ARRANGING THE TOUR YOURSELF The categories Identify yourself • A good starting point is to ask for the supplier’s sales representative or the sales office. Be prepared • Have your own travel agencies address and phone number handy. Repeat back everything • Always confirm and reconfirm what was said. Know who you are talking to • Always get the first name of the person you are dealing with and a locator for any booking you make. Confirm: • Remember to confirm both the amount and method of payment. Write everything down • Start a separate file for everyone you book. Do not miss deadlines • Never misses any deadlines! In worst scenario, you could be forced to cancel the entire trip.