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RESEARCH
METHODOLOGY
FACILITATOR:
PROF. E CHINOMONA
Research Onion
Deductive and Inductive
RESEARCH IN
PRACTICE!
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General Structure of a Good
Research
RESEARCH BACKGROUND
– Introduction
– Problem statement
– Purpose of the study
– Research Objectives
• Theoretical
• Empirical
– Justifcation of the study
– Signifcance of the study
LITERATURE REVIEW, CONCEPTUAL MODEL & HYPOTHSIS STATEMENT
– Theoretical grounding (Theory)
– Empirical review (Research variables)
– Conceptual model
– Hypothesis statement
RESEARCH DESIGN & METHODOLOGY
– Target population
– Sampling frame
– Sample size
– Sampling method
– Measurement instruments
DATA ANALYSIS APPROACH
– Data analysis procedure
– Statistical soft wares to be used
– Checking measurement instrument reliability and validity
– Checking model ft
– Testing the hypothesis
DISCUSSION OF RESULTS, CONCLUSION & RECOMMENDATIONS
LIMITATIONS OF THE STUDY
ETHICAL CONSIDERATIONS
OUTLINE OF THE STUDY
DEFINITION OF CONCEPTS
REFERENCES
The Process of Starting a
Research
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It is often best not to start a Research
project with a TITLE.
A Research Title can change at any stage of
your research.
Rather, start your Research Project with a
Research Idea.
Review and consult the literature on your
Research Idea
Identify Research Variables of interest
Then conceptualise a Research Model
Decide on a possible Research Topic
Decide on the purpose, theoretical and
empirical objectives
RESEARCH IDEA
GENERATION
Does the Research Idea elicit interest and
curiosity in you?
• The frst decision you should make
regards how you actually feel about
the Research Idea.
• It is very important that the topic
you choose is of interest to you and
that it also elicits curiosity within
you.
• Your interest and curiosity should
manifest themselves by adding to
Using the Research Literature to
Generate Ideas
• Ideas for your research project often come
out of the research literature.
• You could select a small number of topics
within your discipline which are of interest
to you, and investigate them in depth.
• Another strategy is to acquaint yourself
with research at the cutting edge of your
discipline. This can be achieved by keeping
yourself up to date with top journals
dedicated to your area of interest.
• A fnal strategy is to check the limitations
identifed by some Researchers in current
studies in good journals. Generate a
Observations & Practical
Problems
• A Research Idea can emerge from
everyday observations – e.g. a
problem noticed at workplace or in
a community
• The Researcher might desire to fnd
out the causes of the problem or the
Researcher might be intrigued to
investigate the consequences of the
identifed problem - with the view of
fnding solutions to the problem.
RESEARCH
WORTHNESS
Is the Research Idea
worthwhile?
• It is very important that you pick a Research
Idea that is worthwhile.
• A worthwhile Research Idea is ethical,
likelihood of Research Model/framework
conceptualisation, possible good research
design and is likely to yield or produce
meaningful results that further scientifc
knowledge.
• If your topic is not worthwhile, not only is it
unethical, but you are also failing to satisfy the
requirements of meaningful results with
theoretical and practical implications.
• It is important to note that it is your
RESEARCH
FEASIBILITY
Is the topic do-able?
• It is of paramount importance that the
Research Idea for your project is
feasible.
• You must make critical decisions
regarding whether you will be capable of
collecting primary data to answer your
potential research question – in order to
avoid losing your precious time.
• It is also important to decide whether
you would have enough resources and
time to gather the information and carry
out your analyses.
CONCEPTUALISING
A RESEACH MODEL
CAUSAL RELATIONSHIP
CONCEPTUAL RESEARCH
MODEL
• DIRECT CAUSAL
RELATIONSHIPS
– Predictor(s) Variable(s)
– Outcome(s) Variable(s)
• INDIRECT CAUSAL
RELATIONSHIPS
– Predictor(s) Variable(s)
– Mediator(s) Variable(s)
EXAMPLES OF
DIRECT CAUSAL
RELATIONSHIPS
EXAMPLES OF
DIRECT CAUSAL
RELATIONSHIPS
EXAMPLES OF
INDIRECT CAUSAL
RELATIONSHIPS
EXAMPLES OF
INDIRECT CAUSAL
RELATIONSHIPS
EXAMPLES OF
INDIRECT CAUSAL
RELATIONSHIPS
Antecedents of frm
performance. A case of
Eskom
Effect of supplier trust on supplier selection,
communication and frm performance
Impact of suppliers on frm
performance in Small and medium
Enterprises
RESEARCH TITLE
DECISION
• A good Research Title should attempt to
capture the Research Variables in the
Model or their summary.
