Consumer Group List of Demands
1.
Every consumer desires a product with a good quality, as a consumer, quality product
with an affordable price should be one of their must as the industry is expanding and
the competition is also growing. The consumer expects the product with cheaper price
includes quality of being strong, durable, and safe.
Solution: The ceramic factory must have a study about usable substitute raw material which can
provide good quality product at affordable price. It depends on the study that substitute raw
material does not affect the health of the people providing good quality products.
2. The consumers must experience a welcoming and delightful services. The ceramic
factory must ensure good engagement between salesperson and consumer, delivery
commitment, and consumer commitment.
Solution: Gaining consumer loyalty starts with a good relationship between the consumer and the
company. Management should pay attention to how their staff responds to each consumer if there
is a problem with their product. Having a contract between consumer and company should be
done to provide good communication between the company and the consumer. It states the
delivery commitment which will pay attention to the correct delivery time and the discussion
about having a defect during the trip. In addition, this contract also states the consumer
commitment which will provide assurance to each consumer that it will have an obligation to the
company no matter what the product problem will be over a long warranty.
3. The consumer group would like to demand the ceramic factory to have a variety of
design for the consumers choose which pleases their own aesthetics; A constant design
renewal. In addition, the ceramic factory must have a large production for the
shortage of supplies in different designs of ceramics.
Solution: Open a hiring for artists who can handle extensive design ideas for the products to be
more diversified. Also, make a website to create their own design that gives the consumers their
ability to put their ideal design of ceramics that will please the aesthetics of each consumers. In
addition, this foreseen problem is for the ceramic factories to own more machine to efficiently
create high number of produced quality products and will also open labors for the machine
operators.
4. The government must ensure that every operation of importing and exporting the
ceramic factory is legal to give assurance for consumers that the transactions are not
violating nor abuse the law.
Solution: In order for the transaction to be smooth and in accordance with the law, it is necessary
to coordinate with the government agency to provide a good and reliable relationship between
the company and the government. The government should pay attention to the company's license
and their operations if it is in accordance with the law. The government should carefully study
the transactions.
5. The government should pay attention to the price of ceramic factory, it should be in
accordance with their quality of materials. However, the government will only have a
price ceiling that will limit and control the price imposed by the ceramic factory to
make it affordable for every citizen.
Solution: The materials used by the company should be taken into consideration by the
government because this will be one of the reasons why the factory is having problems. Analyze
the prices of materials carefully and give a reasonable price without overlapping high prices. The
price and should be reasonable to the people, as well as to the government.
6. Ceramic factory advertisements must be observed and approved by the government
to avoid misinformation that will be disseminated throughout the community in any
form of advertising.
Solution: The announcements must be realistic, happen to have the government have a cybersecurity of advertisements which informs the people if the product provides fake information
about the product being sold to prevent consumers from buying them. Community staff should
check the poster of the announcement that will be posted to make the government's judgment on
fake announcements more effective.
7. The anti-pollution group should talk to our government personnel about the
packaging used by the ceramic factory to assess whether it will affect and damage our
environment.
Solution: In consultation, the government and the anti-pollution group should formally formulate
a written recommendation of collaboration that will provide studies on whether the company will
affect the environment because the safety of the nature is important for the community that will
help to avoid natural disasters.
8. Having a proper waste disposal in a community is important, every member of the
anti-pollution group should focus on and study the waste disposal of the ceramic
factory. In addition, the ceramic factory must provide knowledge to every citizen on
how to protect the environment through proper waste disposal; one of these is the
disposal of a chemical substance.
Solution: The anti-pollution group should have a comprehensive inspection of each company on
how the company disposes of chemicals or other materials. The company should provide
information to the consumer group on how it disposes of waste materials and what it does to help
the environment.
9. The ceramic industry is basically a branch of high-temperature chemistry dealing
with silicate materials as a major constituent, combined literally with hundreds of
raw materials for the manufacture of countless end products. The anti-pollution
group must have an action plan on how to address the problem posed by the ceramic
factory in the community. The availability of ceramic factory materials that are often
powdered or mixed with chemicals and its machineries which may require energy or
fuels that may affect the air inhaled by our citizens must be given attention by our
anti-pollution group.
Solution: Inspect the factory equipment to find out what will affect the environment and give the
company a recommendation to reduce the pollution caused by the factory. As well as materials
should be studied whether it will affect our environment and consumers so as not to start a
widespread problem in every sector
10. The ceramic factory should provide support to each installment of workers in a way;
providing equipment, a formal training on installing ceramic, and it was under the
supervision of a trusted staff. And the labor union should examine the employees of
the ceramic factory to see if it is being given the right support to do their job.
Solution: The labor group should pay attention to the company if it can provide a quality support
to their employees in order to serve consumers well. There should be a requirement in every
factory that the equipment used by each employee is of high quality and will provide a good
service.
11. The ceramic factory should pay attention and should inform the labor union about
the health of each employee so that it can serve consumers well and with energy to the
consumers.
Solution: The labor group should pay attention to the company if it can provide a quality health
protocols to their employees in order to serve consumers well. There should be a requirement in
every factory that the health protocols of each employee are of high quality and will provide a
good service. Every consumer should be given information about employees and security that the
employee is in good condition.