ORDERS
OPENING
Make it clear that there is an order
accompanying the letter:
➢ I would like to place an order for the sport
equipment. Please find enclosed…(our Order
No. B4521)
PAYMENT
Confirm the TERMS OF PAYMENT
➢ We would like to confirm that payment is to
be made by...(letter of credit/Bank draft)
➢ We would like to confirm that we accept all
the method of payment.
DISCOUNTS
Confirm the agreed discounts
➢ We would like to thank you for the 15% trade
discount and 5% quantity discount you
allowed us.
➢ We would like to confirm that 10% quantity
discounts is quite satisfactory.
DELIVERY
Confirm the delivery dates
➢ It is essential that the goods are delivered
before the beginning of November, in time for
the Christmas sales period.
➢ Delivery before 28 February is a firm
condition of this order, and we reserve the
right to refuse goods delivered after that time.
METHODS OF DELIVERY
Advise the company on how you want the goods
packed and sent.
➢ Please send the goods by express freight as
we need them urgently.
➢ Could you please ship by scheduled freighter
to avoid any unnecessary delays?
CLOSING
We hope that this will be the first of many
orders we place with you.
➢ We will place further orders if this one is
completed to our satisfaction.
➢ If our sales targets are met, we shall be
placing further orders in the near future.
➢ I look forward to receiving your confirmation .
➢
REPLY AN ORDER
1 . Acknowledge an order
Opening
Thank you for your order No. 67203, which we received
yesterday.
Body
 Your order No. 67203 is now being processed and should be
ready for dispatch by the end of this week.
 We are pleased to inform you that we have already made up
your order No. 99720 for 500 bed-Iinen packets and are now
making arrangements for shipment to …
Closing
✓ You should contact us immediately if any problems arise.
Thank you for your order, and we hope we can be of further
service in the future.
REPLY AN ORDER
2. Delay in deliver y
Opening
Thank you for your order No. 67203, which we received
yesterday.
Body
 I am writing to tell you that unfortunately there will be a
three-week delay in delivery. This is due to… Your order will be
processed as soon as possible. I apologize for this delay which
is due to circumstances beyond our control.
 We regret to inform you that there will be a delay in getting
your consignment to you. This is due to…
Closing
▪ Please let us know your decision as soon as possible. Thank
you for your consideration.
REPLY AN ORDER
3. Refuse an order
Opening
Thank you for your order No. 67203, which we received
yesterday.
Body
Out of stock:
❖ We are sorry to say that we are completely out of stock of
this item and it will be six weeks before we get our next
delivery, but please contact us then.
❖Unfortunately, we have run out of the… you asked for. As you
particularly specified this item, we will not of fer a substitute,
but will inform you immediately we receive delivery of a new
consignment. This will be within the next two months.
Closing
In this instance, I regret that we have to turn down your order.