FACULTY OF HUMANITIES AND SOCIAL SCIENCE FOUNDATIONS OF COMMUNICATION FEATURES OF COMMUNICATION Nangombe Elizabeth Simon Maria Imalwa N Albertina Manyamu Elizabeth Mupangwa K Reinhilde Ndala N Annakleta Mbiripipo Metirua Viouye J Tjivau 222151838 222161213 224063561 222137525 222119691 223008079 202070603 224146114 April, 19, 2024 FEATURES OF COMMUNICATION The most important thing in communication to hear what is not being said – Peter Drucker The Seven C’s Of Communication • Amongst the elements are the 7 C’s that are commonly used to ensure effective communication Clarity Consideration Concreteness Courtesy Conciseness Completeness Correctness What is “Clarity” within communication? • It is defined as a state by Bischof. N & Eppler. M. J (2010) A state in which an individual feels free of doubt A state in which an individual feels understood A state of ambiguity Techniques to maximize clarity “Consideration” within communication? The ability to think about and empathize with the needs, feelings, and perspectives of others during the communication process In the presence of consideration is present, individuals are more likely to: Importance of “Consideration in communication • It demonstrates acknowledgment and respect for others opinions Which shows we that we care about their thoughts and feelings, which can help establish trust and mutual respect • It helps to prevent misunderstandings and conflicts We take the time to consider how our message might be received by others we can make necessary adjustments to ensure clarity and prevent unintended offense • By considering the context, cultural differences, and individual preferences • we can tailor our communication to be more effective and avoid potential misinterpretations. What is “Courtesy” in communication? • It is the fundamental element of Social interactions By shows of politeness, respect and thoughtfulness through verbal and non-verbal gestures (Onweju, M. A., 2017) • According to Onweju these acts might seem simple but they do have a great impact on humanity • She suggests that it is a gift from a higher power Positive Outcomes of Courtesy in communication Being able to positively engage with others promotes a positive atmosphere with engaging people (Onweju, M. A., 2017). A few examples of applying courtesy to a conversation could by using words such as “thank you”, “have a great day”, “nice to meet you” where it’s needed. “Completeness” within communication? • how well a message encompasses all the necessary information and particulars needed to precisely communicate its intended message Positive Outcomes of Completeness Examples of Completeness I will send an email to you when I reach Dubai. This can be considered incomplete communication because the receiver is still left with questions about when the friend will reschedule Dubai? Or on what time the receiver should expect the email? This is incomplete because complete messages prevent unwanted follow ups or delayed messages (Ayaz, 2023)8 Concreteness in Communication • The ability to convey facts through written words, is the ability to convey an image that is clear, concise, and essential in both personal and professional contexts • This is essential for guaranteeing that the message is delivered clearly, utilizing formal language instead of slang and concrete language What is “Conciseness” in communication • It is conveying ideas or information clearly and succinctly, using as few words as possible without sacrificing clarity or completeness • It is important to be succinct and to the point while effectively expressing the intended information (Kolin, 2017) • important for efficient communication in a variety of circumstances Importance of Conciseness in communication • Conciseness improves clarity by eliminating extraneous words, which reduces the possibility of ambiguity or confusion • In a fast-paced environment, concise communication captures and holds the audience’s attention better. • Concise communication saves time for both sender and receiver by conveying the message fast and directly. • Concise communication demonstrates respect for the audience’s time and attention. What is “Correctness” in communication? • It allows an individual to convey precise information and also in the long run shows people that can be trusted as credible communicators It authenticates your message • Correctness also means keeping your language free of mistakes, whether that’s grammatical, spelling, or other inaccuracies • (BBR English) Reference List: Adler, R. B., & Elmhorst, J. M. (2017). Communicating at Work: Principles and Practices for Business and the Professions. McGraw-Hill Education. Ayaz M.(2023) The seven C’s of communication with examples. (STUDOKU). Retrieved from https://www.studocu.com/row/document/bahauddin-zakariya-university/business-communication/7-cs-ofcommunication-with-examples/7193729 BBR English. A Complete Guide To The 7 Cs of Effective Communication (With Examples) Berger, A. A. (2014). Media and Communication Research Methods: An Introduction to Qualitative and Quantitative Approaches. SAGE Publications. Bischof. N, Eppler. M. J (2010) Clarity in Knowledge Communication, Research Gate https://www.researchgate.net/profile/MartinEppler/publication/44296419_Clarity_in_Knowledge_Communication/links/0a85e5360b621d04b0000000/Clarity-inKnowledge-Communication.pdf Reference List: Business communication by Daniels, Hunter, Van jaarsveld , 2014 Communication, seven C’s of communication and Barriers to effective communication by sidra Aslam Gulbrandsen, I. T. (2019). The co-presence of clarity and ambiguity in strategic corporate communication: an exploratory study. International Journal of Strategic Communication, 13(2), pp.95- 109. https://doi.org/10.1080/1553118X.2019.1575222 Hamilton, C. (2017). Communicating for Results: A Guide for Business and the Professions. Cengage Learning. Hoffjann, O. (2021). Between strategic clarity and strategic ambiguity–oscillating strategic communication. Corporate Communications: An International Journal, 27(2), pp.284-303. Kolin, P. C. (2017). Successful Writing at Work: Concise Edition. Cengage Learning. O’Hair, D., Wiemann, M., & Mullin, D. (2014). Real Communication: An Introduction. Bedford/St. Martin’s. Reference List: Onweju, M. A. (2017). Employing Courtesy to Boost Effective Communication in Society. JORAS-Nigerian Journal Of Religion and Society, 7 pp.41-47. Phillips, J., Carter, K. M., & Roumpi, D. (2023). Clarity, Conciseness, and Consistency Are the Keys to Effective Communication. Principles of Organizational Behavior: The Handbook of Evidence-Based Management, pp.429. Sanjeev Datta Personality School. (2023) Importance of Consideration in Communication. https://www.linkedin.com/pulse/importance-consideration-communication Sanjeev Data Personality School. (2023). The Crucial Importance of Completeness in Communication. Retrieved from https://sanjeevdatta.com Reference List: Scarborough. R, Zellou. G (2013), Clarity in communication: “Clear” speech authenticity and lexical neighborhood density effects in speech production and perception, Research Gate https://www.researchgate.net/profile/GeorgiaZellou/publication/258248916_Clarity_in_communication_Clear_speech_authenticity_and_lexical_neighborhood_densit y_effects_in_speech_production_and_perception/links/55677ba408aeccd777378a27/Clarity-in-communication-Clearspeech-authenticity-and-lexical-neighborhood-density-effects-in-speech-production-and-perception.pdf Stephen, S. G. (2018) How You To Achieve Clarity And Understanding In Communication. https://www.revolutionlearning.co.uk Thank You!!
