IE104P – E01
PRODUCT DESIGN & DEVELOPMENT
PAPER
“SafeLink Connect
Application”
Submitted by:
Anduyo, Dioseph Andre F.
Antonio, Jerald C.
Oabel Shandon Marion L.
San Miguel, Jade Francis N.
Program & Year:
IE/3
Instructor:
Prof. Marvin I. Noroña
EXECUTIVE SUMMARY
This paper presents a comprehensive exploration of the SafeLink Connect
app, focusing on critical aspects such as customer needs, technical specifications,
bill of materials, assembly processes, and associated costs. The investigation begins
with an in-depth analysis of customer needs, as outlined in Table 1, providing a
foundation for the app's development. Technical specifications, detailed in Table 2,
elucidate the precise requirements for optimal performance and user experience.
The bill of materials, as presented in Table 3, outlines the components and
resources essential for constructing the SafeLink Connect app. This serves as a
crucial reference point for resource allocation and cost estimation. Further insights
into the assembly process are provided in Table 4, offering a systematic breakdown
of tasks and dependencies.
The paper incorporates visual aids, including Figure 1, illustrating the product
concept and development process, and Figure 2, presenting a function diagram that
outlines the sequential user actions within the app. Additionally, Figure 3 offers a
schematic diagram, enhancing comprehension of the app's internal mechanisms.
Geographic Layout and Interfaces are detailed in Figure 4, providing insights into the
spatial organization and connectivity aspects of the development facility.
The testing and refinement process are elucidated in Figure 5, offering a
visual representation of the iterative phases the app undergoes to ensure optimal
functionality. Figure 6 introduces a process flowchart, capturing the evolution of the
SafeLink Connect app from planning to market availability. Finally, Figure 7 outlines
the facility workstation, emphasizing the collaborative and integrated environment
fostering the app's development.
This paper concludes with valuable information encapsulated in a list of
tables, encompassing raw materials, customer needs, technical specifications,
assembly processes, and associated costs. The detailed figures complement the
textual content, providing a holistic understanding of the SafeLink Connect app's
development journey.
TABLE OF CONTENTS
LIST OF TABLES
TABLE TITLE
Table 1
Customer Needs
Table 2
Technical Specifications
Table 3
Bill of Materials
Table 4
Assembly Table
Table 5
List of Raw Materials and its Cost
LIST OF FIGURES
FIGURE TITLE
Figure 1
Product Concept and Process
Figure 2
Function Diagram
Figure 3
Schematic Diagram
Figure 4
Geographic Layout and Interfaces
Figure 5
Testing and Refinement Process Flow
Figure 6
Process Flowchart
Figure 7
Facility Workstation
1. INTRODUCTION
In an era where quick and effective emergency assistance is paramount,
SafeLink Connect emerges as a cutting-edge mobile app designed to address the
urgent needs of users seeking reliable and efficient emergency services. This
comprehensive study delves into the features that set SafeLink Connect apart from
existing products like Emergency Plus in Australia and Samsung 321 in the
Philippines. The app's standout feature lies in its integration with ride-sharing
services, allowing users to swiftly request ambulance services during emergencies.
The study begins by establishing the background of SafeLink Connect,
highlighting its real-time updates using GPS technology, two-way communication,
and automatic location adjustment. The integration with ride-sharing services adds a
unique dimension to the app, positioning it as an innovative solution in the
emergency assistance market. The objectives of the study encompass evaluating
customer needs, exploring product concepts, identifying a preferred concept, and
developing a strategic plan to ensure a quality and efficient app development
process. The study underscores the importance of a methodical approach to product
design and development, showcasing SafeLink Connect as a competitive and
successful solution in the dynamic emergency assistance app market.
