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1
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In order to communicate on a network, TCP/IP hosts must have a
unique _____ and valid _______.
IP address, subnet mask
2
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What is the difference between USB 3.1 and USB-C?
USB 3.1 is a standard, and USB-C is a connector type.
3
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To secure a laptop from theft, use a _____.
Cable lock (or physical laptop lock)
4
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Three connector types for fiber-optic cable are ___, ___, and ___.
ST, SC, LC
5
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What type of device provides network connections through an
electrical outlet?
Ethernet over Power
6
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The most secure encryption protocol for 802.11 is ____.
WPA3
7
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Class A IP addresses will have a first octet of between ____ and ___.
1 and 126
8
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The four common types of broadband are _______.
DSL (Digital Subscriber Line), cable, satellite, and fiber-optic
9
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The component of a laptop’s video system responsible for sending the
video signal is the ___.
Video card
10
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Which TCP ports are used for unsecure and secure POP3?
110 and 995, respectively
11
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Smoke or a burning smell is most likely the fault of which component?
Power supply
12
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What tool is used to test a network card, without using a network
cable?
Loopback adapter or plug
13
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Multipart forms are used with this type of printer.
impact
14
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To save heat, processors can use ____ to slow down and consume less
energy.
Throttling
15
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What type of cloud is completely owned by a company like Google but
used by business clients?
Public
16
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What is a name for a legacy system that manages industrial processes
such as manufacturing or HVAC?
SCADA
17
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What type of hypervisor is also referred to as a bare-metal hypervisor?
Type 1
18
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Two types of devices used to keep computer components cool are
__________ and __________.
heat sinks, cooling fans
19
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The network connectivity device that can connect multiple networks
to each other is a ______.
router
20
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Inkjet and laser printers are examples of _______ because they receive
their print job instructions one page at a time.
page printers
21
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The language of communication spoken between computers on a
network is called a _______.
protocol
22
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A firewall configuration where every computer is denied access except
certain computers on a list is called a ___list.
White (or allow)
23
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What technology is built into hard drives to detect problems?
S.M.A.R.T.
24
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CPU cache is most commonly implemented using what type of
memory?
Static RAM (SRAM)
25
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Name six types of data that get synchronized between a mobile device
and a desktop.
Contacts, applications, email, pictures, music, videos, calendar,
bookmarks, documents, location data, social media data, E-books,
and passwords
26
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What is jitter?
Variable latency on a network
A DB-9 connector is found on which type of cable?
Serial
27
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28
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FTP uses ports ___ and ___, and Telnet uses port ____.
20, 21, 23
29
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What is a network dedicated to storage devices called?
Storage area network (SAN)
30
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When Windows quits unexpectedly, you may get a _________.
Blue Screen of Death (BSOD)
31
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Which RAID level provides no fault tolerance?
RAID 0
32
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UTP cable has a maximum segment length of _____.
100 meters
33
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The service that formats jobs for the printer is called the ________.
print spooler
34
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Using an employee’s physical ID to authenticate to a printer is called
what?
badging
35
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ATX and ITX are examples of what?
motherboard form factors
36
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The e in eSATA stands for ______.
external
37
fc862918.AplSG5E.1.083
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The address fe80::/10 is an example of an IPv6 _____ address.
link-local
38
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The wireless networking standard 802.11a operates at ____
(frequency) and supports _____ (speed).
5 GHz, 54 Mbps
39
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What is another name for hard disk mirroring?
RAID 1
40
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What causes image smudging from a laser printer?
The fuser isn’t heating the toner and fusing it into the paper.
41
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When troubleshooting and identifying the problem, what two things
should you do?
Gather information from the user and inquire regarding environmental
or infrastructure changes
42
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The method that translates between private nonroutable IP addresses
and public IP addresses is ____.
network address translation (NAT)
43
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_________________ drives can be inserted and removed without
turning off the system.
Hot-swappable
44
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Ethernet uses _____ to send information on the network.
CSMA/CD (Carrier Sense Multiple Access with Collision Detection)
45
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__________ is essentially software implemented in hardware.
Firmware
46
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The diagnostic routine built into the BIOS is called the _______.
Power-on self-test (POST)
47
fc862918.AplSG5E.1.126
When configuring an Internet email account on a mobile device, what
are the standard pieces of information required?
