Windsor, Ontario
+1 (226) 975-5112
patelbhavya11@gmail.com
Bhavya Patel
SUMMARY
To work in an environment where I can get a chance to gain knowledge as well as utilize my skill and expertise to achieve
my goals and prove beneficial to the company. Ability to produce the best result under pressure. Effective team player with
the determination to meet and exceed all assigned goals and objectives. Adept at handling 50+ calls on a daily basis while
consistently resolving client issues smoothly and quickly. Seeking to apply customer service and problem-solving expertise
to benefit your company as a call center representative.
EDUCATION
Master in Technology in Computer Aided Structural Analysis and Design
Institute of Technology, Nirma University, Ahmedabad, India
Sept. 2020 - June 2022
CGPA: 8.29/10
Bachelor of Engineering in Civil and Infrastructure Engineering
Adani Institute of Infrastructure Engineering, Ahmedabad, India
May 2016 – Aug. 2020
CGPA: 8.36/10
WORK EXPERIENCE
1. Production Associate
February 2023 – Present
Dayus Register and Grille, Windsor, ON
 Examined and inspected containers, materials and products to ensure that packing specifications were met.
 Placed them on moving equipment such as conveyors or in specified areas such as loading decks.
 Cleaned containers, materials, suppliers or work areas, using cleaning solutions and hand tools.
 Evaluated and gathered product requests, produced shipping tags and distributed products to customers.
2. Customer Service Representative
October 2021 – January 2023
SAI Consultancy Pvt Ltd, India
 Assisted customers with design selection, inquiries and other customization supports.
 Communicated all store initiatives and promotions to customers to generate return business.
 Worked flexible schedule to accommodate changing customer levels.
3. Customer Service Representative
November 2020 – June 2021
Zealous System Solution, India
 Attend customer calls and respond to emails.
 Provide software system solutions to the client to resolve their query.
 Connecting clients to related departments.
4. Customer Service Agent
May 2019 – January 2020
Shri Hari Consultancy Pvt Ltd., India
 Performing as the primary liaison between customers and the workforce in meeting customer requirements.
 Assisting with technical instrument installations and troubleshooting.
 Obtaining performance goals based on scorecards and performance feedback mechanisms.
SKILLS
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Action-oriented
Communication
Leadership
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Learning agility
MS office
Problem-solving
EXTRA-CURRICULAR ACTIVITIES
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Volunteered in a technical fest held at Adani University where I handled and managed a team of 15 members.