HOSPITALITY AND TOURISM MANAGEMENT DEPARTMENT
3
LESSON
Introduction to AMADEUS
AIMS:
1. What is AMADEUS?
2. Discuss the commands of AMADEUS software.
3. Discuss the functions of AMADEUS.
4. How to use the AMADEUS.
5. Importance of AMADEUS in travel and tourism industries.
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ABSORB
What is AMADEUS?
AMADEUS is a Computer Reservation System or the Global
Distribution System. It is a tool that most travel agents used in air, hotel,
train, car, or other booking services. It has become the world leader in
providing excellent solutions to manage the selling of travel services.
Amadeus is well known for its excellent services:
∙ 75 local Amadeus commercial organizations
∙ Currently available in over 215 markets worldwide
∙ also available in Five regional center
∙ 3 Research & Development centers
∙ More than 6,500 employees
∙ More than 100 nationalities in central sites
∙ Controls over 120 airlines from around the world
Where is AMADEUS Located?
The
central
sites
are
in
Madrid
(Corporate Headquarters & Marketing),
Nice
(Development) and
Erding
(Operations). The regional offices assist our
sales
and
marketing
offices
in
marketing, Helpdesk support and customer
service. They also coordinate commercial
relationships with Amadeus providers in
their region. It has a regional headquarters
and marketing centers in Miami, Bangkok
and Buenos Aires.
Introduction to AMADEUS Vista Selling Platform
You can book a reservation through the Graphical User
Interface (GUI) called Graphical page. You can also access the
AMADEUS Vista using the Command page by entering formats or
commands. We will discuss the commands later in this module.
It also provides advanced features such as interactive seat
maps, travel choice, and AMADEUS Insurance.
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The Feature of AMADEUS Vista:
Graphic Page
Translates the AMADEUS system functionality into a textbox
interface with graphical responses that is easy to understand. You
can book flights, reserve rooms, cars, cruise, and you can also view
information on a full range of travel service. Hints and instructions are
also available to guide the new users of the system.
Command Page
You can use this platform if you are familiar with the command or
the Amadeus System Formats.
AMADEUS Vista Online Help
Displays online help in navigating around the system.
AMADEUS Vista Smart Keys
Toolbar buttons that send formats automatically.
GETTING STARTED
Signing In
1. Launch Amadeus Vista. The sign-in window appears.
2. Enter your agent sign and initials. For example: 0001AA
3. Select your duty code from the drop-down list.
4. Enter your password.
5. Enter a password in the New Password field to change your current
password. If you do not want to change your password, leave this
field blank.
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6. Under Work areas, select the check box for the areas you want to
sign in.
7. Select the Practice Training check box, if you want to sign in to
Practice Training.
8. Click on Sign In.
Note: The next time that you sign in, your sign is automatically pre-filled.
Sign-In Message
1. Informative messages are displayed when you sign in.
2. Click the icon
to show more information otherwise click OK.
Signing Out
1. Click on the tab at the bottom of the screen of your work area.
2. Click on Sign-out.
Note: You can’t sign out if you have an active Passenger Name Record
(PNR) on your work area.
Close Amadeus Vista
1. Click on the AMADAUS Vista menu.
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2. Click on Exit.
3. Click on button on the upper right corner of the screen to close the
AMADEUS Vista window.
Working with the Graphic Page
Graphic page is the main area of AMADEUS Vista. You can access most
of the AMADESU system functions by clicking the any of the tab menus on the
upper part of the AMADEUS work area. Hold your mouse pointer over the
menus for a few second if you want to know what is the button for. A tool tip
will appear.
Graphic Page Tabs
PNR TAB: - The first tab you normally see when you open Amadeus
Vista. You can use it to create, retrieve, modify and claim PNRs.
DOCUMENT TAB: - This feature helps in display, fax or print
invoices, itineraries and print tickets.
PROFILE TAB: - This can use the Open screen to retrieve traveler or
company profiles. You can also add, update and delete profile
elements or transfer profile elements to a PNR.
