School of Basic Sciences Humanities German Jordanian University Amman, Jordan EI101 - Leadership and Emotional Intelligence Ms. Dina El-Hindi School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Learning Outcomes > Recognize the importance of emotional intelligence in daily life interactions > Practice how to manage emotions > Exercise how to connect with the emotions of other people > Apply emotional intelligence in the workplace > Practice emotional intelligence at home School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Topic Outline > Introduction to emotional intelligence > Benefits of motional intelligence at work & home School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Part 1: Introduction to Emotional Intelligence School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) What is Emotional Intelligence? Book smart Street smart A street smart person | * A book smart person is a person with high ability to remember, calculate, analyze, and deal with all types of information is a person with distinguished practical skills that versus enable him/her to deal with day-to-day interactions and effectively handle different real life situations School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Characteristics of Emotionally Intelligent Person At the personal level Remain positive despite challenging situations Manage different real-life situations Work well under pressure At the Interpersonal level Recognize and control one’s emotional reactions School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Characteristics of Emotionally Intelligent Person At the personal level > > Handle different real-life situations : Gain the respect of others > Excel during negotiations ~» Handle other people effectively At the Interpersonal > Express viewpoints effectively level > Convince and influence other people 6/19 School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Getting a Handle on your Emotions * You can improve your ability to control your emotions and use them to achieve healthy interactions with others « Similar to training a muscle, not everyone will get the same results SRR Building your emotional muscle School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Social Intelligence « Social intelligence is the ability to understand and manage the emotions of others >» Examples of social intelligence skills: « Influence other person’s emotions = Change another person’s mood » Build healthy relationships » Persuasion - fschoql of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) The Golden Rule > Astudy found that if you do something good for someone - without expecting any kind of compensation, you will be rewarded A Now: >» * someday i Roge in the future [1]. 1ghtfield SuU Reciprocity Asoft force in which the 'cefjdency of doing something good for others will increase the chances of others doing good for you e What goes around comes around School of Basic Sciences Humanities ‘German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) The Golden Rule >> When to be tough e Someone taking advantage of you e Inappropriate jokes » Situations where you need to take a strong position School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Part 2: Benefits of Emotional Intelligence at Work & Home School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Emotional Intelligence at Work Emotional intelligence allows employers and managers to: e Successfully adapt to changes e Reach targets while simultaneously maintaining the loyalty of employees e Understand and uphold their responsibility to the customers, suppliers, networks and society School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Advantages of Emotional Intelligence at the Workplace Emotional intelligence is crucial to enable efficient workplace at different levels, including: e The people e The work e The purpose German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) The People An emotionally intelligent workplace will lead to: » Increasing the likelihood of hiring high-quality employees » Increasing the potential of assigning the employees the right tasks » Creating an environment of trust that enables the employees to interact and work effectively « Providing effective tralnlng for the employees to sharpen their skills and increase their productivity =CNOOI Of BasiC Sciences Aumaniues German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) The Work An emotionally intelligent workplace will increase job satisfaction and employee loyalty, by: e Making the work more interesting ¢ Challenging the employees without overwhelming them « Providing the right tools to successfully fulfill the company goals e Providing fair compensations for the employees School of Basic Sciences Humanities - German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) The Purpose To achieve an emotionally intelligent workspace, the employees need to understand: e The reason behind the work they do, benefits the community, society, etc i.e. how it ¢ The company mission and values in order to increase the employees’ emotional investment in the work School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importance of emotional intelligence) Emotional intelligence at Home Emotional intelligence improves the relationships between family members by enabling the individuals to: ¢ Understand and manage their own emotions e Socialize and be empathetic in their interactions with family members e Improve family relationships School of Basic Sciences Humanities German Jordanian University Feeling Smart (appreciate the importanceof emotional intelligence) Benefits of Emotional Intelligence at Home e Manage your moods e Teach generosity by receiving as well as giving e Be generous in expressing love e Building trust
