upgrade and migrate Avaya Workforce
Engagement.
- Troubleshoot Avaya Workforce Engagement.
Troubleshooting
- Troubleshoot Avaya Contact Recorder Advanced.
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What type of questions are on the Avaya 33160X exams?
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Single answer multiple choice
Multiple answer multiple choice
Drag and Drop (DND)
Router Simulation
Testlet
Workforce Engagement Support 33160X Practice Exam
Questions.
Grab an understanding from these Avaya 33160X sample questions and answers and
improve your 33160X exam preparation towards attaining a Avaya Workforce
Engagement Support Certification. Answering these sample questions will make you
familiar with the types of questions you can expect on the actual exam. Doing practice
with Workforce Engagement Support Workforce Engagement Support questions and
answers before the exam as much as possible is the key to passing the Avaya 33160X
certification exam.
33160X Avaya Workforce Engagement Support Sample Questions:01. How does Avaya Workforce Engagement System utilize recorded calls for
performance improvement?
a) By analyzing call durations
b) By providing detailed call analytics for training and coaching
c) By routing calls to the most experienced agents
d) By storing calls in a cloud-based system
02. When a user cannot access the Avaya Workforce Engagement portal, which
troubleshooting step should be taken first?
a) Reset the user's password
b) Reboot the server
c) Check network connectivity
d) Reinstall the software
03. During the installation of Avaya Workforce Engagement Framework, what
security measure should be implemented to protect data?
(Choose Two)
a) Use of strong passwords
b) Configuring SSL certificates
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c) Disabling firewalls
d) Enabling guest access
04. What are the key steps involved in integrating Avaya Workforce Engagement
Framework with existing telephony systems?
(Choose Three)
a) Configuring the telephony settings
b) Updating firmware on all devices
c) Installing necessary drivers
d) Setting up call recording parameters
e) Ensuring network connectivity
05. What is a critical consideration when selecting the server hardware for Avaya
Workforce Engagement Framework?
(Choose Two)
a) Processor speed
b) Brand of the server
c) Compatibility with other Avaya products
d) Warranty period
06. Which tools are most effective for monitoring and troubleshooting real-time
performance in Avaya Workforce Engagement?
a) Performance monitoring tools, real-time analytics, system logs
b) Storage management tools, user access reports, backup logs
c) Network diagnostic tools, firewall settings, encryption logs
d) Call duration logs, user activity reports, retention period settings
07. During a system migration, what is the most critical data to transfer to ensure
continuity?
a) User profiles
b) System logs
c) Recorded calls
d) Configuration settings
08. Why is it important to verify codec compatibility when troubleshooting
recording issues in Avaya Contact Recorder Advanced?
a) To extend data retention periods
b) To minimize system load
c) To increase call recording capacity
d) To ensure proper audio encoding and decoding
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09. When should an administrator perform a system health check in Avaya
Workforce Engagement?
a) Quarterly
b) Daily
c) Weekly
d) Monthly
10. How does the Avaya Workforce Engagement System enhance workforce
productivity?
a) By providing real-time call analytics
b) By integrating with CRM systems for better customer insights
c) By offering tools for performance evaluation and coaching
d) By automating call routing and distribution
Solutions:
Question: 01 - Answer: b
Question: 02 - Answer: c
Question: 03 - Answer: a, b
Question: 04 - Answer: a, d, e
Question: 05 - Answer: a, c
Question: 06 - Answer: a
Question: 07 - Answer: d
Question: 08 - Answer: d
Question: 09 - Answer: b
Question: 10 - Answer: c
Not every IT certification is intended for professionals, but Avaya certification is a great
deal. After achieving this Avaya 33160X, you can grab an opportunity to be an IT
professional with unique capability and can help the industry or get a good job. Many
individuals do the Avaya certifications just for the interest, and that payback as a
profession because of the worth of this course.
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