Principles of Management
1. The statement of Lolalili is “to meet the needs of consumers through innovative
marketing and manufacturing of healthful, good-tasting products that contribute to a
healthy lifestyle and consumer well-being around the world, yielding above-average
returns over time and for our shareholders.”
Based on the above statement, it is referred to ________.
A.
B.
C.
D.
Tactical plan
Mission
Vision
Environmental plan
2. Which of the following is NOT a benefit of planning?
A.
B.
C.
D.
Planning helps a manager to anticipate the future perfectly.
Planning helps a manager to cope with uncertainty.
Planning helps a manager to coordinate activities between people and/or
departments.
Planning helps a manager to think ahead.
3. Which of the following is NOT a function of organizational culture?
A.
B.
C.
D.
It allows outsiders to understand the organization better.
It shapes behavior by helping employees make sense of their surroundings.
It gives members an organizational identity.
It facilitates collective commitment.
4. Which of the following is NOT a challenge facing managers?
A.
B.
C.
D.
Balancing work and personal lives.
Highly stable business environment.
Diversity of employees.
Changing information technology.
5. Characteristics:
- Actual performance must be compared with the previous set goals
- Any significant deviations must be addressed.
- The monitoring, comparing, and correcting of the performance.
According to the above characteristics, it refer to ______.
A.
B.
C.
D.
controlling.
leading.
organizing.
planning.
6. Jason Todd is the branch manager at Montana Mutual Saving Bank. If he is your
average middle manager, which of the four management activities is he likely to spend
the greatest amount of time?
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Principles of Management
A.
B.
C.
D.
Planning
Organizing
Leading
Controlling
7. Farid is the CEO of a large manufacturing plant. He has spent her day trying to ensure
that the light bulbs coming off the assembly line light 99.4% of the time. He has spent
his day performing the management process of ______.
A.
B.
C.
D.
planning.
organizing.
leading.
controlling.
8. In conducting a SWOT analysis, a company’s ____________ are examined by
questions about internal resources and skills possessed by the company.
A.
B.
C.
D.
competencies
capabilities
opportunities
strengths
9. Southwest Airlines employees all know the history of how CEO Herb Kelleher visited
one of the airlines' hangars in the middle of the night in a dress with a purple boa – just
to liven things up. This is an example of a ________.
A.
B.
C.
D.
Story
Myth
Value
None of above
10. _____ plans specify the details of how an organization or business will achieve its
objectives.
A.
B
C.
D.
Strategic
Tactical
Long term
Operational
11. Benefits of planning _________.
A.
B.
C.
D.
provide guidance and direction.
minimize waste and redundancy.
provide standards to facilitate control.
All of the above.
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Principles of Management
12. Managers should treat MBO as an ongoing activity, which means that goals should be
regularly reviewed and _____.
A.
B.
C.
D.
delegated
updated
scrapped
rewarded
13. In what order should plans be developed?
A.
B.
C.
D.
Strategic, tactical and operational.
Tactical, strategic and operational.
Operational, strategic and tactical.
None of above.
14. The Director of Marketing at Huha Publications sends out a broad, flexible plan that
sets out the guidelines and targets for sales every year. This plan is called a
_____________ plan.
A.
B.
C.
D.
directional
standing
Tactical
Strategic
15. _____ plans have clearly defined objectives.
A.
B.
C.
D.
Directional
Flexible
Specific
Standing
16. Which type of plan is used to meet a particular or unique situation?
A.
B.
C.
D.
Operational.
Tactical.
Strategic.
Single-use.
17. What types of goals produce higher levels of output?
A.
B.
C.
D.
specific, hard goals
goals of moderate difficulty
generalized goals such as "do your best"
easy goals
18. The source that is used to find suitable candidates should be based upon all except
which of the following?
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Principles of Management
A.
B.
C.
D.
Location of the organization.
Size of the organization.
Type or level of the position.
Local labor market.
19. Which of the following is not true about strong organizational culture?
A.
B.
C.
D.
Almost all employees have a clear understanding of what the organization is
about.
It may act as a barrier to change.
It is difficult for management to convey to new employees the organization's
core competency.
It is difficult to change.
20. __________ is the process of formally assessing someone's work job accomplishments
and providing feedback.
A.
B.
C.
D.
Informal review
Discipline management
Management by objective
Performance appraisal
21. An organization that contains two command structures, and in which some people
actually have two bosses, is a _________.
A.
B.
C.
D.
team-based structure.
matrix.
network structure.
None of above.
22. Ryza has recently hired several competent people to fill the vacancies in his
organization. He should help them adapt to the organization and ensure that their job
skills and knowledge are kept current through _____.
A.
B.
C.
D.
employee surveys
employee appreciation
recruitment
orientation, training, and development
23. A customer service sales manager for a Dell Computers evaluates each one of his staff
monthly on the basis of the number of customer problems or complaints that have been
resolved during the past month. This is an example of ____________.
A.
B.
C.
D.
a performance appraisal.
personality testing.
Job Descriptions
None of above
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Principles of Management
24. To be _____________ means to use resources wisely and cost-effectively.
A.
B.
C.
D.
Effective
Efficient
Multiplied
Ethical
25. __________ is the process used by organizations to attract a qualified pool of job
applicants.
A.
B.
C.
D.
Socialization
Human resource planning
Affirmation action
Recruitment
26. ________ is a training process that offers opportunities for employees to spend time
in different jobs and expand their range of skills.
A.
B.
C.
D.
Coaching
Job rotation
An apprenticeship
Modeling
27. Which of the following is a legitimate reason for rejecting a job applicant in the
selection process?
A.
B.
C.
D.
Applicant has deficient qualifications
Applicant has insufficient ability, ambition, or poor interpersonal qualities.
Applicant's overall potential is low.
All of the above.
28. The process by which an organization makes decisions and takes actions that affect
its long-run performance is referred to ___________.
A.
B.
C.
D.
Departmental planning
Tactical planning
Operational planning
Strategic planning
29. In the REvlon Cosmetics Co., the best salespeople receive pink Cadillacs in special
awards ceremonies. This is an example of a:
A.
B.
C.
D.
Symbol
Value
Rite or ritual
Both A and C
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Principles of Management
30.. The top executives at the Lemon Automobile Company have recognized that they are
much slower than their competition at getting new designs to market. The problem
seems to stem from problems in coordinating among the various functional
departments that are involved in the new car design process. The company should:
A.
B.
C.
D.
Create cross-functional teams for development
Cancel all social events for employees
Encourage employees to stay within their own functional areas
Cancel all social events for employees
Question 1
(a) Define management.
(1 mark)
Describe all the managerial level in organization. Support your answers with relevant
example(s).
(b) Differentiate between efficiency and effectiveness.
Question 2
(a) State ALL steps required to prepare a strategic planning.
(b) With relevant example(s) describe any THREE (3) types of planning.
(9 marks)
(4 marks)
(5 marks)
(6 marks)
Question 3
(a) Describe the above diagram.
(5 marks)
(b) Describe in detail about the Matrix structure.
(5 marks)
Question 4
(a) Define recruitment. Differentiate between internal and external recruitment. Support (10 marks)
your answer with relevant example(s).
(b) Define interview. Briefly explain all the types of interviews in human resources
planning.
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(7 marks)
Principles of Management
**End**
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