Figure 1. Product Concept and Process
Figure 1 outlines the conceptual foundation of the SafeLink Connect app
meticulously outlined in a comprehensive flowchart, delineating key functionalities to
ensure efficient and reliable communication during emergencies. The initial step
involves a thorough analysis of user feedback and the prioritization of features. This
crucial phase, driven by an understanding of user needs and market demands,
informs the selection of the preferred product concept, laying the groundwork for the
development of a user-centric and effective application. Leveraging GPS technology,
the app provides accurate location-specific information vital for emergency services
to locate users in crisis situations swiftly. The Emergency Response Mechanism acts
as the app's lifeline, seamlessly coordinating with emergency services, offering
real-time updates, and facilitating two-way communication for efficient assistance.
The flowchart also emphasizes the significance of data analysis and prioritization in
continual improvement and heightened user satisfaction, underscoring the
interconnectedness of these features as the core elements of the SafeLink Connect
app.
2. DISCUSSION
2.1 Product Planning
To further discuss the background concept, the NABC Method was utilized in
the first step, which is stated below:
Need: The SafeLink Connect app addresses a crucial problem encountered
during emergencies, where individuals often struggle to access accurate and
up-to-date emergency contact information tailored to their current location. In
situations ranging from fires to medical emergencies, the absence of readily
available and location-specific contact details can lead to response delays and
escalate the severity of the crisis. The need for immediate and precise emergency
contact information becomes particularly critical in life-threatening situations, where
traditional search methods can be time-consuming and may provide outdated or
incorrect information. SafeLink Connect provides a streamlined solution by
dynamically presenting comprehensive contact details for various emergency
hotlines based on the user's current location. Through real-time updates, the app
ensures users have the most relevant and accurate information, enabling a swift and
effective response during emergencies. The added capability to report emergencies
directly through the app further enhances its functionality, transforming it into a
valuable tool for both accessing and responding to critical situations.
Approach: SafeLink Connect, as a discrete engineered mobile application,
stands
out
in
its
commitment
to
delivering
both
social
benefits
and
technopreneurship appeal. The app's main focus revolves around providing essential
emergency services with key features such as real-time updates based on GPS
technology, enabling the dynamic presentation of comprehensive emergency contact
details for fire departments, medical assistance, and police. Notably, the two-way
communication
channel
for
directly
reporting
emergencies enhances user
engagement with emergency services. Automatic location adjustment ensures the
app seamlessly adapts to users' changing locations, maintaining accuracy in critical
situations. What sets SafeLink Connect apart is its incorporation of ride-sharing
services specifically tailored for emergencies, allowing users to request ambulance
services through the app quickly. This innovative approach distinguishes SafeLink
Connect from existing emergency apps by combining real-time, location-specific
information with a responsive two-way communication system, positioning it as a
pioneering and comprehensive solution in the landscape of emergency assistance
applications.
Benefit(s): SafeLink Connect offers a lot of benefits, positioning itself as an
indispensable tool for individuals prioritizing personal safety in emergency situations.
The app ensures unparalleled convenience by providing instantaneous access to
accurate and location-specific emergency contact details, allowing users to respond
fast to incidents like fires, medical emergencies, or police assistance. Real-time
updates significantly reduce response times, enhancing overall personal safety by
tailoring information to the user's immediate vicinity. The automatic location
adjustment feature ensures that emergency contacts are continually tailored to the
user's changing location, adding to the app's adaptability. What sets SafeLink
Connect
apart
is
its
dynamic
and responsive nature, offering real-time,
location-specific data instead of static information, providing a more effective and
efficient emergency assistance solution. The two-way communication channel
engages users in the emergency response process, enhancing functionality.
Moreover, the app goes beyond contact information by integrating emergency
transportation services, allowing users to request ambulances through a seamless
interface. This dual functionality enhances the app's versatility, making it a
comprehensive solution for accessing emergency contact details and quickly
securing emergency transportation during critical situations.
Competition: Emergency Plus, developed by Australia's emergency services
and government industry partners, is a comparable product that provides
comprehensive emergency information. While effective in Australia, its global
counterpart, known as Emergency Plus, serves a similar purpose by offering
real-time access to emergency service numbers and location-specific information.