Username and password, outbound mail server and port (often based
on secure SMTP), and inbound mail server and port (often based on
secure POP3 or secure IMAP4)
48
fc862918.AplSG5E.1.128
Which service helps manage corporate applications on mobile
devices?
Mobile application management (MAM)
49
fc862918.AplSG5E.1.136
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Where is the boot sequence stored in the computer?
BIOS/UEFI settings
50
fc862918.AplSG5E.1.115
The part of the LCD that is responsible for providing enough light is
called the ____.
backlight
51
fc862918.AplSG5E.1.026
What are three SSD communications interfaces?
NVMe, SATA, PCIe
52
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If the video on a laptop is not working, what should you should plug in?
An external monitor
53
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With EP imaging process laser printers, the laser discharges the
charged photosensitive drum to ____________________ VDC.
−100
54
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A ____ server can block objectionable content from users.
proxy
55
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How many pins are on a standard (Type-A) HDMI connector?
19
56
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______ are examples of print communication languages.
Printer Control Language (PCL), PostScript (PS), and Graphics Device
Interface (GDI)
57
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What two categories of materials will 3D printers use to create images?
Filament and resin
58
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The first step in the EP printing process is ______.
processing
59
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If you want to plug your laptop into a power outlet in your car, you
need a _________ power adapter.
DC
60
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What is the term for cloud service where the provider offers
applications?
software as a service (SaaS)
61
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What does RAID 0 not provide that other RAID levels do?
Fault tolerance
62
fc862918.AplSG5E.1.143
Consistently light or faded characters on output from an impact
printer likely indicates what?
The print ribbon is old and needs to be replaced.
63
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If all computers on the network are in the same office, then the office is
a ______.
local area network (LAN)
64
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The wireless networking standard 802.11n operates at ____
(frequency) and supports _____ (speed).
2.4 and 5GHz, up to 600 Mbps
65
fc862918.AplSG5E.1.022
The add-on card that allows your computer to project on a monitor is
called what?
Video card
66
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Two examples of 4G technology are _____ and ______.
WiMAX, LTE
67
fc862918.AplSG5E.1.037
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Name three types of internal hard drive cables.
SATA, IDE (PATA), and SCSI
68
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Wireless networks use ____ to identify themselves.
SSIDs
69
fc862918.AplSG5E.1.114
What are the three components of an LCD?
Inverter, screen, and backlight
70
fc862918.AplSG5E.1.109
The ability to access extra cloud resources quickly is called what?
Rapid elasticity
71
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__________ and __________ modules both have 288 pins but are
distinguished by the location of their keying notch.
DDR4, DDR5
72
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The last step in the EP imaging process is____.
cleaning
73
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A 10BaseT network uses _____ cabling and can transmit data at
_______ (speed).
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twisted pair (or UTP), 10 Mbps
74
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The ___ protocol is used to retrieve mail and operates on port ___.
IMAP, 143 or POP3, 110
75
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The series of print jobs waiting to use the printer is called the
_________.
print queue
76
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What in the name of a Blu-ray disc indicates that it can be rewritten
multiple times?
BD-RE
77
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The database containing information the DHCP server gives to clients
is called what?
scope
78
fc862918.AplSG5E.1.102
DNS server records for IPv4 and IPv6 hosts are ____ and ____.
A and AAAA
79
fc862918.AplSG5E.1.095
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Firewalls filter packets based on a set of rules called _____.
an ACL (access control list)
80
fc862918.AplSG5E.1.106
A device that combines firewall, IPS, and antimalware software in one
is called what?
Unified Threat Management (UTM)
81
fc862918.AplSG5E.1.018
Name three of the available memory-card formats
SD, micro-SD, mini-SD, xD, and CF
82
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A paper jam in an inkjet printer is usually caused by what two things?
Worn pickup rollers or the wrong type of paper
83
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A passive connectivity device that amplifies a signal is called a ______.
repeater or active hub
84
fc862918.AplSG5E.1.051
What is the name of the consumable in a 3D printer that comes on a
spool and needs to be replaced periodically?
filament
85
fc862918.AplSG5E.1.148
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Vertical white lines on the output of a laser printer are caused by what?
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Foreign matter (more than likely toner) caught on the transfer corona
wire
86
fc862918.AplSG5E.1.040
Order these from slowest to fastest: SAS-3, IDE, SATA 3.0
IDE (100 Mbps), SATA 3.0 (6 Gbps), SAS-3 (12 Gbps)
87
fc862918.AplSG5E.1.067
To use a wireless network, clients must connect to what type of
device?
wireless access point or wireless router
88
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Thunderbolt is a combination of which two technologies?
