CHAPTER 1 The Critical Role of Management Skills ACTIVITY 1 : Discussion What is the overlapping between Management & Leadership ? Management Leadership Management vs. Leadership ● ● ● ● "Management is about coping with complexity... ● Leadership is about coping with change“ (John Kotter, Harvard Business Review, 1990) (John Kotter, Harvard Business Review, 1990) Management is based on position, the authority of the job title. ● Leadership is not necessarily Management is a function. Management is concerned with task (taskdriven). based on position, but is a quality of the modern manager. ● Leadership is the relationship. ● Leadership are more concerned with the end result (outcome-driven) Management vs. Leadership The skills that make a good manager and a good leader are not the same. ● Today’s organizations need employees with both sets of skills. ● Management Skills Management skills are the building blocks upon which effective management rests. Kỹ năng quản lý là nền tảng để quản lý hiệu quả Essential Management Skills trao quyền và ủy quyền Copyright © 2016 Pearson Education, Inc. ACTIVITY 2 : Discussion What is the characteristics of an EFFECTIVE MANAGER ? THINK PAIR SHARE Characteristics of an effective Manager sáng suốt 1. Ability to take decisions 2. Leadership 3. Integrity (thanh liêm, ngay thẳng, chính trực) 4. Enthusiasm 5. Imagination 6. Willingness to work hard 7. Analytical ability 8. Understanding of others 9. Ability to spot opportunities 10. Ability to meet unpleasant situations 11. Ability to adapt quickly to change 12. Willingness to take risks 13. Enterprise (gan dạ, mạo hiểm, táo bạo) 14. Capacity to speak lucidly 15. Astuteness 16. Ability to administer efficiently 17. Open-mindedness sự sắc sảo 18. Ability to ‘stick to it’ 19. Willingness to work long hours 20. Ambition tâm đạt 21. Single-mindedness quyết được something 22. Capacity for lucid writing 23. Curiosity 24. Skill with numbers 25. Capacity for abstract though suy nghĩ trừu tượng * According to the result of a survey of successful chief executives on the attributes most valuable at top levels of management. (Thomas, 2004) giao tiếp bằng lời nói nêu lên tầm nhìn Copyright © 2016 Pearson Education, Inc. The importance of competent managers A study of 968 firms, representing all major industries in the United States, organizations whose managers effectively managed their people—that is, they implemented effective people management strategies and demonstrated personal competency in management skills—had, on the average, ➢ decrease in turnover of more than 7% turnover: tỷ lệ nhảy việc ➢ increased profits of $3,814 per employee, $27,044 more in sales per employee, and $18,641 more in stock market value per employees compared to firms that had less effective people management (Huselid, 1995; Pfeffer & Veiga, 1999). 2. In a follow-up study of 702 firms, shareholder wealth was an amazing $41,000 per employee higher in companies demonstrating strong people management skills than in firms that had a lower emphasis on people management (Huselid & Becker, 1997). 1. Mintzberg’s Ten Management Roles người có vị trí leader nhưng không có thực quyền - communications giữa workers/groups - người giúp mn làm việc gắn kết người truyền bá người phát ngôn người xử lý xáo trộn/nguy cơ người phân bổ các nguồn lực người thương lượng ACTIVITY 3: Discussion What is a Leader ? An overheard conversation: “Leaders are born with special qualities. Some people stand out from the crowd. You’ve either got it or you haven’t.” Argument 1: Leaders are born with special qualities. Partially true: Some people might have natural charisma, intelligence, or decisiveness that make them well-suited for leadership roles. Partially false: Leadership is also a skill that can be developed through experience, training, and learning. “Nonsense. Anyone can become a leader. It’s a skill and can be learned like any other.” Partially true: Leadership skills like communication, delegation, and decision-making can be learned and honed. Partially false: Not everyone might have the same level of interest or aptitude for leadership roles. Some people might prefer individual contributor roles or lack the confidence to lead. A balanced perspective: Effective leadership is likely a combination of both nature and nurture. Some people might have a natural predisposition for leadership, but everyone can improve their leadership skills through effort and learning. •Do you agree with either of these arguments? •Give a brief reason for your answer. Things to Remember A high IQ alone does not guarantee success in life and work. ● Management skills can be improved with the proper balance of conceptual learning and behavioral practice. ● Competing Values Framework Copyright © 2016 Pearson Education, Inc. Intro-12 The Future is Change! “Only a few dozen computers will be needed in the entire world.” Thomas Watson’s founder of IBM “The light bulb will never catch on.” Thomas Edison Copyright © 2016 Pearson Education, Inc. Intro-3