HRM201 Change Management Quiz 1 Study Guide
Quiz 1 will have Part A in Week 4 / Session 2 and Part B in Week 5 / Session 2.
Important Terms and Concepts from “Change Management Glossary”
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Change Initiative
Change Management
Change readiness assessment
Coaching/Mentoring
Communication strategy
Incremental change
Organizational culture
PESTLE analysis
Project management
Sponsor
Stakeholder
Stakeholder Analysis
SWOT analysis
Week 1 Lectures A & B
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Reasons for Change; End of Life Products, Government Change, Merger & Acquisitions, Strategy
Change, Bankruptcy/Liquidation, Market Supply & Demand
Managing Change
Toyota – JIT and Kaizen
Controlling vs Shaping
Director, Navigator, Caretaker vs Coach, Interpreter, Nurturer
Week 2 Lectures A & B
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Change is a risky activity.
External Pressures vs Internal Pressures
Change Management is not the same as Project Management. Installation vs Adoption
Global Environmental Forces for Change; Technological, Economic Integration, Slowdown of
Domestic Markets, Fall of Socialist Countries
Environmental Pressures for Change; Fashionable Management Changes/Mimetic Isomorphism,
Mandated Pressures/Coercive Isomorphism, Geographical Pressures, Hypercompetition Pressures,
Reputation and Credibility Pressures
Internal Organizational Change Drivers; Growth Pressures, Integration & Collaboration Pressures,
Identity Pressures, New Broom Pressures, Power & Political Pressures
Why do organizations not change after crises?
What are the advantages that new CEOs have?
Diagnostic Models: What are the advantages of Diagnostic Models
7-S Framework and Star Model
Diagnostic Models for Strategy: Gap Analysis, PESTEL Analysis and Scenario Planning
Diagnostic Models for Readiness for Change: Force-Field Analysis, Individual Readiness, Stakeholder
Analysis
Enterprise Resource Planning (ERP) and Change Management and What do you have to be careful of
when implementing an ERP system?
Week 3 Lectures A & B
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Planned Changes vs Emergent Changes
Incremental Change vs Transformational Change
Change Manager and Implications for Change; Match the type of change to the problem, Assess the
complexity of the Change Task, Reputational effect of involvement in managing change, Coordinate
activities to avoid duplication, overlap and unnecessary cost
Organizational Culture
Technology – Impact of Digitalization and Social Media
Kurt Lewin’s Change Management Model
Factors that cause Change to Fail
Factors that make Change Successful
Lewin’s Golden Rules for Change
Lewin’s Three Stage Model: Unfreeze, Change, Refreeze
Criticisms of Lewin’s Change Model
Potential Essay Questions/Topics:
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Explain the differences between Project Management and Change Management.
What are some advantages that new CEOs have in a change management situation?
Give an example of an ERP System Implementation and the things you have to think about regarding
change management when you implement an ERP System.
Explain the Kurt Lewin’s Change Model and explain some of the criticisms of the model.
Explain the Tuckman Five Stages of Group Development Model
Explain the Kotter 8 Step Change Management Framework
Quiz 1 Part A and Part B will have True/False, Multiple Choice and Essay Questions.
Study the weekly lectures and the Change Management Glossary. Make sure that you pay
attention to the Models and Frameworks that we have studied.