However, the key distinction lies in the geographical focus, as SafeLink Connect is
specifically tailored for the Philippines. This targeted approach ensures that SafeLink
Connect addresses the unique needs and emergency services of the Philippines,
mitigating any concerns of patent infringement. The distinct regional focus and
different developers safeguard against conflicts, allowing SafeLink Connect to
provide a tailored and relevant solution for emergency assistance in the Philippines.
Mission Statements: To empower individuals with a tool that ensures safety and
fosters seamless connections during emergencies.
Description of Product: SafeLink Connect is an innovative mobile application
designed to address the urgent need for efficient and reliable emergency assistance
in the Philippines.
Benefit Proposition: The app's benefit proposition lies in offering a user-centric,
technologically advanced, and socially beneficial solution that surpasses existing
products.
Key Business Goals: SafeLink Connect's key business goals include establishing
itself as the leading provider of innovative and tailored emergency assistance
solutions
in the Philippines, ensuring widespread adoption, and fostering
partnerships with relevant stakeholders to enhance the app's impact on public safety.
Target Buyer: The target buyers for this mobile application are individuals
who prioritize their safety and the safety of their communities. This market segment
includes adults of all ages, particularly those living in urban areas with a fast-paced
lifestyle, where emergencies can happen unexpectedly. Demographically, the app
caters to a broad audience, encompassing professionals, parents, and anyone who
values the importance of having immediate access to emergency services tailored to
their specific location. The app is designed to be user-friendly and accessible to
people with varying levels of technical proficiency, making it an indispensable tool for
anyone seeking a reliable and efficient emergency response solution.
2.2 Concept Development
Customer needs are listed along with importance ratings, which guide feature
prioritization in product development. These importance ratings quantify the varying
significance of each need, allowing for a strategic focus on key aspects for an
impactful solution.
Need No.
Specific Need
Importance
1
Immediate Access
5
2
Scalability
4
3
User-Friendly Interface
5
4
Real-Time Updates
5
5
Privacy Assurance
5
6
Accessibility
4
7
Adaptability and Customization
4
8
Cross-Platform Compatibility
4
9
Customizable Alerts and
5
Notifications
10
Simplicity in Registration and Setup
4
Table 1. Customer Needs
SafeLink Connect, an emergency contact app, addresses the critical needs of
users during emergencies. These needs include factors that are rated 5: immediate
access to relevant hotlines, a user-friendly interface for intuitive navigation, real-time
updates for accurate information, privacy assurance, and customizable alerts. On the
other hand, the factors that are rated 4 are scalability to handle increased demand,
accessibility for all users, adaptability and customization, and cross-platform
compatibility, and a simple registration process. By meeting these needs, SafeLink
Connect ensures efficient and effective emergency response.
Figure 2. Function Diagram
This function diagram outlines the steps for using the SafeLink Connect app.
The user begins by opening the application and then proceeds to log in. If the login is
unsuccessful, they are directed to close the application. If successful, they move on
to input their credentials and location. After this step, they choose the type of
emergency they are reporting or responding to. Once this final step is completed, it
marks the end of the process within this application. The diagram visually represents
the sequential flow of actions, ensuring a clear path for users during emergency
situations.
2.3 System Level Design
Figure 3. Schematic Diagram
Figure X identifies important requirements for SafeLink Connect. Users have
consistently expressed a compelling need for a mobile application that provides swift
access to essential emergency contact information, and they emphasize the
importance of a two-way communication feature for timely reporting of emergencies.
Automatic location adjustment emerges as a crucial aspect to dynamically adapt to
the user's current location, ensuring precision in delivering timely and relevant
information during critical situations. Additionally, users stress the significance of
prompt emergency transportation services, a need addressed by the project through
the incorporation of ride-sharing services. The outlined Target Specifications
effectively align with these customer needs, proposing the utilization of GPS
technology for real-time location updates, introducing a two-way communication
channel for efficient emergency reporting, ensuring seamless automatic location
adjustment, and integrating with ride-sharing services. The collective approach of
SafeLink Connect positions it as a comprehensive and responsive solution
specifically tailored to meet the immediate needs of users in emergency situations,
thereby fulfilling the expressed demands of a user-friendly and efficient emergency
assistance app.