• A good Research Title should consider
the focus or positioning of the study
• A good Research Topic should be short,
precise and to the point
• As a rule of the thumb – a good Research Topic
REFINING A RESEARCH
TITLE
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The title should give the reader a succinct
indication of what the research is about.
This must include reference to the feld of
research and an indication of what the research
question is.
The title should be concise and descriptive.
For example, the phrase, "An investigation
of . . ." could be omitted.
Often titles are stated in terms of a functional
relationship, because such titles clearly indicate
the independent and dependent variables.
However, if possible, think of an informative but
catchy title.
PURPOSE OF THE
STUDY
• Your study purpose is a
summative of Empirical
Questions in Statement form
• It is as good as your Research
Topic - indicating the
Relationships that you seek to
explore.
• Study purpose be brief and
indicative of the direction of
Research Project
RESEARCH
OBJECTIVES
• Often divided as theoretical and
empirical objectives
• It is advisable to draw your Theoretical
and Empirical Objectives directly from
your Conceptual Research Model
• Theoretical Objectives: Make
reference to the important research
constructs that you ought to review
literature on
• Empirical Objectives: Refer to the
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RESEARCH
QUESTIONS
The research question plays a vital role throughout the
research process.
• It is vital that you present a clear statement of the
specifc purposes of your study. The research question
simply comprises of this specifc purpose as a question.
In writing the introduction section of your research
project, your review of the literature must be defned
by your research question which acts as the guiding
concept.
• Careful conceptualisation and phrasing of the research
question is of paramount importance, because
everything done in the remainder of the research
process is aimed at answering your research question.
• The question that you develop might involve highlyspecifc and precisely-defned hypotheses typical of
Research Questions
• To what extent does employee perception of
organisational politics (POP) infuence their
organisational commitment in Zimbabwe’s
SMEs sector?
• To what extent does employee perception of
equity (POE) infuence their organisational
commitment in Zimbabwe’s SMEs sector?
• To what extent does employee perception of
organisational
politics
infuence
their
turnover intention in Zimbabwe’s SMEs
sector?
• To what extent does employee perception of
equity (POE) infuence their turnover
intention in Zimbabwe’s SMEs sector?
• To what extent does employee organisational
RESEARCH
HYPOTHESIS
• HYPOTHESIS STATEMENT
• Adopt one style and be consistent
• State the causal relationships
between the research variables or
linkages
• E.g.
– There is a positive (negative)
relationship between “A” and “B”
– “A” is positively (negatively) related to
“B”
INTRODUCTION
The introduction provides the reader
with sufficient information on the feld
of study to allow for an appreciation of
the proposed research.
Introduction places the project in
context with what is known.
This section can also form the basis for
the introduction of the
dissertation/thesis.
Therefore you need to:
 Refect on the research context
 Highlight the importance of the
importance of your study in view of
PROBLEM
STATEMENT
 Problem
statement is important
because it
directs the rest of the research project or study.
Reveal the known and the unknown. Done
through reading a lot. Future Directions
 Refect on the (background to problem) and
situate the problem.
 Highlight the importance of investigating the
problem in the context
 Use statistical backing if possible or references
to indicate the magnitude of the problem
 Precisely and clearly formulate the study
problem, taking into account, in particular, the
meaning of the central concepts posed in the
conceptual research model.
PROBLEM STATEMENT
(CONT.)
• It is vital that you present a clear
statement of the specifc purposes of
your study.
• The research question simply comprises
of this specifc purpose as a question.
• It is important that you also explain, very
clearly, why this question is worth
answering.
• What do you hope to learn from it? What
will this new knowledge add to the
existing feld? What new perspective will
PROBLEM STATEMENT & JUSTIFICATION
OR SIGNIFICANCE OF THE STUDY
• If you can not justify your study and prove
its signifcance to the practice and the
body of knowledge then they might no
reason for you to undertake the research
• Why is the Research project worth your
effort, time and resources.
• What new knowledge will the study
contribute to the existing body of
literature
• What possible practical relevance of
implications will your study have.