DisplayPort and PCIe
89
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Which TCP ports are most commonly used for unsecure and secure
SMTP over SSL?
Port 25 and port 465, respectively
90
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A ____ server provides IP configuration information to clients on the
network.
DHCP (Dynamic Host Configuration Protocol)
91
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Unexpected shutdowns, system lockups, or continuous reboots are
most often caused by which hardware components?
Motherboard, CPU, or RAM
92
fc862918.AplSG5E.1.047
What is the function of the corona assembly?
The corona assembly gets the toner from the photosensitive drum
onto the paper.
93
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APIPA addresses are in the ____ range with a subnet mask of ___.
169.254.0.0 to 169.254.255.255, 255.255.0.0
94
fc862918.AplSG5E.1.028
Which metric should be used to ensure that the PSU can power all
components?
Wattage rating
95
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What tool can be used to discover wireless network traffic?
A Wi-Fi analyzer or wireless locator
96
fc862918.AplSG5E.1.125
What technology allows pairing of mobile devices and, on occasion,
the ability to transfer files between them?
Bluetooth
97
fc862918.AplSG5E.1.021
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____ is the form factor designed for laptop expansion devices and
small hard drives.
mSATA
98
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What is the name of the network type that is segmented using a
managed switch?
VLAN
99
fc862918.AplSG5E.1.034
What is the maximum speed of USB 3.0?
5 Gbps
100
fc862918.AplSG5E.1.113
Where can you obtain laptop service manuals?
From the manufacturer’s website
101
fc862918.AplSG5E.1.064
The cable type with the longest range is _____.
fiber-optic
102
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A ______ is a device primary used for storage on a network.
fileshare (or file server)
103
fc862918.AplSG5E.1.010
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DDR4 and DDR5 DIMMs have how many pins?
288
104
fc862918.AplSG5E.1.132
What is the third step in the best practice troubleshooting
methodology?
Test the theory to determine the cause
105
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What is the name of the Apple proprietary connector used on the
iPhone 12?
Lightning
106
fc862918.AplSG5E.1.133
What is the fifth step in the best practice troubleshooting
methodology?
Verify full system functionality and, if applicable, implement
preventive measures
107
fc862918.AplSG5E.1.140
The macOS proprietary crash screen is called what?
Pinwheel
108
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If a laptop will not power up on battery power, you should try _____.
plugging it into an AC adapter
109
fc862918.AplSG5E.1.159
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What hardware tool is used to trace cables through a wall?
Toner and probe
110
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What are the two socket types that require little to no force during CPU
installation?
Zero Insertion Force (ZIF) and Land Grid Array (LGA)
111
fc862918.AplSG5E.1.101
What is a configured range of available IP addresses on a DHCP server
called?
Scope
112
fc862918.AplSG5E.1.011
DDR3 SODIMMs have ____ pins.
204
113
fc862918.AplSG5E.1.054
Name three places network scan services can send files?
Scan to email, scan to network folder (with SMB), scan to cloud
114
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The roaming list on a mobile device is established by what?
The PRL (preferred roaming list)
115
fc862918.AplSG5E.1.025
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RAID 5 requires a minimum of how many hard drives?
3
116
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A card with expansion slots on it that installs into a motherboard is
known as a(n) __________ card.
riser
117
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A DVD-R SS, DL has how much capacity?
8.5 GB
118
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What step of the EP imaging process uses a laser to discharge selected
areas of the photosensitive drum, thus forming an image on the drum?
exposing
119
fc862918.AplSG5E.1.144
Unevenly spaced characters in output from an impact or inkjet printer
could indicate what?
A problem with the stepper motor
120
fc862918.AplSG5E.1.070
A simple hardware device that allows for longer cable runs is called
a(n) ________.
Repeater or extender
121
fc862918.AplSG5E.1.120
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Where is the Wi-Fi antenna typically found in a laptop?
In the display
122
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Which type of DNS TXT record authenticates an email server via IP
address?
SPF
123
fc862918.AplSG5E.1.019
Name three of the standard DC voltages supplied by a power supply.
+3.3VDC, +5VDC, −5VDC, +12VDC, or −12VDC
124
fc862918.AplSG5E.1.001
The functional components of a chipset are known as __________and
__________.
Northbridge and Southbridge
125
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What two things are combined in a hybrid drive?