Figure 4. Geographic Layout and Interfaces
Figure X shows the geographic layout and the comprehensive evaluation of
the Safelink Connect app's features; it affirms its substantial success in meeting
primary objectives. The Home Screen's effective display of emergency contact
options ensures swift access to critical services, aligning seamlessly with the goal of
facilitating prompt and efficient emergency response initiation. The simplicity and
directness of the Emergency Buttons received positive feedback, contributing to an
overall user-friendly experience. The integration of Location Services, utilizing GPS
functionality, demonstrated exceptional accuracy in determining user locations during
simulated emergency scenarios, directly addressing the crucial objective of providing
precise information to emergency services. The secure and accessible User Profile
section, accommodating personal information and medical records, enhances
emergency responders' access to vital details. The robust Emergency Alerts system
fulfills the goal of promptly informing users about local emergencies. Real-time
communication through the In-App Chat/Communication feature and group chat
option highlights the app's commitment to efficient communication during crises. In
conclusion, the findings underscore the potential success of the proposed Safelink
Connect app, emphasizing a user-friendly design and efficient emergency response
capabilities.
2.4 Detail Design
Technical Specifications:
Compatibility
GPS Integration
Compatible with iOS 11.0 and
Compatible with Android 6.0
above
and above
Utilizes the device's GPS
Accuracy within 5 meters
sensor for real-time location
tracking
Two-Way
Allows instant communication
Supports multimedia for
Communication
between users and emergency
reporting emergencies
services
Automatic
Dynamically adapts to
Ensures seamless transitions
Location
changing user locations
for improved responsiveness
Adjustment
Table 2. Technical Specifications
The SafeLink Connect app's primary requirements and performance standards
are articulated to ensure a comprehensive understanding among all stakeholders
involved in the development process. This succinct summary encapsulates crucial
information, including a concise overview of the product, its designated platform, and
its core functionalities. By delineating these key specifications, this formal
communication serves as a foundational document, aligning the development team
and other stakeholders with the overarching goals and expectations for the SafeLink
Connect app.
Tolerances:
The SafeLink Connect app imposes strict tolerances to ensure optimal
performance, compatibility, and security. Performance expectations demand that the
app responds promptly within a maximum of 5 seconds to user inputs, enhancing the
user experience during critical situations. The commitment to compatibility involves
regular updates, guaranteeing the app's seamless operation with the latest mobile
operating systems and devices. Additionally, the app prioritizes security by strictly
adhering to industry standards for data encryption and user privacy, assuring users
that their information remains safeguarded. Through these tolerances, the app aims
not only to meet user expectations but also to evolve continually, adapting to
technological advancements while maintaining robust security measures.
Bill of Materials (BOM):
Category
Item
Cost
Software
Mobile Application for iOS
Components
and Android
Infrastructure
Cloud Servers and Data
PHP 1,000,000 - PHP 2,500,000
Services
(annually)
GPS Integration Services
PHP 500,000 - PHP 1,500,000
External Services
PHP 2,500,000 - PHP 7,500,000
and Ride Sharing API
Services
Licensing: PHP 250,000 - PHP
Licensing and
Licensing for development
Subscriptions
tools and Subscriptions
1,000,000 (annually)
external services
Subscriptions for External
Services: PHP 500,000 - PHP
1,500,000 (annually)
Table 3. Bill of Materials
This manual lists the different parts needed to create and keep up the
SafeLink Connect application. Licenses and subscriptions, external services,
infrastructure components, and software components are all included. It supports the
project's resource management and tracking needs.