• Clearly justify and state the signifcance of
What to include in
Chapter 1
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1.1 Introduction
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1.2 Problem statement
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1.3 Purpose of the study
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1.4 Research Model
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1.5 Research Objective
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1.5.1 Theoretical Objectives
1.5.2 Empirical Objectives
1.6 Research Questions
1.7 Justification of the study
1.8 The scope of the study
1.9 Ethical considerations
1.10 Outline of the study
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1.11 Definition of key terms
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1.12 Summary
LITERATURE
REVIEW
Different search engines
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Science direct
Google scholar
EBSCO
Pro-quest
Emerald
JSTOR
Use the library frequently
REASONS FOR REVIEWING
LITERATURE
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Reviewing the literature critically will provide the foundation on which your research is built.
The main purpose is to help you to develop a good understanding and insight into relevant previous research
and the trends that have emerged.
The purpose of your literature review is not to provide a summary of everything that has been written on
your research topic, but to review the most relevant and signifcant research on your topic.
To help you to refne further your research questions and objectives
To highlight research possibilities that have been overlooked implicitly in research to date
To discover explicit recommendations for further research
To help you avoid simply repeating work that has been done already
To sample current opinions in newspapers, professional and trade journals, thereby gaining insights into the
aspects of your research questions and objectives that are considered newsworthy
Integral part of the logic of the research process
Integral part of the logic of the research design
Triggers creative thinking
Becoming familiar with the subject area of interest
Finding evidence in the academic discourse to establish a need for the proposed research
Helps to ascertain the nature of previous researches
Helps to identify gaps in knowledge
Helps to develop the context for a proper research problem/question
Helps identify the issues surrounding the research question (what is already known about the problem)
Helps to identify issues and variables related to the research topic
Helps to identify appropriate research methodologies and techniques
Can serve as a chapter in the thesis
Helps to establish a theoretical framework upon which to base the research
Justifes the need for the research
Keeping abreast of on going work in the area of interest
Indicates that the researcher is knowledgeable about the topic
To discover and provide an insight into research approaches, strategies and techniques that may be
appropriate to your own research questions and objectives
THEORETICAL
GROUNDING
• Why do you need a theory to
ground your study?
• How do you identify an
appropriate theory to ground
your study?
• Can you use more than one
theory to ground your study?
• How do you relate a theory
(theories) to your study
Empirical Review of
Research Variables
Literature
• What information do you
need to include when
reviewing literature on your
research constructs?
– Importance of the variables
– Defnitions of the variables Vs
operational defnition
– Dimensions of the variables if
any
CHAPTER 2: LITERATURE
REVIEW
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2.1 INTRODUCTION
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2.2 THEORETICAL REVIEW
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2.2.1 Justice Judgement Theory
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2.3 LITERATURE REVIEW OF RESEARCH VARIABLES
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2.3.1 Customer Satisfaction
2.3.1.1 Antecedents of Customer satisfaction
2.3.1.2 Outcomes of Customer satisfaction
2.3.1.3 Measurement of Customer satisfaction
2.3.2 Brand love
2.4 RESEARCH MODEL
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2.5 HYPOTHESES STATING
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2.6 CHAPTER TWO SUMMARY
What is Research
Design
• Research design refers to a
detailed
outline of how an investigation will take
place.
• A research design encompasses the
methodology and procedures employed
to conduct scientifc research.
• A research design will typically include:
– how data is to be collected (Sampling
design),
– what instruments will be employed
(Measurement Items, Source &
Measurement Scale),
– how the instruments will be used (Data
RESEARCH DESIGN: QUANTITATIVE
STUDY
• Quantitative
research
focuses
on
analysis of numerical data from
quantitative variables.
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approach
often
follows
the
scientifc method of data collection by
using designs that permit various levels
of
confdence
in
making
causal
inferences.
• Research design in a quantitative study
often comprise of:
– Sampling design
SAMPLING DESIGN
Sampling Design
• Sample design covers all aspects of
how the samples in the survey is
specifed and selected.
• The design of samples is a
particularly important aspect of
survey methodology, and provides a
basis for the sound measurement of
economic and social phenomena
from surveys of businesses and
households.
Sampling design covers:
– Target Population
What is a Target
Population?
• Target population is the aggregation
of elements (members of the
population) from which the sample is
actually selected.
