Welcome to Day 1!
Let’s get you started.
This guide will help you log into your PillPack laptop and accounts on your first day. Once you’ve successfully logged in, you
should focus on completing the required compliance training before moving on to anything else. Instructions on accessing
these trainings can be found in step 7 of this guide. IT setup instructions will consist of 7 tasks. Check off the below tasks in
order for a successful result.
You also should have received the following items in your work from home kit. If you didn’t receive any of these items, please
advise your Day 1 trainer or IT Onboarding Coordinator.
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PillPack Laptop
Set of (2) USB-C Security Keys with (1) USB adapter
Headset
Keyboard and Mouse
Monitors
Associated Power and Video Cables
Step 1: Log into your Laptop
In this step, you will log into your PillPack-issued laptop. Your laptop should have arrived in a sealed bag or with tamper seals
applied to it. If the bag was broken or the seals were broken, please stop and report this to your Day 1 trainer or IT
Onboarding Coordinator.
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Unbox your device and connect
the power adapter. Press the
power button on the top left of
the keyboard.
Take the USB adapter and USB-C
security key you received and
plug them into your laptop. The
USB-C security key should be
plugged into the USB adapter
and then into a USB port on your
device.
At the login screen, click the
globe Wi-Fi icon in the bottom
right corner to connect to your
home network.
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Security Key
Adapter
After connecting to your home
network, click on the Network
Sign-In icon. This icon looks like 2
computer monitors back to back.
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You will be taken to a login
screen that says PillPack VPN
across the top.
Login using your PillPack
username and default password.
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Username:
firstname.lastname
Default password:
____________________
Your IT Onboarding Coordinator
or Hiring Manager will provide
the default password to you. This
username and default password
will be used multiple times
throughout the set-up process so
please note it.
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Your computer may take a few
minutes to sign you in for the
first time. When ready, it will
display the Windows desktop
screen.
Step 2: Log into Okta
Okta is a single-sign on platform used to authenticate or log into a variety of Pharmacy systems. Some useful apps that can
be found within Okta are the IT Support Portal, Slack and Amazon A to Z, among others.
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Ensure your security key is
plugged into your laptop.
In the Google Chrome window,
click the (+) icon at the top of the
page to open a new tab.
Type pillpack.okta.com into the
top address bar.
Login using your PillPack
credentials. These are the same
credentials you used during step
1 to log into the laptop.
• Username:
firstname.lastname
• Default password:
_______________
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Your IT Onboarding Coordinator
or Hiring Manager will provide
the default password to you.
You will be prompted to set up
multifactor authentication. Click
Setup next to Security Key or
Biometric Authenticator.
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Click Enroll.
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Two pop-ups will appear asking
to set up the key, click OK for
both.
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You will be prompted to touch
your security key. Press your
finger to the top of the key and
hold for 3-5 seconds until the
window disappears.
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The security key will appear as an
Enrolled Factor with a green
checkmark next to it. Scroll down
to the bottom of the page and
click Finish.
You will be prompted to reset
your Okta password to one of
your own choosing. In the Old
Password field, type in the
default password, then type in a
new password. Click Change
Password once done.
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You will be prompted to finish
creating your PillPack account.
You can select to not input a
secondary email and then
continue with steps to choose a
forgot password question, add a
phone number and select an
image.
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Once complete, click Create My
Account.
You will then be directed to your
My Apps Dashboard where you
will see a variety of applications
available. Clicking on a tile will
sign you into the application.
Continue on in this guide to learn
more about some of these
applications.
Step 3: Log into your PillPack Email
Google Chrome is the web browser of choice for Pharmacy systems. We currently host PillPack email through Gmail and the
majority of our systems should be accessed using Chrome. It is also recommended to use Google Drive to save all your
documents instead of on your computer. Follow the steps below to access your PillPack email.
Verify you have the Google
Chrome icon on your desktop.
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If you don’t, open an alternate
browser like Firefox or Microsoft
Edge and type in “download
Google Chrome”. Click the first
link and follow the installation
steps. If a pop-up appears
requesting administrative
credentials, click Cancel and the
installation should continue.
Double-click on the Google
Chrome icon on your laptop
screen to open a new window.
Type gmail.com into the top bar
and press the Enter key on the
keyboard.
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Type in your PillPack email alias
(provided below) and then click
Next.
PillPack email alias:
firstname.lastname@pillpack.com
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Type in the default password and
click Next.
Your IT Onboarding Coordinator
or Hiring Manager will provide
the default password to you.
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You will be prompted to reset
your password. Follow the onscreen prompts to change from
the default password to one of
your own choosing.
Take note of your new email
password!
As an organization, we require 2step verification be set up in your
email for security purposes.
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Click the grouping of dots at the
top right of the page and then
click Account.
Tip: Clicking the grouping of dots
also provides options for
accessing Google Drive and Docs.
We recommend storing files in
the Drive versus the local device.
Click Security on the left side of
the page.
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Scroll down and click on 2-Step
Verification under the Signing in
to Google section.
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Scroll down and select the Voice
or text message option.
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Follow the on-screen prompts to
add a phone number.
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Before moving on, it’s
recommended you bookmark the
Gmail page for easy access in
Google Chrome.
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If you don’t see your bookmarks
under the top address bar, be
sure to click Show bookmarks
bar.
