CHRISTINE APONTE
347-845-0178 | aponte.christine@gmail.com
PROFESSIONAL SUMMARY
Dependable and detail-oriented professional adept at quickly identifying and resolving
operational issues, implementing new processes and providing exemplary customer service.
Possesses excellent organizational, problem-solving, and communication skills.
SKILLS
Customer service experience
Handling customer complaints
Retail sales customer service
Customer friendly
Client-focused service
Inventory Maintenance
Greeting customers
Customer Service
Customer support needs assessment
Maintaining Clean Work Areas
Client services
Folding Clothes
WORK HISTORY
GOPUFF
Operations Associate | Brooklyn, NY | June 2021 - Current
Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Followed shipping and receiving procedures for goods and materials.
Pack orders in a timely manner.
MARSHALLS
Merchandise Associate | Brooklyn, NY | September 2019 - June 2021
Transported merchandise to sales floor and restocked shelves, racks and bins.
Answered customer questions regarding store merchandise, department information, and pricing.
Organized store merchandise racks and displays to promote and maintain visually appealing
environments.
Cashier experience
WEGMANS FOOD MARKET
Produce Customer Service | May 2019 - May 2020
Provided excellent service and attention to customers when face-to-face or through phone
conversations.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including restocking displays and meeting customers needs
NYPD
School Crossing Guard | September 2016 - September 2019
Monitored traffic flow to ensure student safety while crossing.
Wore protective and reflective gear regularly.
Held up traffic flow to help students, guardians and pedestrians easily cross street.
Directed pedestrians across busy street, remaining attentive to traffic and light changes.
Monitored school grounds and reported suspicious activity.
SALES ASSOCIATE
Lids | September 2016 - April 2018
Provided excellent service and attention to customers when face-to-face or through phone
conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Earned reputation for good attendance and hard work.
EDUCATION
HIGH SCHOOL DIPLOMA
Acorn Community High School
Brooklyn, NY