• The target population for a survey is
the entire set of units for which the
survey data are to be used to make
inferences.
• Target population defnes those units
for which the fndings of the survey
are meant to generalize.
• Target population refers to the entire
What is a Sampling
Frame?
• Sampling frame is the list of
elements from which the sample is
actually drawn – a complete and
correct list of the population
members only.
• In statistics, a sampling frame is the
source material or device from which
a sample is drawn.
• Sampling frame is a list of all those
within a population who can be
sampled, and may include
individuals, households or
What is Sample Size?
• Sample size is the actual number or size of the sample
• There are no fxed rules in determining the size of a sample
needed.
• But for a greater accuracy and reliability of results, a larger
sample is desirable.
• The narrower or smaller the error range, the larger the sample
must be.
• However, there are guidelines to be observed in determining
the size of a sample, i.e.:
– When the population is more or less homogeneous and only
the typical, normal, or average is desired to be known, a
smaller sample is enough. However, if the differences are
desired to be known, then a larger sample is needed.
– When a population is more or less heterogeneous and only
the typical, normal or average is desired to be known, then a
larger sample is needed. However, if only their differences
are desired to be known, a smaller sample is sufficient.
– The Statistical software to be used to analyse the data is
another guiding indicator of the sample size needed. E.g. –
What is a Sampling
Method?
• The sampling method is the
scientifc procedure of selecting
those sampling units which would
provide the required estimates
with associated margins of
uncertainty, arising from examining
only a part and not the whole.
• There are two sampling Methods:
– Probability sampling
– Non-probability sampling
• However, for Quantitative studies
Sampling Method: Probability
Sampling
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A sample is a proportion of the
population and such sample is
selected from the population by
means of some systematic way in
which every element of the
population has a chance of being
included in the sample
• Types of Probability Sampling:
– Pure/Simple random probability
sampling
– Systematic probability sampling
Pure/Simple Random Probability
Sampling
• This type of sampling is one in which
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every one in the population of the
inquiry has an equal chance of being
selected to be included in the sample
Also called the lottery or rafe type of
sampling
This may be used if the population has
no differentiated levels, sections or
classes.
It is done with or without replacement
The main advantage of this technique of
sampling is that, it is easy to understand
and it is easy to apply.
Systematic Probability
• Sampling
Systematic probability sampling is a technique
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of sampling in which every Nth name in a list
may be selected to be included in a sample
It is also called interval sampling, there should
be a gap or interval, between each selected
unit in the sample
It is used when the subjects or respondents in
the study are arrayed or arranged in some
systematic or logical manner such as
alphabetical arrangement
The main advantage is that it is more
convenient, faster and more economic
The disadvantage is that the sample becomes
biased if the persons in the list belong to a class
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Stratifed Probability
Sampling
Stratifed
probability sampling is a process
of selecting randomly, samples from the
different strata of the population used in
the study.
• A sample here is selected based on some
known characteristics of the population, a
characteristic which will have an impact on
the research. Using stratifed sampling the
researcher divides or stratifes the sample
selected for use in the research using the
characteristics which he or she will have an
impact on the research.
• The advantage is that it contributes much
to the representative of the sample
Cluster Probability
Sampling
• Cluster probability sampling is also
called Multistage cluster sampling
• It is used when the population is so
big or the geographical area of the
research is so large
• The advantage of cluster
probability sampling is that, of
efficiency
• The disadvantage is that it has
reduced accuracy or
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Non-Probability
Sampling
Is any sample in which little or no attempt is made to get a
representative cross-section of the population. Is an arbitrary or
subjective procedure where each population element does not have a
known non zero chance of being included. No attempt is made to
generate a statistically representative sample.
Sampling process where the probability of selecting each sampling unit is
unknown. It allows considerable researcher discretion in choosing
members of the sample
Quota Sampling- non –probability sampling technique in which
participants are selected according to pre-specifed quotas that are
thought to have major impacts on the fndings of the survey. The
proportion of sample elements with certain characteristics is about the
same as the proportion of the elements with the characteristics in the
target population. Is normally used for interview surveys.
Convenience Sampling- or haphazard sampling involves selecting
haphazardly those cases that are easiest to obtain for your sample such
as the person interviewed at random in a shopping center for a television
programme
Using this technique the researcher engages conveniently located
participants. The rationale is that it enables a large number of
respondents to be interviewed in a relatively short time.