Step 4: Access Slack
Slack is the messaging system used by Amazon Pharmacy to communicate with team members. You can chat via direct
message with team members or collaborate with your team using channels. Slack is available on your Okta profile.
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Log into pillpack.okta.com
following the steps in Step 3 of
this guide.
From your My Apps Dashboard,
click on the PillPack Slack tile.
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You will be redirected to Slack.
On the left side of the screen,
you will be able to browse
channels or direct message team
members.
Step 5: Reset your laptop password
In this step, you will reset your laptop password to one of your own choosing.
Verify you are still signed into the
VPN by clicking the Wi-Fi icon
located on the bottom right of
your laptop screen.
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It should state Connected where
the PillPack VPN is listed. If it
isn’t, click Connect and input the
same credentials from Step 1 of
this guide when you originally
logged into the laptop.
Press the CTRL+ALT+DEL keys on
your keyboard simultaneously.
A blue screen will appear, click
Change a password.
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When prompted to input an old
password, use the original default
password. Type in a new
password and confirm.
Step 4: Access Amazon A to Z
Amazon A to Z has all the tools, resources and news for Amazon Pharmacy employees. You can use A to Z to punch in/out,
check your schedule, request time off and view your paycheck. A to Z also sends you important alerts and reminders and
grants you access to a number of HR resources. Amazon A to Z is available on your Okta profile.
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Log into pillpack.okta.com
following the steps in Step 3 of
this guide.
From your My Apps Dashboard,
click on the Amazon A to Z tile.
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You will be redirected to the
Amazon A to Z login page. You
will access this system using your
Amazon credentials, not
PillPack.
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As Pharmacy employees, we keep
Amazon and Pharmacy systems
separate to keep patient
information secure. It is
important to note both sets of
credentials and use them
appropriately. Amazon systems
will not be available on your
PillPack laptop, you will access
through a workspace that your
trainer will help you access on
Day 2.
Amazon credentials will be
provided to you by your IT
Onboarding Coordinator or
Hiring Manager.
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Amazon login: Amazon
alias
Default password:
___________
You will be prompted to verify
your identity and then be logged
into A to Z.
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Training will provide detail on
how to use this resource and how
to reset your Amazon password
to one of your own choosing.
Step 6: Register your Security Key
In this step, you will register your security key to your Amazon profile. Various Amazon systems require using your security
key to connect to internal services. Your security key will also be used to authenticate you into your Amazon workspace on
your PillPack device which is used to access Amazon tools on the Amazon network. Your trainer will help you log into your
workspace on Day 2.
On Day 1, you will have received
an email with a temporary
security pin to your personal
email address. Open this email
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and forward it to your PillPack
email address so that you can
easily copy and paste the pin in
the next steps.
Double-click the Google Chrome
or Firefox icon and type midwayauth.amazon.com into the top
address bar.
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At the sign in screen, use your
Amazon username. This is the
same alias used in Step 4 of this
guide that was provided to you
by the IT Onboarding
Coordinator or Hiring Manager.
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Amazon username:
Amazon alias
PIN: This is the
temporary pin sent to
your personal email.
Copy and paste this from
the email into this field.
Click Sign in.
You’ll receive a Welcome
message. Click on security key
registration portal to continue.
On the following page, click
Register Security Key.
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Click Begin Registration on the
following page.
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Select on the security key that
matches the one you received. It
should be the Yubikey USB C
Nano option.
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You will be prompted to enter a
one-time password (OTP)
generated by the security key.
Click in the empty text box that
says “Your OTP will appear here,
do not type in this box”.
Press and hold the security key
until a string of text appears in
the box.
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If you’re pressing the key and
nothing appears, click the text
box and touch the key again.
You will then be directed to
select a new PIN. Type in a PIN
number in the New PIN and
Confirm new PIN fields, then click
Continue.
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Take note of your Security PIN!
You will need to use this
whenever accessing Amazon
systems.
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On the page that begins with
“Please read all instructions…”,
click Continue. You will be
prompted to press and hold your
security key once more.
You should then see a message
stating you successfully
registered your security key. You
can stop now and move onto the
next step.
You may not receive this
message and instead be
prompted to enter a PIN, if this is
the case, proceed.
If you were prompted to input a
PIN, type the security PIN you
previously set into the PIN and
Confirm PIN fields and then click
Next.
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Once you click Next, you will be
prompted to press and hold your
security key again. You may get a
pop-up requesting more
information about your key, click
Allow.
You should now receive the
successful registration message.
Step 7: Access Compliance Training
One of the most important tasks for Day 1 is completion of compliance modules. KNET is our learning management system
and provides access to compliance and job specific training modules as well as continuing education. Amazon Pharmacy
Learning is available on your Okta profile.
Log into KNET by going to
learn.amazon.com.
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If prompted, select the option to
sign in with Amazon A to Z.
Sign in using your Amazon A to Z
credentials.
See Step 4 for instructions on
accessing Amazon A to Z.
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Once you sign in, you will be
directed to the Amazon Learn
home page. Your transcript will
populate and show all required
modules.
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Please prioritize the below
modules as these are Day 1
requirements.
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HIPAA Compliance for the
Pharmacy
FWA Prevention and General
Compliance in the Pharmacy
Drug Supply Chain Security
Act (DSCSA) and the
Pharmacy