Assembly Table:
Development Phase
Components
iOS App Development
Mobile Application Development
Android App Development
GPS Integration
Integration Services
Ride Sharing API Integration
Cloud Servers
Infrastructure Setup
Database Configuration
User Interface Testing
Functional Testing
Testing and Quality Assurance
Security Testing
Deployment
App Release (iOS and Android)
Customer Support
User Support and Maintenance
Continuous Monitoring and Updates
Table 4. Assembly Table
This table offers a comprehensive visual representation delineating the key
phases and integral components integral to the SafeLink Connect app's development
lifecycle.
By
encapsulating
the
sequential
progression
of
tasks
and
interdependencies, this diagram serves as an invaluable tool for comprehending the
intricacies of transitioning the app from the developmental stage to deployment and
subsequent maintenance. It illuminates the orchestrated flow of activities, facilitating
a nuanced understanding of the developmental journey and providing an essential
roadmap for the team to navigate through each pivotal phase with precision and
cohesion. Through this visual aid, stakeholders can gain a holistic view of the app's
evolution, fostering informed decision-making and ensuring a strategic alignment
with the overarching objectives of the development process.
2.5 Testing and Refinement
Figure 5. Testing and Refinement Process Flow
A process flowchart was used to show the start of the development process
from the product’s planning phase to its availability on the market. As depicted in the
above figure, subsequent to the planning phase, the testing phase encompasses
prototype testing, usability testing, and performance testing, accompanied by the
ongoing collection of feedback from users. The subsequent refinement phase
involves iterative design and development based on user feedback, wherein
identified issues are addressed, and the app is optimized for quality and efficiency.
Prior to deployment to staging and eventual release to production, critical steps such
as code review, security testing, and final testing are undertaken. The overarching
process places a strong emphasis on continuous improvement, attentiveness to user
input, and a meticulous testing approach to deliver a dependable and user-friendly
emergency response app to the market.
2.6 Production Ramp-Up
Figure 6. Process Flowchart
Creating a flowchart for the SafeLink application involves a structured
approach. Begin by defining the purpose, whether illustrating the software
development lifecycle, user interaction, or another aspect. Identify key process
steps: Requirements Gathering involves identifying user needs using a process
symbol (rectangle); Design Planning conceptualizes the UI and architecture;
Development includes coding apps and integrating services using subprocess
symbols if necessary; Quality Assurance employs process symbols for testing;
Deployment releases the apps on stores; User Training and Support involves
subprocess symbols for detailed steps; and Marketing and Communication uses
process symbols. This method ensures clarity in representing the sequential and
interconnected stages of the SafeLink application's development and deployment,
aiding effective communication and understanding.
Figure 7. Facility Workstation
The Open Agile Workspace is a collaborative hub with interconnected desks
for developers and designers. Agile boards display sprint progress, tasks, and
milestones, fostering transparency. Testing and QA Zones house labs for
comprehensive testing and collaboration areas for both developers and QA
engineers.
The
Infrastructure
and
Development
Environment
includes
high-performance workstations, secure server rooms, and integrated collaboration
tools. Meeting and Planning Spaces offer designated rooms with whiteboards and
projectors. Breakout and Relaxation Areas provide lounge spaces. Project
Management Tools stations feature computers with access to project management
software. Documentation Stations offer designated areas with computers. The
DevOps Center is a centralized area with desks for DevOps engineers and monitors
for real-time metrics. Together, these create a collaborative workspace for SafeLink
application development.