AIS TAB: - Access to the Amadeus Information System.
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AIR TAB: - By clicking we can view availability, flight information
and make reservations.
CARTAB: - To find out details of rental cars available for
passengers traveling to other designations.
HOTEL TAB: - To book a hotel or obtain information about hotels and
other kinds of accommodation.
AMADEUS INSURANCE TAB: - You can review and book various
types of travel insurance policies.
FARE TAB: - To find fare, prices a PNR or store a fare.
QUEUE TAB: - To display queue counts and perform a variety of
queue functions including queue messages and printing.
FREQUENTLY USED ICONS
Clears all fields and reset values to the default
Closes the input window
Moves to the previous/next page [MU/MD]
Reopens the input window
Modifies the selected line
Deletes the selected line
MAKING A RESERVATION
Steps to make a simple reservation in graphic page:
1. Create a Passenger Name Record
2. Make an Air Booking
3. Make a meal request
4. Reserving a Hotel
5. Making a Car Booking
6. Price the itinerary
7. Print the itinerary and ticket
8. Save the PNR
CREATING A PNR FROM A PROFILE
1. Click on the PNR Tab
2. Click on the profile sub-tab.
3. Enter Clients profile information.
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4. Click on send.
The PNR is then Displayed
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Making an Air Booking
1. Click on air tab.
2. Enter the flight information such as from, To, and departure field.
3. Click on to activate the dual availability input screen.
4. Enter the details for the return flight. By default, the From field, To field
and departure date are the same as the outbound flight, but you can
modify any field if necessary.
5. Click on Search to display the Availability screen.
Note: The outbound and return availability displays are shown on the
same screen. Use the toolbar of each availability to move to the previous,
next day or to scroll through the screens.
6. Click on the classes of service for the flights he wants to book.
7. Click on Sell to book the segment.
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The flights you have booked are then displayed, along with the mini-itinerary.
Making a Meal Request
1. Click on the PNR tab.
2. In the Services section, click on the Meal icon.
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3. Select the type of meal from the drop-down list, in this case VGML.
4. Click send.
Reserving A Hotel
1. Click on the Hotel tab. Most of the information is pre-filled, however,
you can still modify the data according to your client’s requests.
2. Click on availability.
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3. From the Multiple Hotel Display, click on the specific hotel that you
want to book, then on Rates.
4. From the input screen that appears, enter any other booking details
if necessary, then click on Rates.
5. From the Single Hotel Display, select the appropriate rate code.
6. Click on Book.
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7. If prompted, specify a guarantee, then click on Send to book the
room.
Pricing the Itinerary
1. Click on the Fare tab then click on the Price PNR sub-tab.
2. Click on send.
The ticket image for the PNR is then displayed.
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Printing the Itinerary and Ticket.
1. Click on the Doc Print tab.
2. In the Ticket sub-tab, select the ticket options and the type of itinerary
that you want to print.
3. Click on send.
Saving the PNR
1. Click on the PNR tab.
2. Click on the PNR Save
. To access other save options, click
on the down arrow.
3. Select the Save option that you want to use.
4. Click on send.
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APPLY
Activity 1
Read and answer the questions given below. Submit your answers
through our google classroom.
1. What is AMADEUS?
2. How important is the AMADEUS Software to the Tourism industries?
3. What can you say about the AMADEUS Software?
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References:
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Rodolfa, B., (2015). Management Information System in
Tourism and Hospitality Industry.
Revised edition. Unlimited Books library services & Publishing,
Inc.
TM_Use_common_bus_tools_&_tech_310812.pdf
www.google.com
www.scribd.com
Jasir Alavi, The Complete Amadeus Guide.
https://www.learn.amadeus.com/eLearning-2745650456en.htm
International Federation for IT and Travel & Tourism.
http://www.tnooz.com/article/amadeusfinds-disgruntled-businesstravellers-instate-of-the-nation-study/
(Disclaimer: The information above is generated from the references
stated above.)
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