Purposive or Judgemental Sampling- enables you to use your
judgement to select cases that will best enable you to answer to your
research questions and to meet your objectives. This form of sample is
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Snowball sampling- Selection of additional respondents is made on the
basis of referrals from the initial respondents. This is used when a desired
type of respondents is hard to fnd for example people who are working
while claiming unemployment beneft. The researcher fnds a suitable
participant and asks them to recommend another participant.
This technique employs the old adage “Birds of the same feather fock
together”. Subsequent participants are referred by current sample elements
because they might have the same characteristics, experiences, attitudes
similar to each other. A researcher locate an initial set of respondents with
the desired characteristics.
In this technique the respondents are members who are small, hard to
reach, uniquely defned target populations.
QUESTIONNAIRE DESIGN
Research Measurement
•Instruments
A measurement instrument is a measure which
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combines the values of several items or variables (also
called indicators, observations, events, questions) into
a composite measure in order to predict or gauge
some underlying continuum which can only be
partially measured by single item or variable.
In an exploratory study a Researcher has to develop
the measurement instrument
However, a Researcher can adopt and adapt
measurement instruments from prior studies.
If measurement instruments are adapted from
previous studies, the source aught to be provided and
the number of items used for each variable
The Research also need to provide the measurement
scale, e.g. Is it a “5 point likert scale” or a “7-point
likert scale” and the anchors, i.e. - strongly disagree;
DATA COLLECTION
METHOD/TECHNIQUE
Data Collection Method & Procedure
• Distribution and collection of
questionnaire
– Select the method you will use to
distribute and collect your
questionnaire
– Use of research assistance if
possible for distribution and
collection of questionnaire OR
– Mailing questionnaire (posting or emailing) OR
– Use of telephone
– Please note that each chosen
method has its merits and demerits
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CHAPTER 3: Research
Methodology
3.1 Introduction
3.1.1 Qualitative Research
3.1.2 Quantitative Research
3.2 Target population
3.3 Sample frame
3.4 Sample size
3.5 Sampling techniques
3.5.1 Probability sampling Techniques
3.5.1.1 Simple random sampling
3.5.2 Non-probability sampling techniques
3.5.2.1 Snowball sampling
3.6 Measurement instruments
3.6.1 Descriptive statistics
3.6.2 Customer Satisfaction
3.7 Data collection
3.8 Summary
3.9 References
4.1 Questionnaire
DATA ANALYSIS APPROACH
& PROCEDURE
DATA ANALYSIS APPROACH&
STATISTICAL APPROACH
• Coding data in Excel Spreadsheet and data
cleansing
• Transforming data and descriptive
statistics (Profle data frequency tables
e.t.c. using SPSS (Statistical Package for
Social Sciences) 24.0 Statistical software.
• Can use ANOVA (Analysis of Variance) or
Manova, Canonical correlation analysis,
Multiple regression analysis.
• Checking research model ft to data using
AMOS 24.0 Statistical software .
• Performing Confrmatory Factor Analysis
(CFA) using AMOS 24.0 Statistical
software.
DATA ANALYSIS:
RELIABILITY &
VALIDITY OF
MEASUREMENT
INSTRUMENTS
Measurement Instrument Reliability
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Reliability
(Consistency )
Validity
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Reliability refers to the quality of a measurement procedure that provides
repeatability and accuracy.
Reliability estimates are used to evaluate (1) the stability of measures administered
at different times to the same individuals or using the same standard (test–retest
reliability)or (2) the equivalence of sets of items from the same test (internal
consistency) or of different observers scoring a behavior or event using the same
instrument.
Reliability coefficients range from 0.00 to 1.00, with higher coefficients indicating
higher levels of reliability.
A good measure of some entity is expected to produce consistent scores. A
procedures' reliability is estimated using a coefficient (i.e., a numerical summary).
The major types of coefficients include:
– Cronbach's Alpha value
– Composite reliability value
Validity (Meaningfulness )
A valid measurement tool or procedure does a good job of measuring the concept
that it purports to measure.
Validity means that correct procedures have been applied to fnd answers to
a question.
Validity is often defned as the extent to which an instrument measures what it
purports to measure.
Validity requires that an instrument is reliable, but an instrument can be reliable
without being valid
Below are three main classes of validity, each having several subtypes
– Convergent validity
DATA ANALYSIS: MODEL
FIT
Checking Research
Model Fit
• Checking the model fit for CFA & Path
Model
– Chi-square value (<3).
