CHRISTINE APONTE
aponte.christine@gmail.com | 347-845-0178 | Brooklyn, NY 11205
PROFESSIONAL
SUMMARY
SKILLS
Dependable and detail-oriented professional adept at quickly identifying
and resolving operational issues, implementing new processes and
providing exemplary customer service. Possesses excellent organizational,
problem-solving, and communication skills.
Customer service experience
Handling customer complaints
Retail sales customer service
Customer friendly
Client-focused service
Inventory Maintenance
Greeting customers
Customer Service
Customer support needs
assessment
Maintaining Clean Work Areas
Folding Clothes
Client services
WORK HISTORY
Operations Associate / GoPuff - Brooklyn, NY / 06.2021 - Current
Maintained and prioritized to-do-list and followed up to complete tasks
on-time.
Followed shipping and receiving procedures for goods and materials.
Pack orders in a timely manner.
Merchandise Associate / Marshalls - Brooklyn, NY / 09.2019 - 06.2021
Transported merchandise to sales floor and restocked shelves, racks and
bins.
Answered customer questions regarding store merchandise, department
information, and pricing.
Organized store merchandise racks and displays to promote and
maintain visually appealing environments.
Cashier experience
Produce Customer Service / Wegmans Food Market / 05.2019 - 05.2020
Provided excellent service and attention to customers when
face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including restocking displays and meeting
customers needs
School Crossing Guard / NYPD / 09.2016 - 09.2019
Monitored traffic flow to ensure student safety while crossing.
Wore protective and reflective gear regularly.
Held up traffic flow to help students, guardians and pedestrians easily
cross street.
Directed pedestrians across busy street, remaining attentive to traffic
and light changes.
Monitored school grounds and reported suspicious activity.
Lids / Sales Associate / 09.2016 - 04.2018
Provided excellent service and attention to customers when
face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Earned reputation for good attendance and hard work.
EDUCATION
Acorn Community High School - Brooklyn, NY
High School Diploma