© Inter IKEA Systems B.V. 2024
Supply
Control Tower
Communication
Internal
Email structure as per stakeholder:
© Inter IKEA Systems B.V. 2024
Contents
Inter IKEA, Franchisees, Suppliers:
General Email Request
Rescheduling
Service Providers
General Email Request
Rescheduling
Summary and Key Points
Internal
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© Inter IKEA Systems B.V. 2024
Inter IKEA, Franchisees, Suppliers
General Email Request
Subject:
Business Unit / Shipment_ID / Action Request (what
is needed)
Email Body:
The query needs to highlight what action is
specifically needed by the stakeholder.
For visibility related queries, Stakeholders need to
first check ITM visibility before sending an email to
LOS for shipment locations.
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Rescheduling
© Inter IKEA Systems B.V. 2024
Inter IKEA, Franchisees, Suppliers
Subject:
Business Unit / Shipment_ID / Rescheduling Needed
Email Body:
If a shipment needs to change for whatever reason,
the below template should be used in the email body.
IKEA Shipment ID
Original Confirmed Date/Time
Requested Date/Time Change
Reason:
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© Inter IKEA Systems B.V. 2024
Service Providers
General Email
Request
Subject:
Ocean Freight: IKEA_SHP_ID / CARRIER_REF_NUMBER
PORT OF LOADING / PORT_OF_DISCHARGE
Land Freight: IKEA_SHP_ID / CARRIER_REF_NUMBER /
Country
Email Body:
Email should be used for Carriers for queries on
shipments or more systemic issues i.e. Capacity
concerns, Port Congestion or supply chain
incidents.
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Rescheduling
© Inter IKEA Systems B.V. 2024
Service Providers
Carriers and Service Providers need to use the
current systems for rescheduling needs.
Any rescheduling should use either Transporeon or
EDI feeds to communicate with the LOS function via
ITM Alerts.
If a flow does not have this functionality yet, a clear
deadline is needed to have this operational – this is
the responsibility of the Office upon handover.
Until secured, Carriers can also use the ‘Internal
Rescheduling’ Template
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Our stakeholders DO NOT need to send one email
per shipment. If there are multiple shipments
affected with the same issue, one email can be
sent for the same action. One shipment ID needs
to be in the subject of the email so we can quickly
reference within the inbox.
© Inter IKEA Systems B.V. 2024
Summary and Key Points
Depending on quantity of mail received, there will
be potential for additional mailboxes needing to
be set up to accommodate size. This will be
communicated accordingly.
Email Address:
controltoweroperations@inter.ikea.com
Logistics Operations Specialists will prioritize
communication flowing our requested format.
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