A magnetic drive and a solid-state drive
126
fc862918.AplSG5E.1.012
The CPU feature that allows for multiple operating systems to run at
once is called what?
Virtualization (or virtual technology)
127
fc862918.AplSG5E.1.043
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Which voltage is applied to the paper to transfer the toner to the paper
in an EP process laser printer?
+600VDC
128
fc862918.AplSG5E.1.079
Class B private IP addresses are in the ____ range.
172.16.0.0 to 172.31.255.255
129
fc862918.AplSG5E.1.119
Two common types of internal expansion slots for laptops are ____
and ____.
Mini PCIe, M.2
130
fc862918.AplSG5E.1.098
WPA2 employs what security method?
AES-CCMP
131
fc862918.AplSG5E.1.068
Two connector types used with twisted pair cabling are ____ and ____.
RJ-11 and RJ-45
132
fc862918.AplSG5E.1.137
Which system component is most likely to overheat?
CPU
133
fc862918.AplSG5E.1.131
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What is the first step in the best practice troubleshooting
methodology?
Identify the problem
134
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Class C private IP addresses are in the ____ range.
192.168.0.0 to 192.168.255.255
135
fc862918.AplSG5E.1.049
The seven steps in the EP printing process, in order, are ______.
processing, charging, exposing, developing, transferring, fusing, and
cleaning
136
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Technology that allows for electricity to be supplied over network
cables is called ______.
Power over Ethernet (PoE)
137
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The process that an inkjet printer goes through after installing a new
print cartridge is called ________.
printhead alignment
138
fc862918.AplSG5E.1.123
Which TCP ports are used for unsecure and secure IMAP?
Port 143 and port 993, respectively
139
fc862918.AplSG5E.1.052
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When a Bluetooth network is created with a printer on the fly, what
type of network is it?
ad hoc
140
fc862918.AplSG5E.1.105
A RADIUS server is an example of what type of server?
Authentication
141
fc862918.AplSG5E.1.138
If when the computer is turned on, the fan spins but no devices seem
to have power, which component is most likely at fault?
Power supply
142
fc862918.AplSG5E.1.073
TCP is a _______ protocol that operates at the ____ layer of the OSI
model.
connection-oriented, transport
143
fc862918.AplSG5E.1.065
As opposed to a WLAN, a Bluetooth network is referred to as a ____.
wireless personal area network (WPAN)
144
fc862918.AplSG5E.1.072
TCP/IP is based on the ______ model.
United States Department of Defense (DoD)
145
fc862918.AplSG5E.1.074
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Which protocol in TCP/IP is responsible for resolving IP addresses to
MAC addresses?
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ARP (Address Resolution Protocol)
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To communicate on a TCP/IPv4 network, which two things do you
need?
A unique IP address and a valid subnet mask
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Which troubleshooting device can help determine problems during the
boot process?
POST card
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Two analog video connectors are ___ and ___.
VGA and DVI-A
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Name two ways you can manually configure your laser printer’s IP
address?
Through the control panel on the printer and using management
software on your computer
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How do you fix a swollen battery on a mobile device?
Replace it
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Copying data, such as calendars, contacts, photos, and music,
between a computer and a mobile device is referred to as what?
Synchronization
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How many more pins does a dual-link DVI-D connector have than a
single-link DVI-D connector?
6
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DHCP uses ports ____ and _____.
UDP port 67 and UDP port 68
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Name one of the common rotational speeds of a magnetic hard drive.
5400 rpm, 7200 rpm, 10,000 rpm, and 15,000 rpm
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If one end of an Ethernet patch cable is configured as T568B, the other
end needs to be configured as _____.
T568B
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_____ is a term that refers to a 32-bit Intel CPU architecture.
x86
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What connector type provides power to an IDE hard drive?
Molex
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STP designed for use outdoors or underground is called what?
Direct burial
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Mini PCIe cards have ____ connectors.
52-pin card edge
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Two common types of laptop displays are ___ and ___.
LCD, OLED
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When using the troubleshooting best practice methodology, what
should you always consider?
Corporate policies, procedures, and impacts
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The ___ protocol is used to send mail and operates on port ___.
SMTP, 25
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What should you apply between the CPU and heat sink to avoid
overheating?
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thermal compound, thermal paste, thermal pads, or thermal gel
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