– Comparative fit index (CFI): - (> 0.900)
– Goodness of fit index (GFI): (> 0.900)
– Incremental fit index (IFI): (> 0.900)
– Normed fit index (NFI): (> 0.900)
– Tucker Lewis index (TLI): (> 0.900)
– Random measure of standard error
approximation (RMSEA): (< 0.08)
CONCLUSION &
RECOMMENDATION
S
Discussion of Results,
Implications, Conclusion &
Recommendations
• Indicate that you will:
– Discuss the research fndings
– Provide the research implications
– Provide recommendations
– Provide the limitations of your
study and
– Suggest future research
– Finally, Conclusion
ETHICAL
CONSIDERATIONS
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A recognized ethical committee needs to give ethical clearance
for the research.
Most universities have representative committees at different
levels.
Departmental research will thus receive consideration and
recommendations at that level, whereas the Faculty Academic
Ethics Committee will review each proposal based on the
following ethical issues:
– Scientifc design and conduct of the study
– Recruitment of research participants
– Care and protection of research participants (confdentiality /
consent)
– Community considerations
Outside agencies may request that ethical clearance be obtained
from a tertiary institution or recognized body.
By considering the proposal, they may have an in-house ethical
committee in place that will assess this aspect of the proposal.
Special consideration will be given to the right to privacy,
confdentiality and anonymity of research participants.
The right to equality, justice, human dignity/life and protection
against harm must be ensured.
DEFINITION OF
MAJOR CONCEPTS
• All research variables are
important concepts and
therefore the operational
defnitions need to be provided.
• Defne other key concepts e.g.
the research context - SMEs
REFERENCES
• Harvard Referencing style
Research Process
Summary
CLASS PRACTICE
• Based on your Research idea
decide on whether you what to
investigate the predictors or
consequences
• Using the research papers
(articles) you downloaded on your
Research idea, identify the
Research Variable of your interest
• Using the chosen Research
Variables Conceptualise your
Research Model
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What to include in
Chapter 4
CHAPTER 4: DATA ANALYSIS AND INTERPRETATION OF RESULTS.
4.1 INTRODUCTION
4.2 DATA ANALYTICAL PROCEDURES
4.2.1 Descriptive statistics
4.2.2 Reliability and Validity Analysis
4.3 CORNFIRMATORY FACTOR ANALYSIS (CFA)
4.3.1 CFA Model
4.3.2 Model Fit Results
4.3.3 Factor Loadings
4.4 STRUCTURAL EQUATION MODELING (SEM)
4.4.1 SEM Model
4.4.2 Model Fit Results
4.4.3. Path Modelling Results
4.4.4 Standardised Regression Weights
4.5 OVERALL RESULTS OF SEM HYPOTHESIS TESTING
CONTINUED
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4.6 DISCUSSION OF RESULTS
4.7 SUMMARY
4.8 REFERENCES
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TUTORS WILL TELL YOU THE FLESH AND BLOOD TO ADD UNDER THE
HEADINGS.
Will invite Prof Chinomona.
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Chapter 5
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Conclusion and Recommendations
5.1 Introduction
5.2 Contributions
5.3 Recommendations
5.4 Limitations
5.5 Suggestions for future research
5.6 Summary
5.7 References
Final Thesis
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PORTFOLIO OF LEARNING EVIDENCE
Include the cover page where you write the title, your name and student
number, year ,name of the supervisor and co-supervisor.
Acknowledgements
Abstract, importance of the study, target population and number of
respondents, Hs supported & rejected.
Table of contents
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
References
Appendix 1 Questionnaire.
Appendix 2 Marked Chapter 4
Appendix 3 Marked Chapter 5
Appendix 4 Marked PPT
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Presentation
(13/10/2014)
Introduction
Research Objectives
Problem Statement
Research Gap
Literature Review
Model
Hypotheses
Descriptive Statistics
Reliability and Validity
CFA
SEM
Discussion of results
Conclusion
Contributions
Recommendations
Limitations
Future Research Direction
References (Few of them).
SENT TO ME EXCEL FILE DATA, SPSS FILE, COMPLETE THESIS,
QUESTIONNAIRE BEFORE YOU COME TO MY OFFICE TO SUBMIT.
THANK
YOU!!!
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