Facility Layout
Office Space
Estimated Cost (PHP)
PHP 100,000 - PHP 250,000 per month
Furniture and Workstations
PHP 1,000,000 - PHP 2,500,000
IT Infrastructure
PHP 2,500,000 - PHP 5,000,000
Collaboration Tools
PHP 250,000 - PHP 500,000 (annually)
Testing Equipment
PHP 500,000 - PHP 1,000,000
Security Measures
PHP 750,000 - PHP 1,500,000
Meeting Spaces
PHP 500,000 - PHP 1,000,000
DevOps Center Setup
PHP 1,500,000 - PHP 2,500,000
Breakout & Relaxation Areas
PHP 250,000 - PHP 500,000
Document Stations
PHP 500,000 - PHP 750,000
Marketing and Communications
PHP 1,000,000 - PHP 2,500,000
Training and Support
Miscellaneous Expenses
PHP 750,000 - PHP 1,500,000
PHP 500,000 - PHP 750,000
Table 5. List of Raw Materials and its Cost
The estimated costs for the facility layout of the SafeLink application
development encompass various components. Office space, critical for team
collaboration, is anticipated to range from PHP 100,000 to PHP 250,000 per month,
contingent on location and size. Furniture and workstations, essential for a
productive work environment, are estimated between PHP 1,000,000 and PHP
2,500,000. IT infrastructure, including computers, servers, and networking, is
projected to cost between PHP 2,500,000 and PHP 5,000,000. Collaboration tools,
testing equipment, security measures, meeting spaces, and a dedicated DevOps
center contribute to a comprehensive estimate, with miscellaneous expenses
providing a contingency budget. These figures are indicative and may fluctuate
based on specific requirements, geographical factors, and market dynamics.
Consulting with professionals is advised for precise cost assessments tailored to the
unique needs of the SafeLink application development facility.
3. CONCLUSION
In summary, the SafeLink Connect app emerges as a revolutionary solution in
the emergency response sector, offering a unique blend of cutting-edge features,
user-centric design, and a forward-thinking business model. Through meticulous
Product Development and Design activities, the app has been refined to provide
real-time location tracking, dynamic emergency contact lists, and integration with
private ride services for swift ambulance requests. With a focus on addressing
critical user needs and leveraging advanced technologies, SafeLink Connect not
only fills existing gaps in emergency response systems but also extends its utility
beyond traditional scenarios, positioning it as a versatile and indispensable tool for
personal safety.
The market viability of SafeLink Connect is evident in its ability to meet the
growing demand for immediate and personalized emergency assistance, coupled
with its potential for public-private partnerships. The comprehensive business model,
combining a free-to-use platform with revenue streams from collaborations with
private ride services, positions SafeLink Connect as a sustainable venture. As a
potential investment opportunity, the app represents a compelling fusion of
innovation, societal impact, and market demand, making it a standout contender in
the entrepreneurial landscape focused on enhancing emergency services and public
safety.
4. RECOMMENDATION
For future researchers embarking on New Product Development (NPD)
projects, especially those focused on emergency response applications like the
SafeLink Connect app, it is crucial to acknowledge and address the challenges
inherent in the regulatory landscape. Navigating the complexities of regulations
governing such applications requires a profound understanding and close
collaboration with relevant authorities to ensure adherence to stringent standards.
Additionally, the integration of advanced technologies, such as real-time location
services and secure communication channels, demands meticulous planning to
guarantee seamless functionality and user privacy.
To overcome these challenges, it is recommended that future researchers
assemble a multidisciplinary team comprising experts in software development,
emergency management, and legal compliance. This diverse team can collectively
tackle technical, operational, and regulatory aspects, fostering a holistic approach to
product development. Furthermore, fostering strong partnerships with emergency
services, telecommunications providers, and regulatory bodies will contribute to
smoother project execution. These collaborations can provide valuable insights and
streamline communication channels, offering a robust support network when
navigating challenges.
Key success factors include adopting a user-centric design approach,
prioritizing robust cybersecurity measures, and providing comprehensive user
education.
Understanding
user
needs
and
preferences should guide the
development process, ensuring the final product is intuitive and meets practical
requirements. Implementing robust security protocols and staying informed about
emerging threats are paramount, and educating end-users on app functionalities and
proper usage is essential for maximizing the app's effectiveness during critical
situations. Continuous testing at various stages and garnering feedback from
end-users contribute to refining the app and ensuring it aligns closely with user
expectations in real-world scenarios.