Best Ways to Troubleshoot Issue Regarding
ReceivePaymentAdd
In QuickBooks accounting software, one of the key processes to learn is how to add, receive, and accept
payment from consumers for sales transactions. It's possible that you're using QuickBooks Desktop or
QuickBooks Online. For small business owners, the QuickBooks receive payments option is quite low in
cost. But sometimes, users may encounter issue regarding ReceivePaymentAdd. This blog will explain
how to use QuickBooks Online to add, receive, and accept payments.
Your business may receive payments via PayPal, ACH bank transfer, credit card, or debit card using
QuickBooks Online. When QuickBooks Online is linked to QuickBooks Payments, it automatically accepts
and logs online payments from users.
On the other hand, if you have any questions or require technical support, contact us at 1-855-856-0042,
and we will provide prompt assistance.
What Causes of ReceivePaymentAdd?
Below are some causes related to this issue and how you can also get rid of this error - QuickBooks
banking error 3120:
•An incorrect Accounts Receivable (A/R) account setting is needed.
•The invoice does not match in QuickBooks.
•Accounts are not mapped correctly.
Steps for Fix ReceivePaymentAdd issues
The steps are as follows
Step 1: Update your Accounts Receivable (A/R) account
•Delete the invoice in QuickBooks to ensure that when the order re-syncs, the payment and invoice use
the same A/R account.
•Log into Connex.
•Click the Settings icon of the affected Selling Channel.
•Navigate to Settings and select Finance Settings. The Chart of Accounts tab will then show up on the left.
•Verify that QuickBooks has the chosen accounts receivable account activated. If the account is listed, you
can verify it by selecting Accounts Receivable Account from the drop-down list.
•If the A/R account is absent, update your drop-down lists. Be careful to click Save Settings after
choosing the correct A/R account! Otherwise, no syncing will occur.
•Resynchronize your payment and invoice.
Solution 2: Resolving Invoice Mismatch in QuickBooks
•Verify the invoice details in QuickBooks to ensure they match the original data.
•Check for any discrepancies in item quantities, prices, or descriptions.
•Ensure that the correct customer is associated with the invoice.
•Re-enter or update the invoice information as necessary to match the original transaction.
•Confirm that all linked accounts, such as the Accounts Receivable (A/R) account, are correctly mapped.
•Re-sync the invoice if it was imported from an external system or integration.
•Review any error messages or notifications in QuickBooks for additional guidance on resolving the
mismatch.
Solution 3: Correct Account Mapping in QuickBooks
•Review your chart of accounts to identify any incorrect mappings.
•Ensure all accounts are appropriately categorized and linked to the correct transactions.
•Verify that income, expense, and balance sheet accounts are accurately mapped.
•Update account settings in QuickBooks to reflect the correct mapping.
•Re-map any incorrectly linked accounts to the appropriate categories.
•Check any integrated systems or software for consistent account mapping.
•Run a trial balance report to ensure accounts are correctly balanced after remapping.
With the above-mentioned solutions, you can quickly resolve issue regarding ReceivePaymentAdd in
QuickBooks. Please contact our technical support team at 1-855-856-0042 if you have questions or cannot
fix this issue. Our team of experts can help you with your questions at our toll-free QuickBooks Error
Support line, which is open 24/7.